酒店回复: Dear Guest,I would like to take this opportunity to thank you for your feedback that you addressed after staying with us at InterContinental Madrid.It is always refreshing to receive such wonderful comments and I have shared your feedback across all areas of the hotel. We do pride ourselves in providing the best service possible and ensuring that every guest has a friendly interaction and a memorable stay. So pleased also that you particularly enjoyed the recommendations of the concierge team - I trust this made for a very good Spanish experience and a relaxing stay!Once again, I am very happy that you enjoyed your stay here and I hope that I will have the pleasure to welcome you back in the not too distant future. Sincerely,Giuseppe VincelliGeneral Manager
酒店回复: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager
酒店回复: Dear Lamiaaa,Thank you very much for taking your time and posting your feedback regarding your recent experience at InterContinental Madrid.We are delighted to hear how much you have enjoyed your stay with us. We take great pride in delivering exceptional service and we are glad to know that our team was able to provide you with such a memorable experience. Please rest assured your praising words have been shared with them for further motivation.We really hope we can welcome you back in our hotel, whenever your travels bring you back to Madrid in the future.Sincerely,Giuseppe VincelliGeneral Manager
酒店回复: Dear michaelguo1982,Please let me thank you for taking the time to share your review with us all after your recent stay at InterContinental Madrid.I am very pleased to see that we met your expectations and that you really appreciated the service provided by our staff,Rest assure that I will celebrate your comments with the entire team.We all look forward to welcoming you back in a vey near future.Yours sincerely,Giuseppe VincelliGeneral Manager
酒店回复: Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Giuseppe VincelliGeneral Manager
酒店回复: Dear Wojiaotuyo,Thank you very much for taking your time and posting your feedback regarding your recent experience at InterContinental Madrid.We are delighted to hear how much you have enjoyed your stay with us. We take great pride in delivering exceptional service and we are glad to know that our team was able to provide you with such a memorable experience. Please rest assured your praising words have been shared with them for further motivation.We really hope we can welcome you back in our hotel, whenever your travels bring you back to Madrid in the future.Sincerely,Giuseppe VincelliGeneral Manager
酒店回复: Dear YuzhouchaojiwudixiaoU,Please let me thank you for taking the time to share your experience with us after your recent stay.We are happy to see that we met your expectations, and look forward to welcoming yo bac in a very near future.Sincerely,Giuseppe VincelliGeneral Manager
5.0分
优质房间配有会员休息室
情侣出游
房间不大,胜在地理位置优越,距离Serrano名品街步行即可到达,到机场和伯纳乌球场也很近。
订这个房间的时候还可以享受俱乐部会员的待遇,小吃、夜宵都很丰盛,早餐也是单独在俱乐部里享用的。
老牌酒店,服务肯定没的说。
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酒店回复: Dear Feitiannvwudingdangmao,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Giuseppe VincelliGeneral Manager
5.0分
经典房
独自旅行
原文
翻译由AI提供
马德里最好的床!房间超级温馨舒适;这是马德里经典,低调的奢华。非常适合长住、工作或休闲。
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酒店回复: 尊敬的Sultanofparis,
我想借此机会感谢您在马德里洲际酒店入住后提出的宝贵反馈。
收到如此精彩的评价总是令人欣慰,我已经将您的反馈分享给了酒店的各个方面。我们致力于提供最优质的服务,确保每位宾客都能享受到友好的互动和难忘的住宿体验,对此我们深感自豪。同时,我也非常高兴您特别喜欢礼宾团队的推荐——我相信这一定会让您拥有一次非常愉快的西班牙之旅,并拥有一次轻松愉快的住宿体验!
