这家酒店和照片上完全不一样，别被骗了！员工简直令人作呕！我们长途跋涉后深夜抵达，接待我们的是两位还算可以的前台，但服务态度一般。等我们进了房间，发现沙发上有血迹，房间也不干净。我们打电话给前台要求换房，但没有得到任何帮助。我们只好请来前台经理珍妮尔（Janelle），天哪，她简直就是库伊拉（Cruella de Vil）再世！她非常粗鲁，我这辈子从没被人这样对待过。她说话高高在上，一副居高临下的样子，让我们觉得房间脏是我们的错。她带我们看了另一个房间，竟然说“小心脚下，别留下脚印”。当我们拉开窗帘看风景时，她竟然提高嗓门说“别碰窗户，不然我们又要去打扫了”。我们当时都傻眼了，完全不明白她为什么无缘无故地这么粗鲁。我们都沉默了。然后我们回到前台讨论是否真的能换房间，她就开始了一连串的抱怨，说房间很干净，只是不符合我们的清洁标准——这到底是什么意思啊！脏就是脏，没什么好说的。我们当时一句反驳的话都没说，只是觉得她的语气和说话方式让我们非常尴尬和不舒服。于是我们去了大堂讨论该怎么办，因为其他房间也没有比第一个不干净的房间好到哪里去。这时，另一位前台员工——她也听到了那场争吵——走过来对我们说，别理她，她不明白珍妮尔为什么会那样。她对珍妮尔对待我们的方式感到震惊🙈。我们只好打电话给携程，他们帮我们办理了退款，我们不得不花更多的钱订了另一家酒店，直到凌晨一点才入住，真是累坏了。当我们说不住了的时候，她还显得很得意，这很奇怪，为什么酒店不希望客人入住呢？所以，总而言之，千万别预订这家酒店。我觉得希尔顿也会对这家酒店的水准感到不满，这绝对不是一家Curio Collection酒店，它又旧又破。
酒店回复: Dear Yeandry,Thank you for staying with us at Baker’s Cay Resort. It was a pleasure to have you, and we’re so glad you were able to enjoy your island getaway and find some peace and quiet. We’d be delighted to welcome you back anytime your travels bring you to the Keys.Ainsley Dixon Resort Manager Baker's Cay Resort Key Largo
5.0分
其他
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翻译提供方：Google
出色的
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酒店回复: Dear Clara,Thank you for your perfect rating! We’re glad you had a great experience and look forward to welcoming you again.Ainsley Dixon Resort Manager Baker's Cay Resort Key Largo
1.0分
家庭亲子
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The water is crystal clear and beautiful. I found out by going down to the beach, because my very EXPENSIVE "ocean view" room had a gigantic tree blocking the ocean. Don't stay in room 342,343,341, maybe others but I can't speak for those.
Customer service department was off or on break for the weekend because there wasn't any. If you call front desk no one answers, customer service, concierge? You have to physically go down to speak with someone that will not resolve your concern anyway so don't bother.
Food was ok, not tasty enough for the price tag. Also they didn't have anything on their menu. The daily advertised menu apparently was given to the wedding on the third floor because they "had none left", after looking forward to it all day. Apparently whenever there is a wedding or party the food goes to the party and not the guest who are not there for the event. the employees themselves say it happens all the time.
In lieu of the prime rib dinner we had to force the server to give us another meat option. Ok great! Beef tender lion mashed potatoes and rice and beans. AWESOME!
I got a not medium beef tenderloin with I think some french fries, rice that had a large piece of plastic not sure what it was, and also string beans. If your going too bring out whatever leftovers you have don't offer options. Also, if your hungry bring a snack with you because you will wait a good 40 minutes to an hour to be served subpar food you didn't order. ASK FOR A BILL AND TRIPLE CHECK IT!!
