酒店回复: Thank you very much for taking the time to share your lovely review.We are delighted to hear that you and your family had such a pleasant stay with us. It is wonderful to know that the room arrangement was comfortable for your family of three and that you appreciated our central location in the Old City, with easy access to major attractions.We are also pleased that you enjoyed the room upgrade, the complimentary sweets, and our distinctive palace-style décor. Your kind words about the Turkish desserts truly made us smile.Thank you once again for your generous comments. We would be very happy to welcome you and your family back for another memorable stay.Kind regards,Guest Relation Services

酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us.We sincerely regret the inconvenience you experienced upon your late arrival, especially after a long journey. We understand how important it is for room preferences to be arranged correctly in advance. Please accept our apologies for the confusion regarding the smoking room request and the additional time spent clarifying this during check-in.Regarding the room allocation on different floors, we always try our best to place family members close to each other; however, this may depend on availability at the time of arrival. We regret that we were unable to arrange the rooms on the same floor during your stay.At the same time, we truly appreciate your kind words about our bell staff. It is wonderful to know that their assistance and explanations were helpful. Please also do not feel concerned about the tip; your appreciation and recognition are already very valuable to our team.Thank you once again for your comments. We hope to have the opportunity to welcome you back to **Crowne Plaza Istanbul Old City** and provide you with an even smoother experience on your next visit.Kind regards,Guest Relations Service**Crowne Plaza Istanbul Old City**

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback.While we are pleased that you found our overall service in line with a five-star standard and appreciated the assistance provided at check-out, we are truly sorry to learn about the inconveniences you experienced during your stay.Please accept our sincere apologies for the lack of greeting upon arrival and for the difficulties you faced with your luggage. This is certainly not the welcome we aim to provide. We also regret the issues you encountered in your room, including the limited closet access, the curtains not closing properly, and the broken shower head holder. These concerns do not reflect our usual standards, and we have shared your comments with our maintenance and housekeeping teams for immediate review and corrective action. Your note regarding room 2114 is especially helpful for our follow-up.We understand how these matters affected your comfort and overall impression, particularly given your expectations and the room rate. Your feedback is invaluable in helping us improve both our facilities and guest experience.Thank you again for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in the future.Kind regards,Guest Relation Services

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed impressions following your stay.We are pleased that you appreciated the classical architecture of our building and our location in the historic European side of the city. As you mentioned, the hotel offers convenient access to major attractions such as the Blue Mosque and Hagia Sophia, as well as nearby tram and metro connections, which makes sightseeing quite practical.We also appreciate your honest remarks regarding the facilities and overall positioning of the hotel. As a long-established property, we strive to preserve the character and heritage of the building while continuously maintaining and improving our standards. Your comparison and perspective are noted with respect.Regarding the nearby tram line on the southern side, thank you for highlighting this point for future travelers. We always aim to provide room options based on guest preferences whenever availability allows.We truly value your balanced and constructive feedback and hope to have the pleasure of welcoming you back to **Crowne Plaza Istanbul Old City** in the future.Kind regards,Guest Relations Service**Crowne Plaza Istanbul Old City**

酒店回复: Dear Guest,Thank you very much for your strong recommendation and for sharing such a detailed and positive review. We are truly delighted to hear that your stay exceeded your expectations.It is a pleasure to know that you enjoyed the impressive and stylish lobby, as well as our excellent location within walking distance of Hagia Sophia and the Grand Bazaar. We are also glad that you found the room facilities well maintained and were satisfied with the air conditioning, shower temperature, and water pressure.Your special praise for our front desk colleague Murat is greatly appreciated. We are happy to hear that he provided a polite and friendly welcome and helped ensure a smooth check-in. We are also pleased that our evening follow-up calls and prompt room service, including water replenishment, added to your comfort.Thank you as well for recommending the breakfast option. Your feedback is very valuable and helpful for future guests.We truly appreciate your kind comments and look forward to welcoming you again in the future.Kind regards,Guest Relation Services

酒店回复: Dear Guest,Thank you very much for your continued trust and loyalty. We are truly delighted to know that you have chosen to stay with us multiple times and that our central location — just steps away from the Grand Bazaar, Hagia Sophia, and the Blue Mosque — continues to enhance your visits to Istanbul.Your kind recommendation means a great deal to us, and it is always a pleasure to welcome you back to your home in the heart of the Old City.Kind regards,BirtemGuest RelationsCrowne Plaza Istanbul Old City

酒店回复: Dear Guest,Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us! We are thrilled to hear that you enjoyed your time in our historic hotel and found our location convenient for exploring Istanbul’s Old City.It is also heartwarming to know that our team made such a positive impression on you. We will be sure to share your kind words with the colleagues you mentioned — your recognition means a lot to them and to all of us.We look forward to welcoming you back to Crowne Plaza Istanbul – Old City on your next visit!Warm regards,BirtemGuest RelationsCrowne Plaza Istanbul – Old City

酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed feedback.We are delighted to hear that you enjoyed the cleanliness of the room, the comfort of the bed, and the strong water pressure in the bathroom. It is also wonderful to know that you appreciated the variety of our breakfast and the attentive service provided by our team, especially the assistance offered in the restaurant.Your kind comments regarding the efficiency of our front desk during check-in and check-out are truly appreciated. We are also pleased that you found our location convenient for visiting nearby attractions such as the Grand Bazaar and Süleymaniye Mosque, as well as for exploring the surrounding restaurants.Your encouraging words mean a lot to our entire team. We look forward to welcoming you again to **Crowne Plaza Istanbul Old City** for another enjoyable stay.Kind regards,Guest Relations Service**Crowne Plaza Istanbul Old City**

酒店回复: Dear Guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed the classic Crowne Plaza experience, our varied breakfast offerings, and the comfort of your room. It is also wonderful to know that you appreciated the shower, quiet atmosphere, and the convenience of transportation right at the hotel entrance.We truly value your feedback and look forward to welcoming you back for another pleasant stay in the future.Kind regards,Guest Relations Service

酒店回复: Dear Guest,Thank you for your kind feedback. We are delighted to hear that you enjoyed our excellent location in the Old City, allowing easy access to the seaside, Blue Mosque, and Hagia Maria Church. It is also wonderful to know that you appreciated our Turkish-style interior design.We look forward to welcoming you back for another memorable stay in Istanbul.Kind regards,Guest Relations Service