酒店回复: 亲爱的詹姆斯·YC我们很高兴听到您在我们酒店的愉快体验! 得知我们专业的前台服务和大堂的美学风格引起了您的共鸣,我们感到非常欣慰。 非常感谢您对我们先进的服务理念和优越的地理位置的称赞。我们的目标是为客人提供奢华的体验,我们很高兴能够满足您的期望。 我们期待将来再次欢迎您的到来。此致。Liubov LQuality ManagerAnantara Plaza Nice Hotel
酒店回复: 尊敬的 M1598955****:我们很高兴得知您对我们丰富的早餐和优质的服务感到满意。提供优质服务是我们的核心价值观,我们致力于让每位客人都感到宾至如归。然而,我们很遗憾您的房间大小未能达到您的期望。满足并超越客人的期望对我们来说至关重要,如果我们未能做到,我们深表歉意。我们期待很快再次欢迎您,并致力于为您提供满足或超越您期望的住宿体验。此致Liubov LQuality ManagerAnantara Plaza Nice Hotel - A Leading Hotel of the World
酒店回复: Dear Jinjidexiaozhengzheng,We really appreciate your generous rating and kind words about your recent stay with us.On behalf of all Anantara team we wish you a wonderful Festive Season.We look forward to welcoming you back in 2026.Season's Greetings from Nice,Liubov LQuality Manager
5.0分
至尊豪华房
商务出差
原文
翻译由AI提供
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我在尼斯金广场安纳塔拉酒店(Anantara Plaza Nice Hotel)的入住体验简直是极致享受。酒店坐落在尼斯黄金广场区(Carré d’Or),离英国人大道(Promenade des Anglais)仅几步之遥,地理位置无与伦比。我的豪华客房宽敞得令人难以置信,巨大又超级舒适,配有奢华的床铺和时尚的大理石浴室。员工热情周到,让我在酒店的每一刻都顺畅无忧。酒店还提供宠物友好设施和公平贸易意式浓缩咖啡机,增添了特别的温馨感。这家优雅现代的酒店是蔚蓝海岸上的一颗明珠——我已经在憧憬下一次的到访了!🤩
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酒店回复: 感谢您的精彩反馈!非常感谢您选择入住我们酒店,也很高兴得知您拥有愉快的体验。尼斯安纳塔拉广场酒店随时欢迎您的光临!期待您的下次光临!
此致,
Liubov L – 质量经理
点评来源 Trip.com
5.0分
超豪华园景房-带阳台
朋友出游
酒店位置很不错 住着感觉也挺好的
check in时间虽然晚了一个多小时 但是补了酒券
而且我在酒店丢了一个手机,他们及时发现并且帮我寄回国内,服务挺不错的
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酒店回复: Hello,Thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your lovely feedback with us! It has been a pleasure to welcome you, and we are delighted to learn that our hospitality and our service exceeded your expectations, giving our team the opportunity to create unforgettable memories with and for you. We are looking forward to welcoming you back to our beautiful Hotel.My warmest regards, Sabrina Botter - Training and Quality Manager
酒店回复: Dear Guest, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of your room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,Lorena Cuartero - Hotel Manager
酒店回复: Dear Mr. Caobili, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your feedback with us! We are delighted to know our location, beautiful spaces, and services exceeded your expectations, and we are looking forward to welcoming you back in our gorgeous Hotel! My warmest regards,Martina Caretta - Quality Manager
酒店回复: Dear Guest, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your lovely review with us! We are delighted to learn that our service and hospitality exceeded your expectations; it has been a pleasure to have you as our guest, and we are looking forward to welcoming you back in our beautiful Hotel. My warmest regards, Lorena Cuartero - Hotel Manager
酒店回复: Hello, Thank you for your feedback. We are happy to hear that you enjoyed our service attitude, however I apologise for the efficiency issues regarding the slippers and the quality of the toiletries. We do appreciate you taking the time to give us feedback on this and reviews your points internally. We hope to welcome you back soon. Kind regards, Sabrina Botter - Training and Quality Manager
3.0分
豪华房
独自旅行
一个人尼斯旅游,住了6晚,给了个走廊最里面的房间
窗户看不到啥风景,走廊里面的味道特别重,很难闻
其他都没啥问题。
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酒店回复: Dear Mr. Yaoshuiges , Thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your feedback with us – every review is precious, as it gives us the opportunity to improve our service. We are saddened to know that our room seems to not have been up to our usual standards of excellency and, for this, I extend you our most sincere apologies. I hope you will soon give us another chance to welcome in our warmest “Anantara” style, in order to create the most beautiful, positive memories with and for you. In the meantime, I remain available to you shall you wish to share any further details of your experience.My warmest regards, Martina Caretta - Quality Manager
尼斯顶级奢华,位置优越,服务理念超前,前台直接亲自指引到房间,并介绍相关房间信息!大厅设计及画作🖼️🈶品味!
订了至尊豪华房,房间有点小,不是携程上描述的27平,问了酒店大概在20-23平左右,用的备品还不错,是馥马尔。马桶水压有点小。早餐很丰富,选择挺多的。服务非常好,在欧洲难得的细致的服务!
房间街景非常好看,有加热毛巾地方,健身房器械有个无动力跑步机,特别好评,而且健身课程每天都有,提前预定就行
我在尼斯金广场安纳塔拉酒店(Anantara Plaza Nice Hotel)的入住体验简直是极致享受。酒店坐落在尼斯黄金广场区(Carré d’Or),离英国人大道(Promenade des Anglais)仅几步之遥,地理位置无与伦比。我的豪华客房宽敞得令人难以置信,巨大又超级舒适,配有奢华的床铺和时尚的大理石浴室。员工热情周到,让我在酒店的每一刻都顺畅无忧。酒店还提供宠物友好设施和公平贸易意式浓缩咖啡机,增添了特别的温馨感。这家优雅现代的酒店是蔚蓝海岸上的一颗明珠——我已经在憧憬下一次的到访了!🤩
酒店位置很不错 住着感觉也挺好的
check in时间虽然晚了一个多小时 但是补了酒券
而且我在酒店丢了一个手机,他们及时发现并且帮我寄回国内,服务挺不错的
这么贵的房费,房间的打扫一言难尽,第2天忘记放咖啡杯,咖啡胶囊,早餐送餐卡,第3天继续忘记,更加离谱的是花洒坏了直接放在洗手池上…沙滩回来每次都要电话说这些小事情,住了5天四晚,洗手间地面和卧室地面没有打扫过的痕迹
入住体验最差的一家酒店
此次自驾游中最好的一家酒店,住了四晚,价格比旺季便宜了一半。比行程中米兰住的英迪格好太多。楼下就是名品街,有爱马仕等。停车比较贵,交给酒店停的话一天58欧,带停取车服务。停隔壁的英迪格公共停车场只需要38欧。酒店设施很新,尼斯少有的高档新装修酒店。早餐有点餐,蛋卷,煎蛋之类的,服务周到。
房间不大,但很舒服,早餐很好吃!餐厅阳台上的海景也美!前厅的画很漂亮!去旁边购物很方便,转个弯就到。
法国人服务态度挺好,但效率一般。酒店没放拖鞋,打过电话后一小时才送过来。另外洗浴用品是酒店自有品牌,但质量一般,和酒店定位不太相符。
一个人尼斯旅游,住了6晚,给了个走廊最里面的房间
窗户看不到啥风景,走廊里面的味道特别重,很难闻
其他都没啥问题。