酒店回复: Thank you for sharing your experience. We’re glad our central location made it easy to explore and that our team could assist you that good.It is s great to hear you found the stay worthwhile and enjoyed breakfast overall.We appreciate your comments about the breakfast. We will review variety and presentation to make it more memorable. We hope to welcome you back.Warm regards, Liuva Ruano and the AMERON Luzern Hotel Flora Team.
酒店回复: Thank you for sharing such detailed feedback. I’m glad the location and breakfast worked well for your stay and that the restaurant setting was enjoyable.I’m sorry about the issues you encountered with water quality, housekeeping, and linen condition, as well as the noise from nearby works. This is not the standard we aim for. We’ve shared your comments with our engineering and housekeeping teams to check water temperature and clarity, reinforce room checks, replace any worn towels, and review coffee machine servicing. We’re also monitoring the external works to better inform guests and offer quieter room orientations when possible.Your perspective on value is important to us and helps guide our improvements. We hope you’ll consider staying with us again so we can provide a smoother experience.Kind regards,Andreas and the AMERON Luzern Team
酒店回复: Thank you very much for your wonderful feedback and for taking the time to share your impressions with us.We are delighted to hear that you enjoyed our convenient location and found it easy to reach both the train station and local attractions. It’s great to know that our hotel was a good choice for your short stay, and we appreciate your honest comments regarding the room size and pricing in comparison to hotels in other countries.We are especially pleased that you felt welcomed by our front desk team and enjoyed our breakfast selection. Your kind words are a great motivation for us.Thank you again for your recommendation. We hope to have the pleasure of welcoming you back on your next visit to Lucerne.Kind regardsAndreas and the AMERON Luzern Team
酒店回复: Thank you for your review. We’re glad our location worked well for your visit, and that you enjoyed breakfast and the included minibar. It’s helpful to know the room layout accommodated your luggage, even if the space felt compact.We appreciate you choosing AMERON Luzern and hope to welcome you back on your next trip.Warm regards,Andreas and the AMERON Luzern Team
酒店回复: Thank you very much for your excellent rating and for sharing your detailed feedback. We are pleased that you enjoyed our convenient location by Lake Lucerne, our helpful front desk team, and our breakfast.We are sorry to hear about your concern regarding the bed linen, and we sincerely apologize for any inconvenience caused. Please rest assured that we take cleanliness very seriously and will address this with our housekeeping team to ensure it does not happen again.Thank you again for your valuable feedback. We hope to welcome you back on your next visit to Lucerne.Kind regardsAndreas and the AMERON Luzern Team
4.8分
精品房
家庭亲子
很不错的酒店 出门就是水塔花桥
离火车站也不远 大约步行 5-7 分钟
早餐很好吃 算是这两周里面最好吃的了
虽然种类不多 但都很精致
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酒店回复: Thank you for sharing your experience with us. We’re glad you enjoyed the location near the Water Tower and Chapel Bridge, and that the walk from the train station was convenient. It’s wonderful to hear you liked our breakfast and found the selection refined. Your kind words mean a lot to our team, and we hope to welcome you back to Luzern soon.Best regards,Andreas and the AMERON Luzern Team
5.0分
精品房
家庭亲子
服务很好，位置优越，走路几分钟到卡佩尔廊桥。
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酒店回复: Thank you for your wonderful feedback. We’re happy to hear that the service stood out and that our location near the Chapel Bridge made getting around easy. We appreciate you choosing us and would love to welcome you back to Lucerne for another comfortable stay.Warm regards, Ilaria and the AMERON Luzern Team
酒店回复: Thank you so much for your wonderful feedback and perfect rating!We’re thrilled to hear that you enjoyed your clean, spacious room, the convenient location, and the early check-in. It’s also great to know that our breakfast selection and the complimentary bus tickets added value to your stay.We truly appreciate your kind words and hope to welcome you back to Lucerne in the near future.Best regards,Andreas and the AMERON Luzern Team
酒店回复: Thank you very much for your valuable feedback. We are pleased to hear that you enjoyed our excellent location next to Lake Lucerne and just steps from the main train station, making it easy to get around the city. We appreciate your comments about the room size and have taken note of your remarks regarding the condition of the facilities. Your input helps us to improve our guest experience.We hope to welcome you again on your next visit to Lucerne.Best regards,Andreas and the AMERON Luzern Team
酒店回复: Thank you for your wonderful feedback! We're delighted to hear you enjoyed the excellent location and the comfort of your room. It's great to know that the complimentary minibar added to your experience, and we appreciate your understanding regarding the available amenities.We look forward to welcoming you back on your next visit to Lucerne!Best regards,Andreas and the AMERON Luzern Team
酒店在中心区，离火车站和花桥都超级近，去附近逛景点都是走路就行，不用搭车。贵是肯定贵，物有所值嘛。店员都很热情，离店的时候帮忙存行李。早餐也还不错，西式早餐，中规中矩吧
设施：一般，属于国内普通经济快捷酒店的水平，水龙头的热水也很浑浊，乳白色的，感觉很多水垢，这次来瑞士住的其他酒店没有类似情况。
卫生：一般，浴缸看到一根短头发，浴巾还有一个小洞，感觉用了很久的毛巾了，咖啡机里的水也不换的
环境：酒店的位置离火车站很近，离廊桥也很近，步行非常方便，酒店早餐厅的装修布置也很棒！酒店旁边一直有工地，早上的时候有点吵的。
服务：属于标准服务，无功无过。
总的来说，酒店位置和早餐不错，不过以这个价格来说，设施卫生等方面有很大改进空间
酒店地理位置很方便，离火车站很近，景点也很近。短期停留非常合适选择这里，不过是房价略高，对标国内三五百的酒店标准，房间会小一点，但在瑞士应该也算还行了。不过十分值得来住一住，前台也很热情，早餐品类也算丰富。
酒店就在水塔花桥附近，离旧城区比较近，房间不算大，但两个箱也能摊开在过道，房间包含mini吧，酒店的早餐也不错。
地理位置很好，就在卢塞恩湖边上，离火车站很近，步行几分钟。前台接待也很不错，早餐很好，床品好似不太干净，有很浅的印渍，可能没洗干净，还是铺着浴巾将就了。
很不错的酒店 出门就是水塔花桥
离火车站也不远 大约步行 5-7 分钟
早餐很好吃 算是这两周里面最好吃的了
虽然种类不多 但都很精致
服务很好，位置优越，走路几分钟到卡佩尔廊桥。
房间干净整洁舒适宽敞 卫生间带浴缸的
酒店地点非常好 离火车站很近 走路4分钟你景点也很近，走路就十来分钟就到了。
这间酒店真的很好，我们到达时间11:30本想把行李寄放我们出去走走 没想到我们到了就可以办入住手续，真的很好 酒店的早餐也不错，中西餐都有。酒店还给了两张巴士🚌票免费的。值得入住。
酒店地理位置优越，紧挨着卢塞恩湖，走几步就是中心火车站，去哪都停挺方便。房间大小合适，设施略有老旧。
位置极好，离火车站不到10分钟，出门就看到花桥，超市餐饮都很方便；房间大小适合，很舒适，冰箱里的饮料都是包含在酒店房费的，不直接提供牙膏牙刷热水壶但可以问服务员要，下次来琉森还会选择这里