酒店回复: 您好 Jo C，感谢您向我们热情的伦敦假日酒店 - 希思罗 M4，Junction.4 提供反馈。洲际酒店集团酒店及度假村深知友好服务的重要性。得知您在安全方面的经历，我感到很遗憾。我已记录您的评论并将其传达给我们的酒店管理团队以采取适当的行动。我已向您发送直接消息以寻求进一步帮助。我们希望您在未来的旅行计划中记住我们。最良好的祝愿， Fernando P. 洲际酒店集团酒店及度假村服务部案例经理
酒店回复: 您好，T3248，感谢您向我们提供有关您在我们酒店住宿的反馈。我们很高兴您选择与 IHG® 酒店及度假村开展业务。假日酒店以其服务、舒适度和价值而享誉全球。对于目前的情况我很抱歉。我与酒店管理层分享了您的反馈，以便采取必要的行动来提高客人满意度。我相信他们的解决方案将使您下次入住我们酒店比上一次更好。我们非常感谢您与 IHG® 酒店及度假村的合作。我希望您考虑再次入住我们酒店，以挽回您的信心。此致， Renz A. 案例经理 IHGService
1.0分
情侣出游
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Do not stay here!! This hotel is now used for people that have come off boats, I stayed here the other day and you could see them all walking about the place, I even witnessed a protest by the local community because of this. I think it is a disgrace that I should have to pay full rates for a hotel yet in the same hotel people are getting the same thing for free. Avoid this place at all costs, I will never stay here again!
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酒店回复: Hi Super-Dantendo, Thank you for choosing to stay at the Holiday Inn London-Heathrow Motorway 4,Junction 4. We appreciate your business with IHG® Hotels & Resorts. We strive and work hard to provide a hassle-free travel experience to our guests, and I'm sorry we missed the mark this time. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs. I have sent you a private message to discuss this further, and I hope you can have a chance to read it at your convenience. We’re excited for your next stay with us. Regards, Dhalzin D. Case Manager IHG Hotels & Resorts Service
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其他
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This holiday inn is allowing a very dodgy company called parkdoc to run an illegal Airport parking service from there car park i can only imagine the manager of this holiday inn is related to or is very friendly with the guys running this service, please look at reviews from parkdoc cars bumper to bumper illegally driving your car around whilst your on holiday Approximately 100 cars parked.at the back of this car park near the car wash all the keys for these cars left in the boot of a car parked in the middle.of the carpark absolute shambles of a company.
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情侣出游
Unfortunately there is a filthy dirty and dodgy airport car parking business right next to the hotel. Rubbish and fires.
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酒店回复: Hi H4169NOjohnh, Thank you for sharing your thoughts about your stay at our Holiday Inn London - Heathrow Motorway 4, Junction 4. We appreciate you for keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs. We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further. We hope to welcome you back! Best regards, Rosh C. Case Manager IHG Hotels and Resorts Service
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其他
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I had to collect a hire car at the Holiday Inn Sipson. The hotel surroundings are like something from the third word, filthy. This is not surprising as the hotel is being used to accommodate illegal immigrants. Avoid this place like the plague.
1.0分
商务出差
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ITS NOT A HOTEL. DO NOT BOOK. ITS A IMMAGRATION PLACE FOR ALL THE PPL WHO JUST CAME OF THE BOAT. THE BED HAD BUGS AND ALL THE FOOD WAS LIKE COLD. WHEN I ASKED TO WARM UP MY FOOD THEY SAID THEY DONT HAVE A MICROWAVE. STAY AWAY ITS NOT WORTH A PENNY i WOULD HAVE STAYED IN MY CAR RATHER THEN GO THERE.
