酒店回复: Dear Guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed the classic Crowne Plaza experience, our varied breakfast offerings, and the comfort of your room. It is also wonderful to know that you appreciated the shower, quiet atmosphere, and the convenience of transportation right at the hotel entrance.We truly value your feedback and look forward to welcoming you back for another pleasant stay in the future.Kind regards,Guest Relations Service
酒店回复: Dear Guest,Thank you very much for your continued trust and loyalty. We are truly delighted to know that you have chosen to stay with us multiple times and that our central location — just steps away from the Grand Bazaar, Hagia Sophia, and the Blue Mosque — continues to enhance your visits to Istanbul.Your kind recommendation means a great deal to us, and it is always a pleasure to welcome you back to your home in the heart of the Old City.Kind regards,BirtemGuest RelationsCrowne Plaza Istanbul Old City
酒店回复: Dear Guest,Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us! We are thrilled to hear that you enjoyed your time in our historic hotel and found our location convenient for exploring Istanbul’s Old City.It is also heartwarming to know that our team made such a positive impression on you. We will be sure to share your kind words with the colleagues you mentioned — your recognition means a lot to them and to all of us.We look forward to welcoming you back to Crowne Plaza Istanbul – Old City on your next visit!Warm regards,BirtemGuest RelationsCrowne Plaza Istanbul – Old City
酒店回复: Dear Guest,Thank you for your kind feedback. We are delighted to hear that you enjoyed our excellent location in the Old City, allowing easy access to the seaside, Blue Mosque, and Hagia Maria Church. It is also wonderful to know that you appreciated our Turkish-style interior design.We look forward to welcoming you back for another memorable stay in Istanbul.Kind regards,Guest Relations Service
酒店回复: Dear Guest,Thank you for sharing your valuable feedback with us. We are delighted to know that you appreciated our central location and the convenience of staying near the historic old town. At the same time, we regret to hear that the tram noise affected your comfort during the evening hours. Please rest assured that we continuously look for ways to enhance the overall guest experience and minimize any inconvenience.We are also pleased that you enjoyed our breakfast service. Your comments are very important for us, and we will certainly take them into consideration to further improve our offerings.We hope to have the opportunity to welcome you again in the future, whether in the old town or near Taksim, and provide you with a more seamless stay.Kind regards,Guest Relations Service
I am writing to formally express my dissatisfaction with the room allocation and the unprofessional service provided by the hotel front desk staff during my stay on October 3rd.
Upon my arrival at the front desk for check-in, a female staff member with a pointed chin greeted me with an extremely cold demeanor. I informed her of my prior reservation and presented my passport, after which she handed me the room key without any further explanation or assistance.
My wife and I took the elevator to the 3rd floor, and were then required to climb a narrow staircase to reach the 4th floor. Upon entering the room, we were immediately overwhelmed by a strong smell of smoke. Additionally, the room was an attic with very small windows, and the narrow staircase posed a significant problem as my wife suffers from knee pain and cannot climb such stairs.
I promptly returned to the front desk to request a room change—to a non-smoking room with window can be widely opened, and no stairs to climb. The female staff member initially claimed, "This is the only room available; there are no other rooms left." Despite my repeated requests to recheck, explaining my wife’s knee condition, she persisted in saying there were no rooms and even suggested that we pay extra to upgrade.
I pointed out, "It is only 1:30 p.m., and many guests have not yet checked in." However, she remained cold and arrogant, repeating, "There are no rooms left." I then stated, "I have traveled around the world and stayed in numerous hotels. At this time of day, there should definitely be rooms available." This made her appear somewhat embarrassed, so I added, "Please do not lie," while looking directly at her. Only then did she stop insisting and finally arranged a room change for us.
Afterwards, I reported this incident to the front desk manager. The manager tried to appease me and said that the woman would apologize to me, but she never did. I feel that the manager was just fooling me.
The entire experience was extremely unpleasant. The initial room did not meet basic standards (strong smoke smell, inconvenient access), and the front desk staff’s uncooperative, dishonest attitude and lack of empathy for guests’ needs were highly unprofessional.
