酒店回复: Dear Beikaishenzhouyatelante,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the stunning views, beautiful hotel, and our attentive service. It’s great to know that our facilities, cleanliness, and environment helped make your stay so memorable.We look forward to welcoming you back to Rixos Premium Dubrovnik for another fantastic experience!Warm regards,Dijana
酒店回复: Dear Ziziwen,Thank you for sharing your fantastic experience! We’re delighted that you enjoyed our private beach, breathtaking sunsets, and friendly staff. It’s wonderful to hear that the breakfast and overall setting made your island getaway so special. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay.Warm regards,Ivana
酒店回复: Dear Nongfulintiezhu,Thank you so much for your detailed and kind review! We’re delighted to hear that you enjoyed your stay with us and appreciated the attentive service, welcome drinks, and variety of high-quality dining options. We're especially glad the sushi exceeded your expectations — that’s wonderful to hear!It’s great to know our location worked well for you, with a pleasant walk to the Old Town and the bonus of experiencing the local summer festival and fireworks from your room — what a special moment!We’re also happy to hear our follow-up email after your stay was well received. Guest feedback means a lot to us, and we’re truly grateful you took the time to share your experience. We hope to have the pleasure of welcoming you back again soon.Warm regards,
酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re truly sorry to hear that your stay did not meet your expectations and that you encountered multiple issues during your visit. Please accept our sincere apologies for the inconvenience and discomfort you experienced—from the musty room to the noise disturbances and safety concerns.Your comments regarding the balcony door locks and security are particularly concerning, and we take them very seriously. We are currently investigating these matters with our maintenance and housekeeping teams to ensure immediate improvements and prevent such situations from happening again.Regarding your check-in experience, we apologize if you felt that you were not treated with fairness or respect. This is certainly not the standard of service we strive to provide, and your feedback has been forwarded to the front desk manager for further review and training purposes.We appreciate your candid feedback—it helps us to identify where we need to improve. While we regret that your stay was not satisfactory, we do hope you’ll consider giving us another opportunity in the future to provide the experience you deserve.Warm regards,Ivana