再次感谢您在此的愉快入住体验,希望不久的将来能再次欢迎您光临。
此致,
Giuseppe Vincelli
总经理
酒店回复: Dear Fengxiangdeshuiping ,Thank you for choosing to stay with us at InterContinental Madrid and for sharing your extensive experience with us all.It is a real pleasure to hear that you had such a nice experience and hope that you are planning to come back again.We just strive to provide the best service to all our guests, and I am extremely pleased that you enjoyed your time with us and that all the aspects of your stay were so convenient. We look forward to welcoming you back in a very near future.Sincerely,Giuseppe VincelliGeneral Manager
房间非常不错,有下午茶,早餐也可以,服务人员非常礼貌,对华人也非常友好,离马德里皇宫很近,周边餐馆也很多
地理位置不错,周围环境清静漂亮,离太阳门广场等主要景点步行30分钟,英格列斯10分钟,球场20分钟。如果不看球来旅行的话其实可以住更靠近太阳门或者大王宫的,会更方便。酒店很大,但是门头比较小,大堂也不算大,装修比较质朴古典。房间大小适中,不过给我的房间没有景观,窗子是对着墙的。早餐就比较一般了中规中矩没什么吃的,水果种类也比较一般。不过这个价位可能不算马德里特别豪华的酒店,下次准备尝试别家了。
此行主要去伯纳乌球场参观以及看球赛,这里离球场只需要两个地铁站非常方便。酒店虽然看起来有一定年份,但胜在整洁安静,服务人员都非常友善亲切,在洲际的这几晚是整个西班牙行程中睡得最好的几晚
酒店位置非常好,各个岗位的服务人员都很nice
设施:由于酒店历史很长,有些设施稍微有点旧,但是使用还是很方便的。欧洲的酒店和国内的酒店的房间大小,智能化方面没法比,但是文化底蕴氛围更胜一筹。
服务:服务特别棒,因为是中国新年,赠送了香槟🍾
马德里洲际和里斯本洲际真是难兄难弟,像一对破落户。房间又老,又破,又旧,又小又逼仄。订的套房靠着马路,各种车呼啸而过,吵的不行,空调估计还是几百年前的,哒哒哒哒响一夜,后来干脆关了,所幸马德里半夜也不热。
这鬼地方酒店的车库,停车居然是收费的。
早餐将将就就。
有一说一服务是真心不错。就是早餐的老阿姨英语太差。
提前一个月订的酒店,临近经常给发确认邮件,有问饮食需求等,服务很好,一般都是中英文发两遍。帮老板订的酒店,他反馈不错!
房间不大,但是在欧洲来说已经算很大了。卫生条件不错,没有发现卫生死角。酒店门童态度一般,帮拿行李后给了小费,马上态度大转变,再次出门的时候,马上给我们开门,还询问我们去哪里,需要不需要帮助。
晚上回酒店,给开了夜床,赠送了小点心和一罐蜂蜜。
房间不大,胜在地理位置优越,距离Serrano名品街步行即可到达,到机场和伯纳乌球场也很近。
订这个房间的时候还可以享受俱乐部会员的待遇,小吃、夜宵都很丰盛,早餐也是单独在俱乐部里享用的。
老牌酒店,服务肯定没的说。
马德里最好的床!房间超级温馨舒适;这是马德里经典,低调的奢华。非常适合长住、工作或休闲。
朋友帮忙预订酒店时有个小失误,漏了从巴塞罗纳回马德里返程回国前的最后一晚。下午四点多到UVE hotel取寄存的行李箱,坐在大堂沙发上挑选着当晚落脚的酒店,纠结权衡一番,在新派设计师酒店和老牌国际连锁酒店中选了后者。
