酒店回复: Dear guest,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our excellent facilities, clean and well-laid-out rooms and bathrooms, and appreciated the professionalism of our team.We understand that the walk to the bus stop with luggage may have been a bit longer than expected, and we appreciate you mentioning this. Your comments help us provide clearer information for future guests.We look forward to welcoming you back for another pleasant stay in Berlin!Warm regards,Anthony DelabyDirector of Rooms
酒店回复: Dear Guest,Thank you for taking the time to share your experience with us.I would like to extend my sincerest apologies for the multiple issues you encountered during your stay. The condition of the shower and the delay in resolving the problem are unacceptable, and I regret the discomfort and inconvenience this caused. Your frustration is completely understandable, and we will be reviewing this with our engineering and front desk teams to ensure better coordination and responsiveness.I also apologize for the difficulties you experienced with our parking facilities. We understand how stressful and time-consuming that situation must have been, and we regret that the signage and access did not meet expectations. Your feedback is extremely valuable and will be used to improve both the layout and guest communication regarding parking.Lastly, I’m truly sorry for the shortcomings in cleanliness and housekeeping. This is far from the standard we aim to provide, and your comments will be addressed with our housekeeping leadership to ensure immediate improvements.Thank you again for your honest and detailed feedback. We deeply regret that your experience did not reflect the quality and comfort we strive to offer.Warm regards,Anthony DelabyDirector of Rooms
5.0分
经典双床房
情侣出游
非常好的酒店
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酒店回复: Dear guest,Your feedback is greatly appreciated! Thank you for taking the time to share your thoughts. We’re so pleased you had a good experience.With kind regardsAnthony DelabyDirector of Rooms
5.0分
典雅间
独自旅行
原文
翻译由AI提供
太棒了！我很喜欢这里的服务、早餐和设施！虽然没拍太多照片，但真的很赞！
酒店回复: 感谢您抽出时间分享您的反馈！我们衷心感谢您的好评，并期待很快再次欢迎您。
此致
Anthony Delaby
客房部总监
点评来源 Trip.com
4.5分
经典双床房
朋友出游
原文
翻译由AI提供
地理位置优越，泳池、按摩浴缸和健身房都很棒。餐厅也很好。
酒店回复: 尊敬的客人：
非常感谢您的评价，也很高兴您入住愉快。您的反馈对我们意义重大！
此致
Anthony Delaby
客房总监
酒店回复: Dear guest,Thank you so much for your kind and detailed feedback!We’re thrilled to hear that you found InterContinental Berlin to be a cost-effective choice with a convenient location and spacious rooms. It’s wonderful to know that you appreciated the Byredo toiletries and that our breakfast offerings suited your taste. We’re especially pleased that we could accommodate your early check-in—it’s always a pleasure to start a guest’s stay on a positive note.Your recommendation means a lot to us, and we hope to welcome you back again soon for another enjoyable visit to Berlin.Warm regards,Anthony DelabyDirector of Rooms
酒店回复: Dear guest,Thank you for your thoughtful review! It’s wonderful to hear your experience was positive—hope to see you again soon!With kind regardsAnthony DelabyDirector of Rooms
酒店设施很完善。房间和卫生间都整洁、卫生，布局合理。我们拖着行李箱到公共汽车站大约15分钟。服务员的服务水平非常专业
避雷这家洲际。1.第一天晚上洗澡，淋浴头是坏的，淋浴头水管后一个大洞，一开水就滋到我眼睛里了，痛死我了，后来凑合洗了下，第二天一早和前台反馈，前台答应立刻找工程部来修理，没想到等我晚上回来还是老样子，前后通过携程和自己去前台沟通了2小时才修好，修好的水管非常生硬，其实没啥用。2.酒店停车场非常奇葩，过道仅仅一个车身多15cm左右宽的距离，还有好几个弯道，无法借位，更没有提醒标识，停车费一天36欧元，我们付了72欧，但那张卡根本出不去，再回去找前台，前台说可以，但实际就是刷了出不去，后来还是找人来开的，太折腾了，也浪费了客人大量的时间。这里的设施服务和ihg完全不匹配，某书上也是各种吐槽。3.卫生工作也很一般，其中一间房第二天连打扫都漏了，整个酒店地毯上就是脏兮兮的，浴室地上踩上去黏糊糊的，嘎吱嘎吱，受不了。
非常好的酒店
太棒了！我很喜欢这里的服务、早餐和设施！虽然没拍太多照片，但真的很赞！
地理位置优越，泳池、按摩浴缸和健身房都很棒。餐厅也很好。
酒店位置极佳，靠近蒂尔加滕公园和勃兰登堡门，既方便又安全，环境也很舒适。设施维护得很好，员工友善，早餐也很美味。柏林之行选择这里准没错，几乎挑不出任何毛病。
可能是全球性价比排名靠前的洲际了吧。位置不错，出门就有bus站，出行方便。房间蛮大，用的是byredo的洗护产品。早餐不错，有照顾亚洲口味（有米饭），虽然不多😀最满意的是早上10点到达，可以提前入住！
我在这家酒店住得非常棒。地理位置极佳，门口就有公交车站，去所有主要景点都特别方便。步行10-15分钟就能到达各种各样的商店和餐馆。
房间宽敞，一尘不染，设施齐全，提供了Byredo的高品质洗浴用品。作为会员，我享受了一些很棒的福利，比如免费饮品和免费延迟退房到下午两点，这让住宿体验更加愉悦。
在我入住期间，工作人员都非常友好和乐于助人。总的来说，我非常满意，强烈推荐来这里旅游的人选择这家酒店。
标题：柏林洲际酒店的奇妙住宿体验
评分：★★★★★
我最近在柏林洲际酒店住了4晚，这是我第一次来德国，真的是一次非常棒的经历。
酒店地理位置优越，靠近蒂尔加滕公园，步行即可到达柏林动物园和公共交通站点。我深夜抵达，但办理入住手续又快又专业。工作人员都很有礼貌，乐于助人，而且英语说得非常好。
我的房间宽敞、一尘不染，设计典雅。我特别喜欢大窗户和舒适的床。浴室很现代化，既有淋浴也有深浴缸，还有高品质的洗浴用品。
早餐是亮点之一——种类繁多的国际和当地菜肴、新鲜果汁和咖啡师制作的咖啡。我还在14楼的Hugos餐厅吃了晚餐。食物非常出色，全景城市景观更让用餐体验难忘。
康体区干净且令人放松，不过桑拿需要额外支付少量费用。经过漫长的观光日后，室内游泳池和健身房是很棒的放松场所。
优点：
• 优越的地理位置
• 超棒的早餐
• 友好的员工
• 干净、奢华的客房
• 出色的水疗中心和健身房
缺点：
• 桑拿不包含在内
• 一些走廊看起来有点旧
我强烈推荐柏林洲际酒店给商务和休闲旅客。下次来柏林，我一定会再选择这里！
早餐特别丰盛，在动物🦒园、水族馆旁边。购物也很方便。走路可到达勃兰登堡门、胜利纪念碑、国会大厦，…………