The breakfast was probably the best part of the stay. Good variety of food and staff attentiveness. When we first drove up to the hotel we were put off by the area it was in but other guests showed up and we decided to stay. Our room was okay but they need to do a better job cleaning the rooms. The elevator needs to be fixed as it lands hard with noise as it stops at ground floor. This was certainly not what we were expecting for a Holiday Inn.
展开
酒店回复: Dear DeAnn,Thank you for your recent stay with us. We are pleased to hear you enjoyed the breakfast and appreciated the attentiveness of our breakfast team. However, we regret that your overall experience did not meet your expectations. Please be assured that your feedback will be shared with our team to enhance our guest services. Additionally, we value your feedback about the elevator and will share it with our maintenance team.. We would be delighted to welcome you back and provide you with the exceptional visit you anticipated.
1.0分
其他
The hotel needs a complete renovation. It’s dirty, drapery has stains and holes, furniture has scratches. A complete dump
展开
酒店回复: Dear Tina,Thank you for sharing your experience. It’s disappointing to hear that our accommodations didn't meet your expectations. Your feedback will be reviewed to ensure a more comfortable environment for our guests. We hope to welcome you back for a significantly better stay.
3.0分
情侣出游
Bed sheets were dirty, hair in the shower, contacts on the floor, it was just over all dirty.
展开
酒店回复: Dear Annilori,We appreciate your thoughts regarding your recent stay. It saddens us that we did not meet your expectations and that your room had not been cleaned to our usual high standards. Please accept our apologies for this oversight; we will certainly address your feedback with our housekeeping team to ensure improvements are made going forward. Our front desk team is always available and happy to help with any such concerns that may arise during your time with us and to ensure you have a comfortable stay. We're grateful for your input, and we hope to have another chance to go above and beyond for you in the future.
2.0分
其他
展开
The first room assigned to us was not cleaned. We than waited 10 minutes for someone to come to the desk so we could get a different room. New room was clean and bed was comfortable but I will probably not go back due to the attitude of the front desk person.
展开
酒店回复: Dear Linda, Thank you for sharing your valuable feedback. We're glad to hear your second room was clean and comfortable, but we sincerely apologize for the initial cleanliness issue and the attitude you experienced from our front desk staff. This is not the level of service we strive to provide, and your comments will be shared with our team to ensure improvements are made. We appreciate you bringing this to our attention. We hope to welcome you back to provide the guest experience you deserve.
4.0分
其他
The room we had was a 2 Queen Suite, it was spacious and clean. The beds and pillows were comfortable.
展开
酒店回复: Dear Samary,Thank you for your kind review! We are delighted to hear that you enjoyed our spacious and clean rooms, as well as our cozy beds and pillows. We hope to have you back soon for another restful stay.
5.0分
家庭亲子
展开
The room was cool (thank goodness -- when the air temp outside is over 100 degrees) and clean! The staff is very friendly, helpful and accommodating. Thank you for a nice stay again. (We are repeat customers!)
展开
酒店回复: Dear Melody,It's always a pleasure to welcome familiar guests back to Holiday Inn Express & Suites Hardeeville. We're delighted you can consistently rely on us for a clean, cool, and comfortable room whenever you visit. Our team works hard to provide friendly and attentive service, and we're thrilled to know we succeeded during your stay. We eagerly anticipate your next visit.
1.0分
其他
展开
Hallway looked as if it hadn’t been cleaned in a week. The filters and vent in a/c unit were totally clogged with dust and debris. The room just felt dirty and old. If any hotel needed a remodel, it is this one. Not worth the price or the 3 star rating.
展开
酒店回复: Dear Daniel,While we thank you for being our guest, we are disappointed that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch, spotless condition we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll allow us a second chance to improve your perception of our hotel.
3.0分
家庭亲子
展开
Stay was ok. Person staying next to us was extremely loud. Walls very thin. Space from the end of the door to the ground was big - someone could easily take a peek underneath the doors.
展开
酒店回复: Dear Kevin,Thank you for your feedback. While it's good to know your stay was satisfactory, concerns about noise transfer and privacy are taken seriously. Soundproofing and door security should never leave guests feeling uneasy, and this perspective helps guide where attention is most needed. Your comments are appreciated and will be part of ongoing efforts to ensure a more restful and secure experience for all. We hope to welcome you back for a much-improved stay in the future.
3.0分
家庭亲子
Average hotel at best, aging property behind a gas station and not the cleanest.
展开
酒店回复: Dear Eric,We appreciate your feedback and understand your concerns about our property’s condition and cleanliness. Your comments will be shared with our team to guide improvements, and we hope to provide a better experience on a future visit.
地理位置绝佳，服务也很棒。房间和设施都非常出色，而且一尘不染。强烈推荐！
The breakfast was probably the best part of the stay. Good variety of food and staff attentiveness. When we first drove up to the hotel we were put off by the area it was in but other guests showed up and we decided to stay. Our room was okay but they need to do a better job cleaning the rooms. The elevator needs to be fixed as it lands hard with noise as it stops at ground floor. This was certainly not what we were expecting for a Holiday Inn.
The hotel needs a complete renovation. It’s dirty, drapery has stains and holes, furniture has scratches. A complete dump
Bed sheets were dirty, hair in the shower, contacts on the floor, it was just over all dirty.
The first room assigned to us was not cleaned. We than waited 10 minutes for someone to come to the desk so we could get a different room. New room was clean and bed was comfortable but I will probably not go back due to the attitude of the front desk person.
The room we had was a 2 Queen Suite, it was spacious and clean. The beds and pillows were comfortable.
The room was cool (thank goodness -- when the air temp outside is over 100 degrees) and clean! The staff is very friendly, helpful and accommodating. Thank you for a nice stay again. (We are repeat customers!)
Hallway looked as if it hadn’t been cleaned in a week. The filters and vent in a/c unit were totally clogged with dust and debris. The room just felt dirty and old. If any hotel needed a remodel, it is this one. Not worth the price or the 3 star rating.
Stay was ok. Person staying next to us was extremely loud. Walls very thin. Space from the end of the door to the ground was big - someone could easily take a peek underneath the doors.
Average hotel at best, aging property behind a gas station and not the cleanest.