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酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your stay with us on October 3rd. We are deeply sorry to hear about the experience you and your wife had at check-in.Please accept our sincere apologies for the inconvenience caused by the initial room allocation and for the attitude you encountered at the front desk. This is certainly not reflective of the high standards of service we aim to provide at Crowne Plaza Istanbul – Old City. We also regret any misunderstanding regarding room availability and the lack of immediate resolution by our team.We appreciate you bringing this matter to our attention, and we are taking steps to ensure that all front desk staff are reminded of our guest service standards, particularly regarding empathy, transparency, and professionalism. Your feedback is invaluable in helping us improve, and we truly hope you will consider giving us another opportunity to provide the warm and seamless experience that our guests expect and deserve.Once again, we sincerely apologize for the discomfort caused and thank you for your patience and understanding.Kind regards,BirtemGuest RelationsCrowne Plaza Istanbul Old City
标准的皇冠假日的风格。早餐也比较丰富。此外房间也比较安静，洗澡淋浴的水也非常好。门口打车比较方便，还有出租车可以停在那里，等你拿行李的地方，非常人性化。
非常满意，因为分三次入住，所以前面已经评价了，再次强烈推荐这家酒店。位置好，到大扎巴，索菲亚大教堂和蓝顶大教堂都是步行范围内。
从棉花堡回来再返伊斯坦布尔住了三晚，选择了老城区的這家酒店，扶级而上进门大堂尽显出往日的华丽和富贵，设施虽旧但好用，房间不大但舒适，床铺不宽但舒服，早攴品种格外多而齐全，地处主要景点的老城，离地铁站不远，旁边就是轻铁，对我们自由行的人们十分方便，最突出的是酒店上下人员都非常热情和友好，这里我们特别要感谢這几位热心帮助我们的人：十七日亱十点半送我们行李到房间的先生；攴厅给我们热情细心服务的年青的瑞姆（Rumo）；为我们4220房间每天都清洁整理的十分舒适的Maya；还有主动为我们拍照的大堂咔啡厅的女服务员，你们确实为老酒店增色很多，在這里表示十分感谢你们！
酒店位置很优秀，位于老城里，去海边和蓝色清真寺，圣玛利亚教堂步行都可以到达。内部装潢土耳其风格，很漂亮。
地段没得说，第一次来伊斯坦布尔，必须住老城区T1附近，这个还是比较方便的。但是这个有轨电车声音太大了，要晚上11点多才能安静下来。早餐查的不严，目测7点进去完全没有问题。第二次来还是要去塔克西姆广场吧。
非常好
位置不错，步行10分钟到大巴扎/苏莱曼尼，20分钟到索菲亚/蓝色；房间中规中矩，面积不大且略老旧了，洗手间是浴缸加移门的设计；早餐很丰富，谁懂在内陆天天吃不上早饭的痛苦，终于敞开吃了一顿很满意；缺点是大堂香水味很重，前台态度不太ok，check in了近20分钟太慢
所有员工都很友善，酒店也很干净。早餐很棒，地理位置绝佳。强烈推荐！如果再来的话，我还会选择这家酒店。酒店离电车站很近。
预订未兑现——令人失望的经历
我通过Trip.com为我的母亲、姐姐和姐夫预订了两间房。然而，他们抵达酒店时，酒店拒绝提供这两间房，声称预订有问题，并说我应该已经收到了通知。但我当时正在飞机上，在他们办理入住前，我从未收到过任何关于此问题的消息、邮件或电话。
酒店只提供了一间房，并加了一张床，这对于一对夫妇带着一位长辈出行来说，是完全不合适的。经过一番坚持，他们最终得到了一间“行政房”——但仍然只加了一张折叠床——这与我预订并支付的房间相去甚远。
这是一次极其令人失望的经历，尤其是对于一家打着皇冠假日（Crowne Plaza）名号的酒店，我本以为它值得信赖且专业。服务没有按承诺兑现，前台的态度也丝毫没有表现出对客人舒适度或当前情况的关心。
我不会推荐这家酒店，并希望这个问题能得到妥善解决。
10月3日，我入住酒店时，来到前台，一位下巴尖的女士脸色冷漠地看着我。我说我有预订，把护照递给她。她给了我们房卡。
我和太太乘坐电梯，到3楼，再爬一个狭窄楼梯到四楼。打开房门，烟味特别大，窗子很小，而且房间是阁楼。
如此烟味大而且还有爬窄楼梯（我太太膝盖疼，无法爬狭窄楼梯）。
于是，我来到前台，对那个尖下巴女士说希望换一个无烟、不用爬楼梯的房间。
尖下巴女士说“这是唯一房间，没有剩余房间了。”
我请求她再看看，我太太的膝盖很疼，无法爬狭窄楼梯。她还是坚持说没有房间了，她又说要我们加钱升级房间。
我说“现在是下午1点半，我很多客人还没有来登记。”
她仍然是冷若冰霜而且傲慢地说“没有房间了。”
我坚持说“我在世界各地旅行，住过无数酒店，这个时间，应该有房间。”
女士显得有些尴尬，我接着说“请不要撒谎。”我直视着她。她好像很难再坚持撒谎，给我们换了一间房间。
事后，我向前台经理反应了这件事情。经理安抚了我，说要那位女士向我道歉，但是她一直没有道歉。我觉得是经理在忽悠我。
I am writing to formally express my dissatisfaction with the room allocation and the unprofessional service provided by the hotel front desk staff during my stay on October 3rd.
Upon my arrival at the front desk for check-in, a female staff member with a pointed chin greeted me with an extremely cold demeanor. I informed her of my prior reservation and presented my passport, after which she handed me the room key without any further explanation or assistance.
My wife and I took the elevator to the 3rd floor, and were then required to climb a narrow staircase to reach the 4th floor. Upon entering the room, we were immediately overwhelmed by a strong smell of smoke. Additionally, the room was an attic with very small windows, and the narrow staircase posed a significant problem as my wife suffers from knee pain and cannot climb such stairs.
I promptly returned to the front desk to request a room change—to a non-smoking room with window can be widely opened, and no stairs to climb. The female staff member initially claimed, "This is the only room available; there are no other rooms left." Despite my repeated requests to recheck, explaining my wife’s knee condition, she persisted in saying there were no rooms and even suggested that we pay extra to upgrade.
I pointed out, "It is only 1:30 p.m., and many guests have not yet checked in." However, she remained cold and arrogant, repeating, "There are no rooms left." I then stated, "I have traveled around the world and stayed in numerous hotels. At this time of day, there should definitely be rooms available." This made her appear somewhat embarrassed, so I added, "Please do not lie," while looking directly at her. Only then did she stop insisting and finally arranged a room change for us.
Afterwards, I reported this incident to the front desk manager. The manager tried to appease me and said that the woman would apologize to me, but she never did. I feel that the manager was just fooling me.
The entire experience was extremely unpleasant. The initial room did not meet basic standards (strong smoke smell, inconvenient access), and the front desk staff’s uncooperative, dishonest attitude and lack of empathy for guests’ needs were highly unprofessional.