酒店回复: Dear Alec, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced with the elevator and room service during your stay. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations and for missing the mark with our services while you were here. Your feedback is valuable to us and will be addressed with the appropriate teams to ensure we are well-poised to serve you in the future. We hope the positive aspects of your stay will bring you back so we can restore your confidence in us.Natalie Trosclair,General Manager
酒店回复: Dear Jacqueline, We sincerely apologize for the inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services, and we are grateful for your patience. On your next visit to New Orleans, we hope to welcome you back and provide you with the exceptional experience you deserve.Natalie TrosclairGeneral Manager
3.0分
其他
原文
翻译提供方：Google
健身房设施简陋，位置优越，但房间内缺少一些日常维护。
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酒店回复: Dear Miguel, While we appreciate your comments about our convenient location, we are sorry for not meeting your expectations with your accommodations. We value your feedback and will share it appropriately, as we always strive to exceed our guests' expectations. Thank you for choosing us, and we hope to have another opportunity to welcome you back on a future visit to the area.Natalie TrosclairGeneral Manager
3.0分
朋友出游
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The only decent part of this hotel was the bar. The front desk lacked a true Marriott feel. The rooms were not clean. The shower has mold in the grout. The boxspring was not covered and exposed on mattress. I just thought it was not true Marriott experience. Location was great. Just “ok”.
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酒店回复: Dear Gianna, Thank you for being our guest and for taking the time to share your review. While we are glad you liked our in-house bar, we sincerely apologize for the several issues you encountered in your accommodations and for the inconvenience caused. We work hard to provide a clean and comfortable environment; therefore, we regret that these concerns compromised your experience. We appreciate you bringing these matters to our attention, and we will discuss your comments with the relevant teams to ensure a better guest experience going forward. Your feedback is instrumental in our ongoing efforts to provide exceptional service to all our guests. We understand your frustrations and are grateful for your patience. We value your loyalty to our brand and hope you will allow us a second chance to welcome you back so we can provide you with the seamless stay you deserve.Natalie TrosclairGeneral Manager
4.0分
其他
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The staff were excellent. The property is conveniently located near the French Quarter and within walking distance of great restaurants, historical sites, and museums, and shopping. The hotel itself is a decent, quiet, and safe property, but it is a bit worn out and “tired.”
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酒店回复: Dear Kevin, It was wonderful to read your review and find out how much you enjoyed your stay and that our service exceeded your expectations. We are happy that our location was perfect for your needs and helped make your visit to our exciting town unforgettable! Situated in the city's heart, we are walking distance of popular attractions, including Jackson Square and Bourbon Street. Thank you very much for sharing your experience so future guests can see what makes the Courtyard New Orleans Downtown Near the French Quarter an excellent choice. Natalie TrosclairGeneral Manager
4.0分
其他
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For the majority of our stay, everything was great. However, we only had about half a roll of toilet paper in our room and no extra rolls available in our room so we had to ask for that. The water in the hotel was shut off - due to city maintenance and there was no guarantee on when it would come back on. The only thing the hotel would do is let us cancel our reservation and we would have to rebook ourselves somewhere else. While the water being shut off isn’t their fault, it seems that we could have come up with a better solution than just this.
5.0分
其他
Staff were amazing!
The staff were friendly and just amazing! Ernest provided great restaurant and site seeing suggestions. We had such a great experience.
前台服务态度比较差，酒店设施和环境还可以，位置临近法语区酒吧餐馆较多
房间很棒，工作人员也很棒，直到最后一天电梯坏了，前台告诉我们，他们“没有灵丹妙药”，不知道电梯什么时候会恢复。结果我们被困在三楼，带着四个行李箱，却没有人提供帮助。
客房服务很差，质量还可以，但他们说已经送来了，结果发现是另一家酒店送来的，我不太明白这算不算客房服务。同样，他们没有道歉或补偿，只是晚了10到15分钟才送来，有点敷衍。
今天早上，我们上了酒店代客泊车员的车，把车停到前台，发现油箱是满的（我们没有加满），而且杯架里放着一张活动门票，是9月6日晚上8点的活动门票。我们昨天下午2点左右把车钥匙放在酒店前台，之后就没再用了。我们把车留在酒店的时候，油箱里还有大约四分之三的油。
我们感觉好像昨天下午/晚上有人用过我们的车。
油箱加满了，而且活动门票还在杯架里，这非常可疑。
当你把车停在外面，并期望它安全且得到妥善保养时，这种感觉非常令人担忧。这就是为什么我选择了代客泊车服务，而没有尝试自己寻找公共停车位。
这是我第一次来新奥尔良！我在法国区万怡酒店的住宿体验舒适惬意，入住手续办理快捷，工作人员热情友好！每天早上都喝咖啡，我非常享受这次住宿。房间干净整洁，睡眠质量好，感觉很安全，总体体验非常好。
员工大多漠不关心
床还可以，枕头很糟糕
即使你要求客房服务，他们大多数时候也不会出现
健身房设施简陋，位置优越，但房间内缺少一些日常维护。
The only decent part of this hotel was the bar. The front desk lacked a true Marriott feel. The rooms were not clean. The shower has mold in the grout. The boxspring was not covered and exposed on mattress. I just thought it was not true Marriott experience. Location was great. Just “ok”.
The staff were excellent. The property is conveniently located near the French Quarter and within walking distance of great restaurants, historical sites, and museums, and shopping. The hotel itself is a decent, quiet, and safe property, but it is a bit worn out and “tired.”
For the majority of our stay, everything was great. However, we only had about half a roll of toilet paper in our room and no extra rolls available in our room so we had to ask for that. The water in the hotel was shut off - due to city maintenance and there was no guarantee on when it would come back on. The only thing the hotel would do is let us cancel our reservation and we would have to rebook ourselves somewhere else. While the water being shut off isn’t their fault, it seems that we could have come up with a better solution than just this.
Staff were amazing!
The staff were friendly and just amazing! Ernest provided great restaurant and site seeing suggestions. We had such a great experience.