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酒店回复: Dear Sue Ann,Thank you for taking the time to express your concerns to us. Please accept our heartfelt apology for your unsatisfactory stay. Your comments have highlighted areas for improvement, and rest assured, we'll address them. On a positive note, we're glad you enjoyed the crystal clear waters of our beach. We appreciate you reaching out and wish you safe and pleasant travels.Ainsley DixonResort ManagerBaker's Cay Resort Key Largo
这家度假酒店很漂亮，员工也非常友善且训练有素。不过，有些地方我原本以为这种海滨度假酒店会提供的。
首先，作为一家海滨酒店，泳衣经常是湿的且沾有沙子，所以我希望能有地方在房间里清洗并晾晒衣服，以便第二天能干。
其次，酒店没有提供下午茶的咖啡厅，如果有咖啡店或咖啡馆就太好了。
第三，如果带着孩子一起去，我希望儿童活动能设在海滩边，因为所有家庭都在那里玩。草坪区域应该用来做游乐场之类的。
第四，我希望能有个带小厨房的房间。如果能有冰箱和微波炉会很有帮助。
我们玩得很开心，下次还会再来度假。
前台团队彻底毁掉了我所有的入住体验。首先，我向前台员工咨询升级客房，她以一个合理的价格给我们安排了一间“更好”的房间。结果这间房正对着施工区，从早上9点到下午5点，钻孔的噪音震耳欲聋。我们还问了是否有其他用餐选择，因为酒店似乎只有一家墨西哥餐厅。那位女士说周三会有寿司，但菜单会比较简单。然而，周二我就发现那家餐厅九月份根本不开。客房也不是很干净。然后退房时，我发现房间里丢了东西，前台经理处理这件事的方式简直糟糕透顶。她竟然在我们面前对一位员工说贬低性的话。之后她又对我丈夫大发雷霆，甚至走出柜台，在其他客人面前推搡他，说他拍照了，还说了其他一些话，甚至当着所有人的面大喊“闭嘴”。我这辈子都不会再踏入这家由这些人管理的酒店。这是我有史以来最糟糕的体验。我实在无法理解这样的人是如何在酒店行业工作的。（#
很棒的酒店，从你开车抵达的那一刻起，所有员工都非常出色。毛巾小哥还特意去拿了额外的沙滩椅——似乎没有什么事情是他们觉得麻烦的，这正是度假时你想要感受到的。特别要提一下可爱的宾果游戏主持人，她非常风趣。酒店有一小片不错的沙滩，还有个在岩石上的绝佳地方可以喝鸡尾酒。房间宽敞舒适。泳池有点小，但沙滩完全弥补了这一点。下次再来基拉戈一定会再次入住。
有个枕套是脏的，床有点潮，餐厅服务很不错，沙滩有免费的娱乐
这家酒店和照片上完全不一样，别被骗了！员工简直令人作呕！我们长途跋涉后深夜抵达，接待我们的是两位还算可以的前台，但服务态度一般。等我们进了房间，发现沙发上有血迹，房间也不干净。我们打电话给前台要求换房，但没有得到任何帮助。我们只好请来前台经理珍妮尔（Janelle），天哪，她简直就是库伊拉（Cruella de Vil）再世！她非常粗鲁，我这辈子从没被人这样对待过。她说话高高在上，一副居高临下的样子，让我们觉得房间脏是我们的错。她带我们看了另一个房间，竟然说“小心脚下，别留下脚印”。当我们拉开窗帘看风景时，她竟然提高嗓门说“别碰窗户，不然我们又要去打扫了”。我们当时都傻眼了，完全不明白她为什么无缘无故地这么粗鲁。我们都沉默了。然后我们回到前台讨论是否真的能换房间，她就开始了一连串的抱怨，说房间很干净，只是不符合我们的清洁标准——这到底是什么意思啊！脏就是脏，没什么好说的。我们当时一句反驳的话都没说，只是觉得她的语气和说话方式让我们非常尴尬和不舒服。于是我们去了大堂讨论该怎么办，因为其他房间也没有比第一个不干净的房间好到哪里去。这时，另一位前台员工——她也听到了那场争吵——走过来对我们说，别理她，她不明白珍妮尔为什么会那样。她对珍妮尔对待我们的方式感到震惊🙈。我们只好打电话给携程，他们帮我们办理了退款，我们不得不花更多的钱订了另一家酒店，直到凌晨一点才入住，真是累坏了。当我们说不住了的时候，她还显得很得意，这很奇怪，为什么酒店不希望客人入住呢？所以，总而言之，千万别预订这家酒店。我觉得希尔顿也会对这家酒店的水准感到不满，这绝对不是一家Curio Collection酒店，它又旧又破。
这家酒店和网上的照片完全不一样，我们经过漫长的飞行和车程，深夜才抵达！工作人员的服务态度非常糟糕，一点也不乐于助人。虽然前台那两位女士还不错，但酒店前台经理珍妮尔（Janelle）的态度简直是恶劣透顶，从一开始就对我们说话很不客气！而且我们的房间里有血迹等等，结果那天晚上我们花了700美元才换了酒店！我们根本不敢把行李什么的留在那里，感觉不安全。我们是来这里和朋友一起开始蜜月庆祝的，结果搞得我们所有人都非常沮丧！从来没有遇到过这样的事情，也从没见过有人用那种态度跟我们说话！
一切都很完美，服务态度也非常好。
非常好且安静的酒店
出色的
The water is crystal clear and beautiful. I found out by going down to the beach, because my very EXPENSIVE "ocean view" room had a gigantic tree blocking the ocean. Don't stay in room 342,343,341, maybe others but I can't speak for those.
Customer service department was off or on break for the weekend because there wasn't any. If you call front desk no one answers, customer service, concierge? You have to physically go down to speak with someone that will not resolve your concern anyway so don't bother.
Food was ok, not tasty enough for the price tag. Also they didn't have anything on their menu. The daily advertised menu apparently was given to the wedding on the third floor because they "had none left", after looking forward to it all day. Apparently whenever there is a wedding or party the food goes to the party and not the guest who are not there for the event. the employees themselves say it happens all the time.
In lieu of the prime rib dinner we had to force the server to give us another meat option. Ok great! Beef tender lion mashed potatoes and rice and beans. AWESOME!
I got a not medium beef tenderloin with I think some french fries, rice that had a large piece of plastic not sure what it was, and also string beans. If your going too bring out whatever leftovers you have don't offer options. Also, if your hungry bring a snack with you because you will wait a good 40 minutes to an hour to be served subpar food you didn't order. ASK FOR A BILL AND TRIPLE CHECK IT!!