酒店回复: Dear Miguel, While we appreciate your comments about our convenient location, we are sorry for not meeting your expectations with your accommodations. We value your feedback and will share it appropriately, as we always strive to exceed our guests' expectations. Thank you for choosing us, and we hope to have another opportunity to welcome you back on a future visit to the area.Natalie TrosclairGeneral Manager
5.0分
情侣出游
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翻译提供方：Google
非常好，推荐。
4.0分
其他
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The staff were excellent. The property is conveniently located near the French Quarter and within walking distance of great restaurants, historical sites, and museums, and shopping. The hotel itself is a decent, quiet, and safe property, but it is a bit worn out and “tired.”
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酒店回复: Dear Kevin, It was wonderful to read your review and find out how much you enjoyed your stay and that our service exceeded your expectations. We are happy that our location was perfect for your needs and helped make your visit to our exciting town unforgettable! Situated in the city's heart, we are walking distance of popular attractions, including Jackson Square and Bourbon Street. Thank you very much for sharing your experience so future guests can see what makes the Courtyard New Orleans Downtown Near the French Quarter an excellent choice. Natalie TrosclairGeneral Manager
4.0分
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For the majority of our stay, everything was great. However, we only had about half a roll of toilet paper in our room and no extra rolls available in our room so we had to ask for that. The water in the hotel was shut off - due to city maintenance and there was no guarantee on when it would come back on. The only thing the hotel would do is let us cancel our reservation and we would have to rebook ourselves somewhere else. While the water being shut off isn’t their fault, it seems that we could have come up with a better solution than just this.
5.0分
其他
Staff were amazing!
The staff were friendly and just amazing! Ernest provided great restaurant and site seeing suggestions. We had such a great experience.
3.0分
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The front desk staff is amazing! And that’s the end of my positive things to say. The lock on my door was broken. My toilet didn’t flush. My room was never cleaned until I asked for it on my last day. One day we lost water and I wasn’t able to shower after being outside in humidity all day.
前台服务态度比较差，酒店设施和环境还可以，位置临近法语区酒吧餐馆较多
今天早上，我们上了酒店代客泊车员的车，把车停到前台，发现油箱是满的（我们没有加满），而且杯架里放着一张活动门票，是9月6日晚上8点的活动门票。我们昨天下午2点左右把车钥匙放在酒店前台，之后就没再用了。我们把车留在酒店的时候，油箱里还有大约四分之三的油。
我们感觉好像昨天下午/晚上有人用过我们的车。
油箱加满了，而且活动门票还在杯架里，这非常可疑。
当你把车停在外面，并期望它安全且得到妥善保养时，这种感觉非常令人担忧。这就是为什么我选择了代客泊车服务，而没有尝试自己寻找公共停车位。
这是我第一次来新奥尔良！我在法国区万怡酒店的住宿体验舒适惬意，入住手续办理快捷，工作人员热情友好！每天早上都喝咖啡，我非常享受这次住宿。房间干净整洁，睡眠质量好，感觉很安全，总体体验非常好。
这家酒店唯一的优点就是离波旁街和法国区很近。枕头很糟糕，淋浴门漏水，每次洗澡都把地板弄湿（淋浴间外面的地板/墙壁都烂了），大堂也很吵。我打电话叫楼下把车拖出来，很难找到人接，就算有人接了，也要15到30分钟才能把我的车弄来。我的车在繁忙的街道边停了好几个小时才被停进车库。我再也不会住这里了。
健身房设施简陋，位置优越，但房间内缺少一些日常维护。
非常好，推荐。
The staff were excellent. The property is conveniently located near the French Quarter and within walking distance of great restaurants, historical sites, and museums, and shopping. The hotel itself is a decent, quiet, and safe property, but it is a bit worn out and “tired.”
For the majority of our stay, everything was great. However, we only had about half a roll of toilet paper in our room and no extra rolls available in our room so we had to ask for that. The water in the hotel was shut off - due to city maintenance and there was no guarantee on when it would come back on. The only thing the hotel would do is let us cancel our reservation and we would have to rebook ourselves somewhere else. While the water being shut off isn’t their fault, it seems that we could have come up with a better solution than just this.
Staff were amazing!
The staff were friendly and just amazing! Ernest provided great restaurant and site seeing suggestions. We had such a great experience.
The front desk staff is amazing! And that’s the end of my positive things to say. The lock on my door was broken. My toilet didn’t flush. My room was never cleaned until I asked for it on my last day. One day we lost water and I wasn’t able to shower after being outside in humidity all day.