酒店回复: Dear Guest, Thank you for taking the time to share your detailed feedback. We’re glad to know you appreciated the atmosphere of the hotel, as well as the friendliness and helpfulness of our team. We’re truly sorry to read about the issues you experienced with the shower, the room allocation, and the fire alarm situation. Your comments have been shared with our management team, as they help us identify areas where we can improve. We’re pleased you enjoyed the complimentary late check-out, and we hope to have another opportunity to provide you with a better overall experience in the future.Kind regards, Hotel Inglaterra
酒店回复: Dear Guest, Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations. Please be assured that we take cleanliness and attention to detail very seriously, and your comments have been shared with our team to prevent this from happening in the future. We appreciate your feedback and hope to have the opportunity to welcome you back so we can provide a much improved experience.Kind regards, Hotel Inglaterra
4.0分
其他
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不错的酒店，所有员工的服务都很棒。房间看起来有些破旧，浴室也需要翻新。
早餐很棒。
可能不值这个价钱，等等。你订的是新楼的房间。
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酒店回复: Dear Guest, Thank you for your feedback and for highlighting our good service and breakfast. We appreciate your comments regarding the room and bathroom, and we will share them with our team as we continue to improve our facilities. We hope to have the opportunity to welcome you back to Hotel Inglaterra in the future.Kind regards, Hotel Inglaterra
5.0分
其他
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翻译提供方：Google
房间和服务人员都非常友好，五星好评，早餐也很棒。我推荐这家酒店。
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酒店回复: Estimado hóspede, Muito obrigada pela sua excelente avaliação e pelas suas amáveis palavras. Ficamos verdadeiramente felizes por saber que o quarto, a simpatia da nossa equipa e o pequeno-almoço estiveram à altura das suas expectativas.Agradecemos igualmente a sua recomendação — é muito importante para nós.Esperamos voltar a recebê-la muito em breve no Hotel Inglaterra Estoril.Com os melhores cumprimentos,Hotel Inglaterra Estoril
酒店回复: Dear Katyia,Thank you for taking the time to share your experience. We deeply regret that your stay did not meet your expectations.As soon as we became aware of your concerns, we immediately engaged a professional pest control company to thoroughly inspect the rooms in question. Their detailed report confirmed that no traces of bedbugs were found. Similarly, following a previous report two months ago, the same procedures were carried out, and no evidence of bedbugs was detected at that time.We remain fully committed to maintaining the highest standards of cleanliness and guest comfort.Kind regards,Hotel Inglaterra
5.0分
其他
原文
翻译提供方：Google
酒店装饰很有意思。各楼层的走廊里都展出了人物和艺术品。早餐很棒。
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酒店回复: Dear Guest, Thank you so much for your excellent rating and lovely feedback! We’re delighted that you enjoyed our unique decoration and art displays, as well as our fantastic breakfast. We hope to have the pleasure of welcoming you again soon!Kind regards, Hotel Inglaterra
酒店回复: Estimada Izabela, Agradecemos a sua avaliação e os seus comentários tão positivos sobre a nossa localização, equipa e pequeno-almoço. Ficamos muito satisfeitos por saber que apreciou a sua estadia connosco.Relativamente ao chuveiro, lamentamos qualquer inconveniente causado e vamos encaminhar o seu comentário para a nossa equipa de manutenção para garantir que esta questão seja resolvida.Esperamos ter o prazer de a receber novamente em breve!Com os melhores cumprimentos, Hotel Inglaterra
埃斯托里尔一家历史悠久的酒店，地理位置绝佳。它有一个新建的侧翼，而原始部分虽然外部经过翻新，但内部的家具和陈设急需大修。员工都很年轻也很友善，早餐种类丰富多样。
慎重考虑下
酒店位于埃斯托里尔，地理位置极佳。房间舒适，早餐丰盛且选择多样。
淋浴体验糟糕透了：没有混合水龙头，水流又大又急，而且无法调节。
此外，我们在这家酒店住了十晚，尽管他们确实有一间带阳台的标准间，而且在我们入住的大部分时间里酒店都没有满房，他们却始终无法给我们提供。我们在四天内三次提出要求后，他们才同意每晚加收25欧元。
餐厅晚上没什么可吃的，而且几乎总是空无一人。
突然，酒店响起了刺耳的火警警报。后来发现是误报，但没有人来解释或道歉。
酒店的装潢氛围宜人，员工也很友好热情。但这大概就是葡萄牙人的风格吧。
优点：可以免费延迟退房。
令人失望的住宿体验
很遗憾，我在这家酒店的体验并不好。房间感觉没有得到妥善清洁——我甚至发现一个杯子上还有之前客人留下的口红印，这很令人不快。住宿期间，咖啡和肥皂等基本用品都没有补充，这很不方便。酒店位置不错，但总体而言，缺乏清洁和对细节的关注让我很失望。
不错的酒店，所有员工的服务都很棒。房间看起来有些破旧，浴室也需要翻新。
早餐很棒。
可能不值这个价钱，等等。你订的是新楼的房间。
房间和服务人员都非常友好，五星好评，早餐也很棒。我推荐这家酒店。
我在这家酒店的经历非常令人失望，不推荐。我们总共预订了三间房，由于旅行延误，我们晚上 11:20 左右才入住，原本以为会有一个干净舒适的休息场所。不幸的是，我们遇到的情况令人无法接受。
在三间房中的两间，我们发现似乎有臭虫。床上用品上有明显的污渍，死臭虫壳，发现棕色撕裂的床垫使情况更加糟糕。发现这些情况后，我们别无选择，只能在凌晨 1:00 左右退房，并在半夜寻找其他住宿。
尽管存在这些严重的问题和健康问题，但在我们入住期间或之后，管理层没有人与我们联系，也没有人在退房时为我们提供其他房间或任何帮助。这非常令人失望，尤其是因为我们预订了“VIP 通道”。我不确定这家酒店是如何被列为“四星级酒店”的，但列出的图片并不准确。当我向*******报告此事时，酒店管理层没有回应，并拒绝了我们的退款请求，尽管我们只在那里呆了一个多小时。
更糟糕的是，我后来发现两个月前的一篇评论也报告了类似的臭虫问题，这清楚地表明这是一个尚未解决的持续问题。
对于一家四星级酒店来说，缺乏清洁、专业和客户服务令人震惊。如果你看重干净安全的环境，我强烈建议你去别处看看。
酒店装饰很有意思。各楼层的走廊里都展出了人物和艺术品。早餐很棒。
优越的地理位置和服务
位置优越、工作人员友好、早餐美味。昨天很旧但经过翻新。房间很大。唯一需要抱怨的是淋浴，因为水要么太热，要么太冷。