马德里洲际开业于1953年,名符其实的资深老店。门厅很小,几位大叔级的门童热情的招呼着客人,却也显得很拥挤。办理入住的前台也很小,缩在旋转门入口左侧。一位印度裔小哥接待我check in,沟通很顺利,房费大约2500rmb,携程上已支付全款,预授权的押金只收了50欧。刷卡输密码时,pos机只显示了四位数,我说我的密码是六位数,他也一愣,转头问旁边的西班牙姑娘。姑娘说不影响,直接输,果然,按到第五、六个数字时,屏幕上的*就自然增加显示了。
It’s the first time I met,我说。
Yes,also my first time。他说。
欧洲酒店的电梯都很狭小,和他们人高马大的身量很不匹配。办完手续,小哥特意提醒我可以把行李交给行李员,大叔也满怀期待的过来想要接过行李。和在门口下车时一样,我婉拒了,行李箱很轻,身上只有10欧面值的纸币,舍不得做小费。
建于70年前的酒店处处显出岁月的痕迹和审美风格。楼道古朴、简单得甚至谈不上有设计和审美,彷佛职工宿舍。唯一的装饰是墙上的画框,装裱的不是画作,是一百年前的马德里街景,与老店的气质倒是相得益彰。历史感还体现在空调。Honeywell在被格力、美的占据的中国几乎绝迹;在液晶显示面板一统江湖的空调市场,旋钮式的温控面板近乎古董。
只住一晚,总共只待十几个小时,第二天九点多要退房回国,就选了个25平米的小标间对付一晚,折算下来,这间房每平米日租金100元。面积小,一张一米五的床、一张小写字台、一个电视柜就几乎占满卧室所有空间,整理行李只能摊在写字台上。电视机没有正对床头,摆在右侧墙边。那晚欧冠决赛,皇马2:0战胜多特蒙德捧杯,我是侧扭着脖子斜撑着腰看完下半场。卫生间也小,Byredo的卫浴用品扳回一城,这家瑞典香水品牌2022年5月被西班牙Puig集团收购股权,也许为进军西班牙市场起到决定性作用。
一夜算是好眠。没时间像平日休假那样早上起来先去泳池泡泡水,早起直接下楼去餐厅。狭小的电梯轿厢里遇见一对欧洲父女,姑娘纤细端庄站姿挺拔,身高大概一米八,真是养眼。电梯门打开,门厅里的大叔们依然热情,主动过来询问需求,指引去餐厅的方向。太太说,这次她先听懂,over the piano。
餐厅前台站着的漂亮姑娘引导着我们走入明亮的内厅。路过的服务员大叔和姑娘向我们问好,却不是全球对外国客人最通用的morning。一个词组,音节很多,后来回想应该是西语的早安,Buenos dias。转入内厅的一瞬间,眼前一亮,除了阳光从大尺寸玻璃窗折射进来的明媚,还因为餐具、鲜花共同营造出的浪漫气息。
台北文华东方一直是我心中酒店自助早餐的天花板,没想到无心插柳将就对付一晚的马德里洲际给到意外的惊喜。首先是种类丰富。面包十几种,从内厅延伸到外厅;芝士、火腿、水果一只手都数不过来。其次是品质高。西班牙火腿全球闻名,整只火腿最差也要30欧元一公斤,100%伊比利亚黑猪的切片价格翻数倍,而这里的早餐,jamon管够,油脂分布均匀,口感非常润泽,入口就知道等级不低。也是在西班牙,我养成了每天早餐吃芝士的习惯,尽管分不清种类和名称,那充满浓郁奶香又各有不同的风味让人体味到微生物发酵的魔力。阳光充沛的伊比利亚半岛盛产水果,糖分充足,餐厅细心的用小杯分装,方便取食也更加有效的预防浪费。两种等级的车厘子混装,那顿早餐实现了火腿、芝士、车厘子自由。
人少时,内厅一到两名服务生打理,客人稍多时,会机动增加至三人。男士普遍年长,应当是洲际的资深员工,和老牌酒店倒是气质相符。那天的姑娘从长相看像是拉美裔,在对待我们和欧美客人时,服务有着明显的差别。她端着咖啡壶走来走去,问了邻桌所有客人,却始终不到我们这桌。刻意观察了她的状态,的确是在看人下菜。两位大叔服务员完全不同,一视同仁的友善。
退房时颇有些恋恋不舍。