酒店回复: Dear Guest,Thank you for sharing your feedback. We are deeply concerned to hear about your experience, and we sincerely apologize for the issues you encountered with the room, cleanliness, and service. This is not the standard we strive to uphold, and we regret that we fell short during your stay.We take your comments very seriously. Our maintenance team is reviewing the concerns regarding the Wi-Fi, shower, and drainage, and our housekeeping team is addressing the cleanliness issues you highlighted. We are also providing additional training to our front desk and restaurant staff to ensure that all guests are treated with courtesy and professionalism.Your experience provides us with valuable insight, and we are committed to making improvements so future guests do not face similar challenges. We hope you might consider giving us another opportunity to provide the high standard of service and comfort we aim for.Warm regards,Ivana
酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We’re glad to hear you enjoyed the sea view from your room, our breakfast selection, and the convenient location near the Old City. It’s great to know your overall experience was a positive one.We appreciate your understanding regarding seasonal facility closures and ongoing improvements during the off-season. Your note about occasional bugs is also helpful, and we’ll ensure our housekeeping team pays extra attention to this moving forward.We hope to welcome you back again in the future—perhaps during the summer season when all facilities are fully available!Warm regards,Ivana
酒店回复: Dear Lillian,Thank you so much for your lovely review! We're delighted to hear that you enjoyed the beautiful seaside location, our breakfast offerings, and the convenient walk to the ancient city of Dubu. It's great to know you found the surroundings peaceful and worth the stay.We truly appreciate your kind words and hope to welcome you back for another relaxing visit soon!Warm regards,Ivana
非常棒！视野绝佳，酒店非常美，
设施：弃权
卫生：干净整洁
环境：优美！！
服务：贴心！
体验感觉很好，完美的海岛假期！私人沙滩太舒服，日落美到窒息。服务人员都很友好，早餐也很丰盛。强烈推荐给情侣！
居然是土耳其人开在克罗地亚的一家酒店
酒店服务非常到位，会贴心的准备欢迎饮料
拥有几家高品质餐厅，可以在小程序上预约就餐时间，我们还使用了客餐服务，寿司的品质令人惊喜。完全没有想到在这里可以吃到比较正宗的寿司。步行到古城只需要20多分钟，一路景色也很不错。由于入住的时间正逢当地的夏日节日庆典，晚上在房间还看到了来自古城方向绽放的烟花，很美。退房后酒店还贴心发来邮件询问入住体验感。
第一天我稍微提前了一点来，在大堂等了两个小时，等到了3:00过，前台一个白人男性给了我一间副楼的尾号房，然后告诉我没有其他的房间了。3:00应该是房间最多的时候，他告诉我没有房了，不知道他是看我一个女生，还是看我是亚裔觉得我比较好欺负。
给我的房间应该是很久没有人住了，一打开是一种很重的霉味，开窗通风了很久都还是有味道，但是因为赶飞机太累了没有换房间。晚上房间天花板开始发出奇怪的噪音持续了两个小时，我让人来修了之后停止了，但是半夜12:00又开始了，整晚都没有睡好。而且隔音也奇差，对面房间的人在房间里说话我都可以听到。
第二天我要求了换房，换到的主楼房间整个阳台都是通的，而且房间的阳台门锁是坏的，任何人都可以通过这层楼其他的房间，甚至是清理间的阳台到我的房间，然后从外面打开阳台门进来。而且我在入住期间确实有人突然出现在我的阳台，不知道是员工还是其他客人。
不提他海边泳池奇怪的味道，以及泳池旁边还在装修的问题，将近2000块一晚的房间连最基本的安全都没有办法保证，我不知道该说什么了。而且这不是换房间能解决的了的问题，他整个酒店主楼阳台的设计都是这样，门锁也都破破烂烂的。
千万千万不要来住，同样的价格一定能住到至少安全有保证的房间。
总结就是虚有其表 服务和房间都不值得 体验极差
设施：房间很老 设施很旧！Wifi还用不了 下水道也是各种堵 很脏很恶心 淋浴很陈旧
卫生：晚上床单上还有头发！半夜喊人来换 房间淋浴不但没门也没遮挡 连全季都不如 灯光昏暗 第一天就发现桌子上黏糊糊的东西都没擦掉 沾了我一充电宝
环境：只有大厅环境和泳池是好的 房间走廊像洗衣房似的昏暗闷热
服务：最差的就是服务！前台态度简直了 没礼貌到极点 晚上wifi用不了打电话给前台 不但不给解决 只给我说了一句用不了wifi的话那也没有别的网络可以用了 直接挂了电话 连再见都不说 退房当天一大早就很粗鲁的打电话被催 并且同样态度很凶 没有结束语就挂 餐厅更甚 本地服务员每一个都凶巴巴的 还没吃完就要来收盘子 还给白眼
房间风景非常好，早餐种类丰富，因为是淡季出行，室外游泳池未开放使用，部分设施仍在装修中。距离古城步行即可，uber也相对方便，游客友好。当然住客相对较少，体验不错，但是房间内偶尔有虫子，介意的朋友要准备好防蚊虫的呦。
即使我们提出了紧急要求，酒店仍然提供了无可挑剔的服务。我们度过了一个完美的蜜月。真的非常感谢！！
酒店在海边，风景优美，距离杜布古城步行15分钟左右，早餐丰盛。周围环境漂亮，可步行到达市里，值得打卡！
位置非常好，景色很美，酒店服务一流。前台的员工玛丽亚人很好，酒店的服务是最好的。
这是我住过的风景最美的酒店之一。我们是两个朋友，预订了一间高级房。从阳台望去，亚得里亚海的美景尽收眼底。房间干净宽敞，浴缸也很完美，可以好好放松。酒店服务热情周到，所有要求都得到了及时满足。早餐自助餐种类丰富，美味可口。酒店距离老城步行约20分钟。我们非常喜欢这次住宿，会向计划去杜布罗夫尼克的朋友们推荐这里。