酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the issue with your rollaway bed request and the impression it left during check-in. This is not the level of service or experience we aim to provide, and we regret that your room did not meet expectations. Your comments will be shared with our team to ensure better communication and service consistency moving forward.
酒店回复: Thank you for your review Luz, We appreciate the positives and the opportunities you have listed from your recent stay with us. We do hope that we can regain your trust and confidence so you will be able to return for a future stay with us.
酒店回复: Good Day Carrie, we understand that you did not stay at the Resort and the refund process is through ******* directly.
5.0分
商务出差
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this is a very nice resort and enjoyed the amenities. Im not a foodie and will eat anything....but i found the quality of the menus of the various options to be not at the same level of the resort. just lacking in quality. the chicken tacos. abysmal, just thrown together with precooked chicken that is so dry.
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酒店回复: Hello, thank you for the wonderful review! We are so happy to hear you enjoyed your stay with us and that you had a great experience with the amenities. We are sorry to hear about the food, we will be sure to let the staff know! We look forward to welcoming you back on your next stay!
5.0分
家庭亲子
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The room was made up everyday and was spotless. Staff were great. The overall property ambiance was very pleasant. I would stay again anytime I'm in the Oro Valley area.
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酒店回复: Hello, thank you for the wonderful review! We are so happy to hear you enjoyed your stay with us and that you had a great experience with the staff and the rooms. We look forward to welcoming you back on your next stay!
4.0分
家庭亲子
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This is a gorgeous setting and the hotel is pretty well designed. It is not, however, well cared for. There were areas of trash under stairwells outdoors. The lobby furniture is showing its age with tears in the fabric. The lobby furniture is completely dusty as are other places on the property. Basically the public area housekeeping is hit and miss. The place is old (1982) and needs painting in many public areas. The housekeeping of our guest room was minimal (we were there for a week) and vacuuming and linen changes were basically haphazard. The trash was emptied, the towels changed and the bed made but generally nothing more. The sheer curtains were torn and left that way all week. There were no cushions on the very hard balcony furniture. It was not up to 4 star standards. I have been coming to this resort from the year it opened and it has not improved or been well loved. A high point was Lisa, the front desk supervisor, who was welcoming and who greeted me by name each time we saw each other. Other front desk staff looked pretty unhappy but she was a bright light.
4.0分
家庭亲子
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Almost no service at the pool. (Didn’t used to be this way)
Laughably slooooooow service in the bar area for lunch, some of the patrons were very angry about it.
Ok food.
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酒店回复: Thank you for taking the time to share your feedback. We apologize for the service you experienced at the pool and bar. This is not the level of service we aim to provide, and your comments will be shared with our food and beverage team to ensure a more efficient and enjoyable experience going forward.
和爷爷奶奶来了一次短暂的宅度假。选择这里是因为有泳池、水滑梯和儿童泳池。员工很友好，泳池也很完美，附近还有餐馆。非常棒的一次体验。
酒店环境优美，地理位置也十分便利。前台服务和其他员工都非常棒。然而，房间却非常陈旧。我们换了房间，因为第一个房间有股“陈旧”的味道。第二个房间的味道虽然没那么难闻，但还是能闻到。不过，餐厅的服务很好，食物也很美味。
我们提前打电话预订了加床，他们保证会给我们留一张，但入住时前台服务员态度有点粗鲁，根本没给我们留。我对房间印象不太好——设施陈旧，而且考虑到度假村费和每晚的房费，感觉很一般。
室内装潢非常过时，餐厅和咖啡馆的员工很粗鲁，而且一直在用手机发短信……前台员工很棒，也很热情……客房服务和行李员很棒！！！他们把周日上午11点的酒吧开始时间改成了上午11点，这太不可接受了……他们发短信通知房间准备好了的系统坏了……我觉得我以后不会再来这家酒店了……等4杯含羞草鸡尾酒要等10-15分钟，这太不可接受了，餐厅里负责父亲的服务员很粗鲁，把饮料推给别人，还弄错一杯……某些地方的员工很差劲，但有些地方的员工很棒
去房间的时候，我不太喜欢这种感觉。入住的时候，床单和垃圾都堆在走廊的角落里。家具看起来好像几个月都没打扫过了。走廊里的地毯需要清洗或更换。看起来很脏。工作人员非常周到。
请联系我。由于条件太差，我们没有入住。我给酒店发了一条消息，正在等待他们关于取消预订和退款批准的回复。
this is a very nice resort and enjoyed the amenities. Im not a foodie and will eat anything....but i found the quality of the menus of the various options to be not at the same level of the resort. just lacking in quality. the chicken tacos. abysmal, just thrown together with precooked chicken that is so dry.
The room was made up everyday and was spotless. Staff were great. The overall property ambiance was very pleasant. I would stay again anytime I'm in the Oro Valley area.
This is a gorgeous setting and the hotel is pretty well designed. It is not, however, well cared for. There were areas of trash under stairwells outdoors. The lobby furniture is showing its age with tears in the fabric. The lobby furniture is completely dusty as are other places on the property. Basically the public area housekeeping is hit and miss. The place is old (1982) and needs painting in many public areas. The housekeeping of our guest room was minimal (we were there for a week) and vacuuming and linen changes were basically haphazard. The trash was emptied, the towels changed and the bed made but generally nothing more. The sheer curtains were torn and left that way all week. There were no cushions on the very hard balcony furniture. It was not up to 4 star standards. I have been coming to this resort from the year it opened and it has not improved or been well loved. A high point was Lisa, the front desk supervisor, who was welcoming and who greeted me by name each time we saw each other. Other front desk staff looked pretty unhappy but she was a bright light.
Almost no service at the pool. (Didn’t used to be this way)
Laughably slooooooow service in the bar area for lunch, some of the patrons were very angry about it.
Ok food.