酒店回复: Dear Guest,Thank you very much for your kind feedback! We are delighted to hear that you enjoyed our breakfast as well as the attentive service of our team. Our location, just steps from the Arc de Triomphe and only a few minutes by metro, is indeed ideal for exploring Paris, and we are pleased that your room provided the space and comfort you expected. We truly look forward to welcoming you back soon.Pauline, Hotel Communication Team.

酒店回复: Dear Guest, Thank you so much for your lovely message! We’re delighted that you enjoyed our location and the warm welcome from our team. Your anecdote truly made us smile — we’ll be sure to share it with our reception staff! We look forward to welcoming you back again soon.Pauline, Hotel Communication Team

酒店回复: Dear Daley,Thank you for taking the time to share your feedback and for your loyalty to our brand following your stays in Munich and Stuttgart. We are truly sorry to learn that the facilities of our Paris property did not meet your expectations.Your impressions are extremely valuable to us and have been shared with the relevant teams as part of our continuous improvement efforts. We sincerely hope to have the opportunity to regain your trust and offer you a more enjoyable experience on your next visit to Paris.Pauline,Hotel Communication Team

酒店回复: 尊敬的宾客： 感谢您分享您的反馈。我们非常重视您对我们翻新时间和客房设施的反馈。请放心，我们正不断努力更新和现代化我们的客房，为宾客提供更舒适、更愉悦的体验。我们希望未来能再次欢迎您，亲眼见证这些改进。 Pauline，酒店沟通团队

酒店回复: 非常感谢您的好评！我们很高兴您对酒店的地理位置、服务和早餐感到满意，也很开心您喜欢我们的咖啡。希望不久的将来还能再次欢迎您回来入住，祝您一切顺利！

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the noise disturbances, housekeeping oversight, and the inconsistent delivery of amenities.We understand how important a restful and comfortable stay is, and we're truly sorry that we fell short in meeting your expectations. Your comments have been shared with our housekeeping and front desk teams to ensure these issues are addressed and do not happen again in the future.We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide you with the quality experience that we are known for.Yours Sincerely,Dorothee, Hotel Communication Team

酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry for this situation and fully understand your surprise and frustration.This double charge and the lack of a receipt are unacceptable and do not reflect our service standards. Your feedback has been immediately forwarded to our billing team to clarify and correct this error as quickly as possible.Please accept our sincere apologies for this experience. We hope to have the opportunity to regain your trust during a future stay.Pauline, Hotel Communication Team.

酒店回复: Dear Guest,Thank you very much for your kind review. We’re delighted to hear that you appreciated our excellent location near the Arc de Triomphe, the convenient public transportation options, and the helpfulness of our staff.We also thank you for your comment regarding the absence of a coffee machine in the room. While Urban rooms offer tea and coffee making facilities, our new Executive rooms offer a Nespresso coffee machine. Your feedback is very valuable to us and we hope to have the pleasure of welcoming you again in the future.Yours sincerely,Dorothee, Hotel Communication Team

酒店回复: 尊敬的李华： 感谢您抽出时间分享您的反馈。得知您的入住体验未能达到您的期望，我们深感抱歉。 很遗憾，由于房间大小问题，未能提供您所期望的舒适体验。虽然我们的客房设计温馨实用，但我们理解每位客人的喜好各不相同，因此我们会参考您的意见，以便在未来进行改进。 对于窗户被遮挡以及保险箱故障造成的不便，我们深表歉意。这并非我们一贯秉持的质量标准，我们已通知维修团队尽快解决这些问题。 您的反馈对我们非常宝贵，我们希望有机会再次欢迎您，并为您提供更优质的体验。 此致， Dorothee，酒店沟通团队

酒店回复: Dear Guest, Thank you very much for taking the time to share your experience. We’re delighted to hear that you enjoyed our prime location, the variety of our dining options, and the quality of our breakfast.We’re sorry for the inconvenience you experienced with the shower. Your feedback has been shared with our technical team so we can address this promptly. We hope to have the pleasure of welcoming you back for an even more comfortable stay.Pauline, Hotel Communication Team.