酒店回复: Thank you so much for taking the time to share your wonderful review. We’re absolutely delighted to hear that you enjoyed your stay with us and that everything met—and hopefully exceeded—your expectations.Your kind words are truly appreciated by our entire team. It’s always rewarding to know our efforts to provide a comfortable and memorable experience are recognized by our guests.We hope to have the pleasure of welcoming you back again soon. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more special.Warm regards,
1.0分
家庭亲子
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Disgusting room. Never seen a room so dirty. Sink looked like it was rotting. Big stains on chairs we were covering them with plastic bags. Room smelled bad. Really disappointed.
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酒店回复: We’re very sorry to hear about your experience. The condition you described is unacceptable and does not reflect the standards we strive to maintain. We sincerely apologize for the cleanliness and odor issues you encountered, and we have addressed your comments with our housekeeping and maintenance teams to ensure this is corrected immediately.We truly regret that your stay was disappointing, and we appreciate you bringing this to our attention so we can improve.Best Wishes
3.0分
商务出差
Room was clean, staff was very friendly, and area was quiet. Hot water did not work multiple days though.
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酒店回复: Thank you for sharing your feedback. We’re happy to hear you enjoyed the cleanliness of your room, the friendliness of our staff, and the quiet surroundings. We sincerely apologize for the inconvenience caused by the hot water issue during your stay. Our team worked actively hard to resolve this in a time matter, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back for a much smoother experience in the future.
2.0分
其他
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Scary
My house cauht on fire and we spend 8 days at your hotel. I kept the "I'll catch you later on my door." Day seven house keeping entered my room. They moved the sign fron outside the door and put it inside. Most importantly, they touched my stuff. After day 4 we got new towells and bedding. So they invade our privacy. The scary part is, on the last day, my husband left the room at 9:40, and at 10:03 a gentleman walked in my room, I jumped up then he said "housekeeping", I said, somebody is in here, then closed my door and left. No, ilI am sorry, nothing just left. I called my husband and told him what happen. He said when he was leaving there was a man housekeeper 1-2 doors down. Again that sign, "catch you later" was back on my door. Very creepy, and suspicious. Please look at the camera. But I will not be coming back to that location.
3.0分
家庭亲子
The hotel needs to be renovated. The rooms felt very humid. Bathroom had mold around the base of the tub. I was disappointed in the quality of the hotel.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with humidity and mold in your room. Guest comfort and safety are very important to us, and we are addressing these concerns with our maintenance and housekeeping teams. We appreciate your input as it helps us improve, and we hope to have the opportunity to provide a better experience in the future.
4.0分
其他
Staff was friendly and courteous, willing to help with all our questions.
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that our team made a positive impression and was able to assist with all your questions. Providing friendly and helpful service is something we take great pride in.We hope to welcome you back again soon!
5.0分
其他
Wise array of excellent dining options, choices of food...minutes away.
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酒店回复: We’re delighted to hear you enjoyed the variety of excellent dining options nearby! Our location makes it easy for guests to explore and have great meals just minutes away. We hope you’ll join us again soon to enjoy both the area and your stay with us.
3.0分
商务出差
Parking sucks allowing contractors to park trailers, 18 wheeler cabs I had to park off property and walk to the hotel
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酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with parking during your stay. We understand how frustrating it can be when convenient parking isn’t available, especially when larger vehicles take up multiple spaces. Your comments have been shared with our management team so we can take a closer look at our parking policies and work toward a better solution for all guests. We truly appreciate you bringing this to our attention and hope you’ll give us another chance in the future.
3.0分
其他
It was ok but for the price that they charge the hotel doesn't have a ice machine and I didn't get the room that I payed for but it will due
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酒店回复: Thank you for sharing your feedback. I'm sorry to hear that your experience did not fully meet your expectations. We understand how frustrating it can be, particularly when it comes to getting the value you expect for the price paid.Your comments have been shared with our team so we can look into these concerns and make improvements where possible. We truly appreciate your honesty and hope you'll consider giving us another opportunity to provide a better stay in the future.Best Wishes,
3.0分
家庭亲子
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Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.
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酒店回复: Thank you for your honest feedback. I’m very sorry to hear about your disappointing experience, especially the issue you encountered with pests. That is absolutely not acceptable, and I assure you we take reports like this very seriously. We’ve already notified our pest control service to investigate and treat the area immediately.We also appreciate your comments about the overall condition of the property. While we’re glad, you found the location convenient.Your feedback is extremely valuable, and we truly regret that we didn’t deliver the quality experience you expected. We hope you’ll consider giving us another opportunity in the future to provide a stay that meets both your expectations and our standards.
中性的
Disgusting room. Never seen a room so dirty. Sink looked like it was rotting. Big stains on chairs we were covering them with plastic bags. Room smelled bad. Really disappointed.
Room was clean, staff was very friendly, and area was quiet. Hot water did not work multiple days though.
Scary
My house cauht on fire and we spend 8 days at your hotel. I kept the "I'll catch you later on my door." Day seven house keeping entered my room. They moved the sign fron outside the door and put it inside. Most importantly, they touched my stuff. After day 4 we got new towells and bedding. So they invade our privacy. The scary part is, on the last day, my husband left the room at 9:40, and at 10:03 a gentleman walked in my room, I jumped up then he said "housekeeping", I said, somebody is in here, then closed my door and left. No, ilI am sorry, nothing just left. I called my husband and told him what happen. He said when he was leaving there was a man housekeeper 1-2 doors down. Again that sign, "catch you later" was back on my door. Very creepy, and suspicious. Please look at the camera. But I will not be coming back to that location.
The hotel needs to be renovated. The rooms felt very humid. Bathroom had mold around the base of the tub. I was disappointed in the quality of the hotel.
Staff was friendly and courteous, willing to help with all our questions.
Wise array of excellent dining options, choices of food...minutes away.
Parking sucks allowing contractors to park trailers, 18 wheeler cabs I had to park off property and walk to the hotel
It was ok but for the price that they charge the hotel doesn't have a ice machine and I didn't get the room that I payed for but it will due
Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.