酒店回复: Dear guest,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our excellent facilities, clean and well-laid-out rooms and bathrooms, and appreciated the professionalism of our team.We understand that the walk to the bus stop with luggage may have been a bit longer than expected, and we appreciate you mentioning this. Your comments help us provide clearer information for future guests.We look forward to welcoming you back for another pleasant stay in Berlin!Warm regards,Anthony DelabyDirector of Rooms

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us.I would like to extend my sincerest apologies for the multiple issues you encountered during your stay. The condition of the shower and the delay in resolving the problem are unacceptable, and I regret the discomfort and inconvenience this caused. Your frustration is completely understandable, and we will be reviewing this with our engineering and front desk teams to ensure better coordination and responsiveness.I also apologize for the difficulties you experienced with our parking facilities. We understand how stressful and time-consuming that situation must have been, and we regret that the signage and access did not meet expectations. Your feedback is extremely valuable and will be used to improve both the layout and guest communication regarding parking.Lastly, I’m truly sorry for the shortcomings in cleanliness and housekeeping. This is far from the standard we aim to provide, and your comments will be addressed with our housekeeping leadership to ensure immediate improvements.Thank you again for your honest and detailed feedback. We deeply regret that your experience did not reflect the quality and comfort we strive to offer.Warm regards,Anthony DelabyDirector of Rooms

酒店回复: Dear guest,Your feedback is greatly appreciated! Thank you for taking the time to share your thoughts. We’re so pleased you had a good experience.With kind regardsAnthony DelabyDirector of Rooms

酒店回复: 尊敬的客人： 感谢您用心的点评！很高兴听到您有愉快的入住体验——希望很快能再次见到您！ 谨致问候 Anthony Delaby 客房总监

酒店回复: Dear guest,Thank you so much for your kind and detailed feedback!We’re thrilled to hear that you found InterContinental Berlin to be a cost-effective choice with a convenient location and spacious rooms. It’s wonderful to know that you appreciated the Byredo toiletries and that our breakfast offerings suited your taste. We’re especially pleased that we could accommodate your early check-in—it’s always a pleasure to start a guest’s stay on a positive note.Your recommendation means a lot to us, and we hope to welcome you back again soon for another enjoyable visit to Berlin.Warm regards,Anthony DelabyDirector of Rooms