Room was clean and tidy my favorite part about my stay was the cat outside the hotel lab lobby!
I asked the receptionist about the cat and she told me his name is Max and that the hotel had paid to have him neutered so that they wouldn’t have a bunch of cats around the hotel. It was really nice hearing that the hotel cares about the cat so much.
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酒店回复: Hello David, thank you for sharing your experience. We’re delighted to hear that your room met your expectations and that Max brought an extra touch of joy to your stay. Our team cares deeply about every detail, from maintaining a clean, welcoming environment to looking after the well-being of the animals around our hotel. It’s wonderful to know that this effort resonated with you. Your recognition of both our housekeeping and the care for Max is greatly appreciated and motivates us to keep providing thoughtful touches throughout the property.We look forward to welcoming you back and hope Max will be there to greet you again.Best Regards,Guest Experience Team
3.0分
其他
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1st Room: TV broken; 2nd Room: AC broken; 3rd Room: No soap to wash hands, no shower gel, no conditioner, shower door slides completely open during shower, spider webs & bugs behind door. Notified manager Heidi next morning. Heidi assured me that head of hospitality would take care of issues & Heidi says she would comp points. After room was cleaned, the spider web & bugs remained, as did the overflowing trash, and there was still no soap at the sink. The trash was emptied the next day & soap was placed at sink. A large roach was near the AC & remained there even after the room was cleaned. At check out, the spider web, bugs, & roach were still there. The night clerk was clueless, nice but clueless. Ice machine was broken on 4th floor. The maintenance guy had quit. All questions answered by night clerk was "I don't know". I have not received any points as promised by Heidi.
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酒店回复: Hello Sandra, thank you sincerely for taking the time to share your experience. Reading your comments, it’s clear we fell short in several areas — and I’m genuinely sorry. You deserved a stay that felt cared for and comfortable, not one where you had to chase solutions. 🧼 Your feedback about the cleanliness, maintenance, and communication has been brought to our leadership’s attention so it can be addressed properly. Please know your voice matters deeply to us, and we’ll be taking steps to ensure future guests experience the attentive hospitality we’re known for at Hampton Inn & Suites Bay City.Best Regards,Guest Experience Team
5.0分
家庭亲子
The room was very clean ,staff friendly and helpful....breakfast was ok but always running out of food and milk
5.0分
其他
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Love the customer service at the front desk, I had a problem with my room and the girl that worked the morning shift was so very helpful in making me comfortable.
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酒店回复: Hi Joyce, thank you for sharing both the challenge you faced and the kindness you experienced from our morning front desk associate. It means a great deal to know she was able to step in and help make you comfortable, even after a room concern. While it’s clear you appreciated her care, we also recognize that a perfect stay would have meant not having the issue to begin with. We’ll be looking into this so future guests start off with the same comfort you ended with.Best Regards,Guest Experience Team
5.0分
其他
I always enjoy my stay! The hotel is always clean, and that is what brings me back.
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酒店回复: Hey there! We’re so glad to hear you keep coming back because of our clean rooms – our team works hard to keep things spotless, so that means a lot to us. If there’s ever anything we can do to make your stays even better, just let us know. Thanks so much for sharing your feedback, and we can’t wait to see you again soon!Best Regards,Guest Experience Team
5.0分
其他
The room was clean and comfortable. The breakfast exceeded expectations.
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酒店回复: So pleased to hear the room offered both comfort and cleanliness, John, and that breakfast went above and beyond for you. We’re grateful you chose Hampton Inn & Suites Bay City and hope to welcome you again soon.Best Regards,Guest Experience Team
2.0分
其他
Awful customer service
Pool was not working
Asked for extended check out and they said was not available
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酒店回复: Federico, we’re truly sorry to hear your stay fell short, particularly around the service and amenities. When the pool is unavailable, it understandably takes away from the experience many guests look forward to. And we regret that a late checkout couldn’t be offered—while it’s sometimes limited by availability, we know how much it can help guests feel more relaxed. Thank you for bringing this to our attention—we’re reviewing it with the team to ensure better communication and flexibility where possible.Best Regards,Guest Experience Team
4.0分
家庭亲子
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There was a spot in the hall that looked like someone had thrown up and it wasn’t cleaned well. And the pool was green. And it sounded like people were street racing around 10:30 until about midnight.
Other than that the hotel was nice, breakfast was decent, and the staff was friendly.
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酒店回复: Devon, we're genuinely sorry for the state of the hallway and the pool during your visit—neither should have been overlooked. That’s not the standard we hold ourselves to, and we’ll be following up with our team so situations like this are addressed immediately and thoroughly. Regarding the noise, we always ask all guests to respect one another and keep noise at a reasonable level, especially during designated rest hours. If there is ever an issue, please know our staff is always available and happy to help in the moment. That said, we’re grateful you still found the staff friendly and enjoyed breakfast—it’s good to know some parts of your stay still felt right.Best Regards,Guest Experience Team
我不喜欢的一点是浴室的清洁度。淋浴间很脏，到处都是头发……早餐种类丰富，干净整洁……5/25/25
住宿的好地方。早餐不错。有些区域正在改造，比如游泳池。除此之外，一切都很好。位于市中心的酒店。
Room was clean and tidy my favorite part about my stay was the cat outside the hotel lab lobby!
I asked the receptionist about the cat and she told me his name is Max and that the hotel had paid to have him neutered so that they wouldn’t have a bunch of cats around the hotel. It was really nice hearing that the hotel cares about the cat so much.
1st Room: TV broken; 2nd Room: AC broken; 3rd Room: No soap to wash hands, no shower gel, no conditioner, shower door slides completely open during shower, spider webs & bugs behind door. Notified manager Heidi next morning. Heidi assured me that head of hospitality would take care of issues & Heidi says she would comp points. After room was cleaned, the spider web & bugs remained, as did the overflowing trash, and there was still no soap at the sink. The trash was emptied the next day & soap was placed at sink. A large roach was near the AC & remained there even after the room was cleaned. At check out, the spider web, bugs, & roach were still there. The night clerk was clueless, nice but clueless. Ice machine was broken on 4th floor. The maintenance guy had quit. All questions answered by night clerk was "I don't know". I have not received any points as promised by Heidi.
The room was very clean ,staff friendly and helpful....breakfast was ok but always running out of food and milk
Love the customer service at the front desk, I had a problem with my room and the girl that worked the morning shift was so very helpful in making me comfortable.
I always enjoy my stay! The hotel is always clean, and that is what brings me back.
The room was clean and comfortable. The breakfast exceeded expectations.
Awful customer service
Pool was not working
Asked for extended check out and they said was not available
There was a spot in the hall that looked like someone had thrown up and it wasn’t cleaned well. And the pool was green. And it sounded like people were street racing around 10:30 until about midnight.
Other than that the hotel was nice, breakfast was decent, and the staff was friendly.