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酒店回复: Hi rahul d, Thank you for staying at our Holiday Inn London - Heathrow Motorway 4, Junction 4 and sharing your experience. We appreciate you choosing IHG Hotels and Resorts for your travel needs. We strive to give an impressive hotel experience, and I apologize for what happened during your stay. We value every bit of our guest experience and will notify our hotel management team. I assure you that we will take necessary corrective measures to avoid any issues from occurring again. I've also sent you a separate email to discuss this further. We hope you give us another opportunity to share a more positive experience with you soon. Kind Regards, Rosh D. Case Manager IHG Hotels and Resorts Service
今天上午 11 点，我试图进入假日酒店，请搬运工叫一辆出租车。我乘坐机场班车，在假日酒店下车，因为班车晚点了。）当我接近入口时，我被一群穿着准军用黑色靴子、穿着黑色衣服（除了蓝色和白色）的男人包围。能见度背心。在发现我来访的原因后，他们拒绝让我进入酒店。他们坚持让我去一家汽车租赁公司——我以前从未听说过这家公司的名字——并与他们交谈。其中一位先生多次称我为“兄弟”——我们彼此不认识，而我的年龄足以成为他的父亲。我自 1977 年以来一直是假日酒店的顾客。
像大多数人一样在航班前一晚住在这里。对我们来说没有什么大问题，房间和酒店的质量都符合预期。登记入住时似乎有一百万工作人员和一排人，但只有一个人帮助任何人，这是我唯一觉得奇怪/令人沮丧的事情，但要说工作人员很可爱，乐于助人。会再次入住。
我们在前往 3 号航站楼的路上停在这里。他们门口有保安，他们粗鲁而粗鲁，在等待去机场的班车时不让我们使用设施。尽管我们使用设施中的服务（汽车租赁）和假日酒店的广告，他们在前往机场的途中提供“美食、啤酒、美好时光”。我们经常环游世界，永远不会推荐假日酒店。
我们于 2023 年 3 月 8 日前往这家酒店参加研讨会并住了两晚。接待处的工作人员非常乐于助人，但特别是阿里斯顿，他在尼克·詹姆斯研讨会上两天照顾我们的餐饮需求，非常棒。乐于助人，有礼貌，总是愿意提供帮助。我们真的很高兴。谢谢阿利斯顿
不幸的是，我发现自己是在晚上 11 点之后写下这篇文章的，可悲的是，令人可笑的低音线轰鸣着下面三层楼！前往希思罗机场并在清晨飞行之前睡个好觉就到此为止了。 6 小时后就要起床，家人只能听到这些声音。我们去过酒店三四次，它很好/很好地满足了我们的需求，但这次，非常令人失望，房间很可爱。干净的。相当大。完全符合我们的期望。但这是亚特兰蒂斯。酒店附属的餐厅/夜总会也许我们周六晚上没有来过这里。很确定我们不会再这样了。我已经好几年没有评论过任何地方了，但今天晚上不得不重新下载猫途鹰，以警告任何可能考虑将这里用作希思罗机场前酒店的人。我不知道亚特兰蒂斯是从哪里来的，当然不记得它或者它是低音线。我没那么想知道。如果我在酒店简介中读到，你可以拥有一个房间，但睡眠机会为零，我就不会预订，因为我无法想象这是一个好的商业模式。如果您真的想睡觉，请务必在周六晚上远离这里。周末剩下的时间我不能说话。我无法想象我会很快回来找出答案。
Do not stay here!! This hotel is now used for people that have come off boats, I stayed here the other day and you could see them all walking about the place, I even witnessed a protest by the local community because of this. I think it is a disgrace that I should have to pay full rates for a hotel yet in the same hotel people are getting the same thing for free. Avoid this place at all costs, I will never stay here again!
This holiday inn is allowing a very dodgy company called parkdoc to run an illegal Airport parking service from there car park i can only imagine the manager of this holiday inn is related to or is very friendly with the guys running this service, please look at reviews from parkdoc cars bumper to bumper illegally driving your car around whilst your on holiday Approximately 100 cars parked.at the back of this car park near the car wash all the keys for these cars left in the boot of a car parked in the middle.of the carpark absolute shambles of a company.
Unfortunately there is a filthy dirty and dodgy airport car parking business right next to the hotel. Rubbish and fires.
I had to collect a hire car at the Holiday Inn Sipson. The hotel surroundings are like something from the third word, filthy. This is not surprising as the hotel is being used to accommodate illegal immigrants. Avoid this place like the plague.
ITS NOT A HOTEL. DO NOT BOOK. ITS A IMMAGRATION PLACE FOR ALL THE PPL WHO JUST CAME OF THE BOAT. THE BED HAD BUGS AND ALL THE FOOD WAS LIKE COLD. WHEN I ASKED TO WARM UP MY FOOD THEY SAID THEY DONT HAVE A MICROWAVE. STAY AWAY ITS NOT WORTH A PENNY i WOULD HAVE STAYED IN MY CAR RATHER THEN GO THERE.