酒店回复: Dear Guest,Thank you very much for your kind feedback! We are delighted to hear that you enjoyed our breakfast as well as the attentive service of our team. Our location, just steps from the Arc de Triomphe and only a few minutes by metro, is indeed ideal for exploring Paris, and we are pleased that your room provided the space and comfort you expected. We truly look forward to welcoming you back soon.Pauline, Hotel Communication Team.
酒店回复: Dear Guest, Thank you so much for your lovely message! We’re delighted that you enjoyed our location and the warm welcome from our team. Your anecdote truly made us smile — we’ll be sure to share it with our reception staff! We look forward to welcoming you back again soon.Pauline, Hotel Communication Team
酒店回复: Dear Daley,Thank you for taking the time to share your feedback and for your loyalty to our brand following your stays in Munich and Stuttgart. We are truly sorry to learn that the facilities of our Paris property did not meet your expectations.Your impressions are extremely valuable to us and have been shared with the relevant teams as part of our continuous improvement efforts. We sincerely hope to have the opportunity to regain your trust and offer you a more enjoyable experience on your next visit to Paris.Pauline,Hotel Communication Team
酒店回复: Dear Guest,Thank you very much for your wonderful review and for choosing to stay with us during the New Year period in Paris. We are delighted to read that you enjoyed our location near the Arc de Triomphe, as well as the spacious rooms, generous breakfast, and the work of our management and housekeeping teams.It is truly rewarding to know that you found our hotel to offer the best value of your stay in France, especially during such a busy season. We greatly appreciate your recommendation and your kind words.We hope to have the pleasure of welcoming you back on your next visit to Paris!Warm regards,Hotel Communication Team
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the noise disturbances, housekeeping oversight, and the inconsistent delivery of amenities.We understand how important a restful and comfortable stay is, and we're truly sorry that we fell short in meeting your expectations. Your comments have been shared with our housekeeping and front desk teams to ensure these issues are addressed and do not happen again in the future.We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide you with the quality experience that we are known for.Yours Sincerely,Dorothee, Hotel Communication Team
酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry for this situation and fully understand your surprise and frustration.This double charge and the lack of a receipt are unacceptable and do not reflect our service standards. Your feedback has been immediately forwarded to our billing team to clarify and correct this error as quickly as possible.Please accept our sincere apologies for this experience. We hope to have the opportunity to regain your trust during a future stay.Pauline, Hotel Communication Team.
酒店回复: Dear Guest,Thank you very much for your kind review. We’re delighted to hear that you appreciated our excellent location near the Arc de Triomphe, the convenient public transportation options, and the helpfulness of our staff.We also thank you for your comment regarding the absence of a coffee machine in the room. While Urban rooms offer tea and coffee making facilities, our new Executive rooms offer a Nespresso coffee machine. Your feedback is very valuable to us and we hope to have the pleasure of welcoming you again in the future.Yours sincerely,Dorothee, Hotel Communication Team
早餐品种丰富！味道很好，服务也是非常周到！距离凯旋门很近，地铁3分钟，到哪里玩都很方便，房间空间也够大！
地理位置优越，酒店规模在巴黎不小了！服务人员友善，入住时小孩跑前台工作人员区域去了，他们逗小孩笑，说来了位新同事！值得点赞！
之前在慕尼黑和斯图加特都是住的这个牌子酒店，觉得很不错。所以这次去巴黎也是预定的这个品牌。然而巴黎这家设施就拉胯了。说实话，没啥优点，设施也很老旧。
非常好！地理位置很不错 ！2026跨年找不到酒店了！凯旋门附近找到了这家价格没有离谱！要知道跨年期间很多酒店全部都是翻好几倍，这家酒店早餐非常非常丰富，早餐的地方也很大，酒店也非常大，但是管理和打扫卫生都非常不错。房间也很大，是我在法国这段时间出国性价比最高的酒店完全不属五星级酒店，圣诞节期间订了1w5多1晚的酒店和它比除了景观好一点，其他真不如他。非常推荐。
总体来说还不错，但酒店装修得有点早了，房间设施不算很现代化。
非常好的酒店地理位置优越服务非常好，出门就是地铁站，早餐一级棒，咖啡很赞
房间隔音差，前3天隔壁有婴儿晚上一直哭。影响我们休息。第三天服务员没放洗澡浴巾，打了电话后送来了。第一天房间有2瓶免费水，后面三天都没有放免费瓶装水。打电话到前台，前台说马上送结果一直没送。
在酒店买了个转换头，要了我两次钱。当天晚上concierge收了钱没给receipt, 第二天退房前台又管我要一遍钱，吃哑巴亏，抢钱逻辑
位置很好，在凯旋门附近，步行18分钟就能到。附近的地铁站和公交站都很近。工作人员服务很好。唯一的缺陷就是房间内没有咖啡机。
房间非常小。没有窗户，保险箱也用不了。