酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the issue with your rollaway bed request and the impression it left during check-in. This is not the level of service or experience we aim to provide, and we regret that your room did not meet expectations. Your comments will be shared with our team to ensure better communication and service consistency moving forward.
酒店回复: Thank you for your review Luz, We appreciate the positives and the opportunities you have listed from your recent stay with us. We do hope that we can regain your trust and confidence so you will be able to return for a future stay with us.
酒店回复: Good Day Carrie, we understand that you did not stay at the Resort and the refund process is through ******* directly.
5.0分
朋友出游
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We did a staycation to celebrate my girlfriends birthday. Had a wonderful time. Staff was wonderful. My only complaint would be the elevators. They were not very clean. Other than that is was perfect.
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酒店回复: Thank you for your 10/10 rating! We’re so glad you chose to celebrate your girlfriend’s birthday with us and that you both had a wonderful stay. We appreciate your feedback regarding the elevators and will share it with our team to ensure they meet our cleanliness standards. We look forward to welcoming you back for another great staycation soon!
2.0分
其他
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It took over 5 hours to check in with no rooms available arriving 10:30 am, after numerous attempts, a room was not provided until 3:30 pm. Restaurant breakfast was horrible, horrible buffet so ordered service. Avocado toast and burrito sandwich was cook by am inexperienced chef. I could go on but it’s not worth it. Definitely a 2 star hotel.
酒店回复: Thank you for sharing your experience with us.
3.0分
其他
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Beautiful location, needs housekeeping
The resort was lovely and the staff was kind and helpful. Our room was pretty rundown and had a musty, stinky smell about it. The TV remote didn’t work, the safe was broken, we weren’t given any shampoo and no maid service was provided although we were out of our room from 8:30 am to 4 pm and again from 5 to 7.
1.0分
其他
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Disappointing.
Air conditioner didnt work well. remote control didn't work. Cable went out. No lawn chairs, had to put towels down on grass. It was a staycation. We went home at 3am so we could get some sleep. Staff at desk was pretty rude didn't even ask how our stay was. Disappointing. Won't stay here again.
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酒店回复: Good Day Michael, thank you for taking the time to share your experience. We're sorry to hear that your visit didn't meet both your or our expectations. Your comments are important to us, and we'll share them with our team to ensure that improvements are made and a better experience for future guests. We hope to have another opportunity to improve your experience in the future.
和爷爷奶奶来了一次短暂的宅度假。选择这里是因为有泳池、水滑梯和儿童泳池。员工很友好，泳池也很完美，附近还有餐馆。非常棒的一次体验。
酒店环境优美，地理位置也十分便利。前台服务和其他员工都非常棒。然而，房间却非常陈旧。我们换了房间，因为第一个房间有股“陈旧”的味道。第二个房间的味道虽然没那么难闻，但还是能闻到。不过，餐厅的服务很好，食物也很美味。
我们提前打电话预订了加床，他们保证会给我们留一张，但入住时前台服务员态度有点粗鲁，根本没给我们留。我对房间印象不太好——设施陈旧，而且考虑到度假村费和每晚的房费，感觉很一般。
室内装潢非常过时，餐厅和咖啡馆的员工很粗鲁，而且一直在用手机发短信……前台员工很棒，也很热情……客房服务和行李员很棒！！！他们把周日上午11点的酒吧开始时间改成了上午11点，这太不可接受了……他们发短信通知房间准备好了的系统坏了……我觉得我以后不会再来这家酒店了……等4杯含羞草鸡尾酒要等10-15分钟，这太不可接受了，餐厅里负责父亲的服务员很粗鲁，把饮料推给别人，还弄错一杯……某些地方的员工很差劲，但有些地方的员工很棒
去房间的时候，我不太喜欢这种感觉。入住的时候，床单和垃圾都堆在走廊的角落里。家具看起来好像几个月都没打扫过了。走廊里的地毯需要清洗或更换。看起来很脏。工作人员非常周到。
请联系我。由于条件太差，我们没有入住。我给酒店发了一条消息，正在等待他们关于取消预订和退款批准的回复。
We did a staycation to celebrate my girlfriends birthday. Had a wonderful time. Staff was wonderful. My only complaint would be the elevators. They were not very clean. Other than that is was perfect.
It took over 5 hours to check in with no rooms available arriving 10:30 am, after numerous attempts, a room was not provided until 3:30 pm. Restaurant breakfast was horrible, horrible buffet so ordered service. Avocado toast and burrito sandwich was cook by am inexperienced chef. I could go on but it’s not worth it. Definitely a 2 star hotel.
Beautiful location, needs housekeeping
The resort was lovely and the staff was kind and helpful. Our room was pretty rundown and had a musty, stinky smell about it. The TV remote didn’t work, the safe was broken, we weren’t given any shampoo and no maid service was provided although we were out of our room from 8:30 am to 4 pm and again from 5 to 7.
Disappointing.
Air conditioner didnt work well. remote control didn't work. Cable went out. No lawn chairs, had to put towels down on grass. It was a staycation. We went home at 3am so we could get some sleep. Staff at desk was pretty rude didn't even ask how our stay was. Disappointing. Won't stay here again.