酒店回复: Dear Ligoumaolog,Thank you for taking the time to rate your experience in our hotel.We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens General Manager

酒店回复: Dear Guest,Thank you for taking the time to rate your experience at Sofitel Le Grand Ducal and to share these wonderful pictures!We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future in LuxembourgSincerely,Fernando López LensGeneral Manager

酒店回复: Dear Guest,Thank you for taking the time to rate your experience at Sofitel Le Grand Ducal and to share these wonderful pictures!We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future in LuxembourgSincerely,Fernando López LensGeneral Manager

酒店回复: Dear Guest,Thank you for sharing your feedback. We are deeply sorry to hear about the hygiene and service issues you encountered during your stay, and we value your opinion. Please note that there was a miscommunication during your stay as the team understood that there was an issue in the bathtub, not with the bathrobe. We do apologise for any confusion, the team indeed deeply cleaned the bathtub instead.We do hope to have the pleasure to welcome you on a future occasion to provide you with a spotless room and smooth experience,Best Regards,Fernando Lopez LensGeneral Manager

酒店回复: Dear Guest,Thank you for sharing your impressions following your stay at Sofitel Le Grand Ducal. We are delighted to know that the comfort of your bed, the attention of our team, and the thoughtful touches in your room contributed to a restful and enjoyable stay.We are also pleased that you were able to appreciate the culinary offerings and the panoramic views from our eighth-floor restaurant, which we hope added a memorable dimension to your experience.We very much look forward to welcoming you again to Sofitel Le Grand Ducal, for another refined and memorable stay in Luxembourg.Warm regards,Fernando Lòpez LensGeneral Manager

酒店回复: Dear CCP9109,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed our prime location and that it was convenient for exploring both the train station and the old town. It’s great to know that you appreciated the hotel facilities, spacious rooms, and the thoughtful design of our dry and wet separation.We’re delighted you enjoyed the complimentary mini bar and the upgraded room with a stunning view! It’s wonderful to know that opening the curtains was a highlight for you. We appreciate your feedback regarding the shower room setup and the bedding; we will certainly take these comments into account as we continue to improve our guest experience.We sincerely apologize for the disturbance caused by the music from the bar above, and we appreciate your understanding. We will investigate this matter to find a suitable solution for light sleepers. We’re also glad to hear you enjoyed breakfast on our top floor while taking in the beautiful views. Thank you for your kind words about our breakfast selection; we are always looking to enhance our offerings further. Lastly, we’re thrilled to hear that our staff made a positive impression on you! We pride ourselves on providing excellent service, and it’s great to know that our team was helpful and accommodating during your stay.Thank you once again for your review. We hope to welcome you back in the future for another amazing experience!Best regards, Fernando López Lens General Manager

酒店回复: Dear Cherished guest,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our location convenient—being close to the train station and city center while still maintaining a quiet atmosphere is something we strive for.We're glad that you enjoyed the size and cleanliness of your room. We appreciate your understanding regarding the absence of toothbrushes and toothpaste; we encourage our guests to pack these essential items, but we will certainly consider your feedback for future improvements.It's great to know our front desk team was able to assist you in English, and we truly value your kind words about their attitude. We're also pleased that you found our policy of not charging a city tax beneficial for your stay.Thank you once again for your thoughtful comments. We hope to welcome you back in the future!Kind regards,

酒店回复: 亲爱的客人， 非常感谢您的好评！我们很高兴听到您认为我们的位置非常适合您前往卢森堡。很高兴您喜欢顶楼餐厅的美景和优质的葡萄酒。我们也很高兴您喜欢我们的健身设施和便捷的联网停车场。 我们希望很快再次欢迎您入住！ 致以最诚挚的问候， Fernando López Lens 总经理

酒店回复: Dear Cherished guest,Thank you for taking the time to review your experience in our hotel.We are delighted to know that you appreciated our prime location.Your mention of our team's excellent service is much appreciated and we will make sure to let everyone know that you acknowledged their efforts. We are pleased to know that you appreciated the high standards of our service that we strive to uphold. We look forward to welcoming you back soon. Sincerely, Fernando López Lens General Manager

酒店回复: Dear Xiaotangyuantaba,Thank you for taking the time to review your experience in our hotel.It is thrilling for us to see that your latest stay was nothing but a flawless one. Indeed, we all as a team always strive to create a perfect experience to all our guests. Knowing this was the case for you is truly rewarding for all of us. We look forward to welcoming you back in the near future. Sincerely, Fernando López Lens General Manager