酒店回复: Dear Aimide,Thank you for your kind and thoughtful review of Rixos Premium Dubrovnik.We are delighted to hear that you appreciated the room layout, spacious bathroom, and especially the large balcony with its beautiful sunrise and sunset views. Moments like these truly make a stay memorable, and we’re so pleased you were able to enjoy them.It’s wonderful to know that you found our location convenient, with the city walls within a pleasant walking distance and nearby dining options easily accessible.Thank you for your recommendation, it means a great deal to us. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

酒店回复: Dear Guest,Thank you very much for sharing your wonderful review.We are delighted to hear that you enjoyed the cleanliness of our rooms and the beautiful views. It is also a pleasure to know that our generous breakfast buffet — including the champagne — made a positive impression on you.As a Turkish-style resort, we aim to create a complete holiday experience where our guests can relax and enjoy their entire day within the hotel, and we are glad this was reflected in your stay.We truly appreciate your kind words and hope to welcome you back again soon for another memorable visit.Kind regards,Saira

酒店回复: Dear Ziziwen,Thank you for sharing your fantastic experience! We’re delighted that you enjoyed our private beach, breathtaking sunsets, and friendly staff. It’s wonderful to hear that the breakfast and overall setting made your island getaway so special. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay.Warm regards,Ivana

酒店回复: Dear Beikaishenzhouyatelante,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the stunning views, beautiful hotel, and our attentive service. It’s great to know that our facilities, cleanliness, and environment helped make your stay so memorable.We look forward to welcoming you back to Rixos Premium Dubrovnik for another fantastic experience!Warm regards,Dijana

酒店回复: Dear Nongfulintiezhu,Thank you so much for your detailed and kind review! We’re delighted to hear that you enjoyed your stay with us and appreciated the attentive service, welcome drinks, and variety of high-quality dining options. We're especially glad the sushi exceeded your expectations — that’s wonderful to hear!It’s great to know our location worked well for you, with a pleasant walk to the Old Town and the bonus of experiencing the local summer festival and fireworks from your room — what a special moment!We’re also happy to hear our follow-up email after your stay was well received. Guest feedback means a lot to us, and we’re truly grateful you took the time to share your experience. We hope to have the pleasure of welcoming you back again soon.Warm regards,

酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re truly sorry to hear that your stay did not meet your expectations and that you encountered multiple issues during your visit. Please accept our sincere apologies for the inconvenience and discomfort you experienced—from the musty room to the noise disturbances and safety concerns.Your comments regarding the balcony door locks and security are particularly concerning, and we take them very seriously. We are currently investigating these matters with our maintenance and housekeeping teams to ensure immediate improvements and prevent such situations from happening again.Regarding your check-in experience, we apologize if you felt that you were not treated with fairness or respect. This is certainly not the standard of service we strive to provide, and your feedback has been forwarded to the front desk manager for further review and training purposes.We appreciate your candid feedback—it helps us to identify where we need to improve. While we regret that your stay was not satisfactory, we do hope you’ll consider giving us another opportunity in the future to provide the experience you deserve.Warm regards,Ivana

酒店回复: Dear Guest,Thank you for sharing your feedback. We are deeply concerned to hear about your experience, and we sincerely apologize for the issues you encountered with the room, cleanliness, and service. This is not the standard we strive to uphold, and we regret that we fell short during your stay.We take your comments very seriously. Our maintenance team is reviewing the concerns regarding the Wi-Fi, shower, and drainage, and our housekeeping team is addressing the cleanliness issues you highlighted. We are also providing additional training to our front desk and restaurant staff to ensure that all guests are treated with courtesy and professionalism.Your experience provides us with valuable insight, and we are committed to making improvements so future guests do not face similar challenges. We hope you might consider giving us another opportunity to provide the high standard of service and comfort we aim for.Warm regards,Ivana

酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We’re glad to hear you enjoyed the sea view from your room, our breakfast selection, and the convenient location near the Old City. It’s great to know your overall experience was a positive one.We appreciate your understanding regarding seasonal facility closures and ongoing improvements during the off-season. Your note about occasional bugs is also helpful, and we’ll ensure our housekeeping team pays extra attention to this moving forward.We hope to welcome you back again in the future—perhaps during the summer season when all facilities are fully available!Warm regards,Ivana

酒店回复: 尊敬的宾客们： 非常感谢您的好评！我们非常高兴能够参与您的蜜月之旅，并让它如此特别，尤其是在这么短的时间内。 您拥有如此难忘的体验，对我们来说意义非凡。祝愿你们在新的旅程中一切顺利，也希望未来能再次欢迎您——或许是为了纪念日！ 此致， 迪亚娜

酒店回复: Dear Lillian,Thank you so much for your lovely review! We're delighted to hear that you enjoyed the beautiful seaside location, our breakfast offerings, and the convenient walk to the ancient city of Dubu. It's great to know you found the surroundings peaceful and worth the stay.We truly appreciate your kind words and hope to welcome you back for another relaxing visit soon!Warm regards,Ivana