酒店回复: Thank you so much for taking the time to share your wonderful review. We’re absolutely delighted to hear that you enjoyed your stay with us and that everything met—and hopefully exceeded—your expectations.Your kind words are truly appreciated by our entire team. It’s always rewarding to know our efforts to provide a comfortable and memorable experience are recognized by our guests.We hope to have the pleasure of welcoming you back again soon. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more special.Warm regards,
4.0分
家庭亲子
展开
It’s always about the little things. And the coffee was GOOD! Room was clean, bed was a little soft for my tastes, but ok. But, did I mention the coffee was Good?
展开
酒店回复: Thank you for your lovely review!We’re so glad you enjoyed the little things — especially the coffee! ☕ It’s great to hear your room was clean and that you were comfortable overall. We appreciate your feedback on the bed and hope to welcome you back again soon for another great cup of coffee.
5.0分
其他
展开
On the night of aour arrival, the two people at the front desk, Elija and Leiana (?) were welcoming, helpful, and very easy to work with. They made us feel that they cared about us and our stay at Candlewood. Thanks to both of them!
展开
酒店回复: Thank you so much for sharing your kind words! We’re thrilled to hear that Elijah and Leiana made such a great impression and helped you feel welcomed upon arrival. We’ll be sure to share your appreciation with them—they’ll be delighted to know they made your stay special. We look forward to welcoming you back to Candlewood soon!
3.0分
其他
展开
The TV did not work at first. There was not a holder for the toilet paper. There was no telephone in the room. They hid a blow dryer in a drawer and the one in the wall did not work at all. The main response from the staff was “Oh, really?”
3.0分
其他
展开
The relationship with *******. I booked queen beds, Candlewood only has doubles bed. The sleeping arrangement was inadequate for the # of sleeper identified at reservation. Unhappy with Candlewood response to my complaint and Expedia's incorrect advertisement of rooms
3.0分
其他
展开
Floors were filthy. Appeared to be clean but had dirty black feet by the end of the evening. Chairs were filthy and broken. Bed were clean and comfortable. ADA shower worked well.
展开
酒店回复: Thank you for sharing your feedback.We’re glad to hear that you found the bed comfortable and the ADA shower worked well. However, we sincerely apologize for the cleanliness issues with the floors and chairs, as well as the condition of the furniture. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
4.0分
家庭亲子
展开
Great King bed, easy access, priced right. Management needs to QC room options more closely. Our full kitchen had no forks or coffee pot. Had coffee, 4 knives and one spoon. Management said items were stolen, and had not been replaced. No remedy offered.
3.0分
其他
展开
No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the areas you mentioned. The issues you described regarding cleanliness, maintenance, and equipment setup are not reflective of the standards we aim to uphold. Our team has been made aware and is taking immediate action to address these concerns.We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to provide a much-improved experience.Best Wishes
1.0分
其他
Reserved a specific room type in August. Arrive in Mid October... No room. Very very very bad.
展开
酒店回复: We sincerely apologize for the disappointment and inconvenience you experienced with your room reservation. We understand how frustrating it must have been to not receive the room type you reserved in advance. This is not the level of service we aim to provide, and we’ll be reviewing what went wrong to prevent this from happening again. Thank you for bringing this to our attention, and we hope you’ll allow us another opportunity to restore your confidence in us.
遥控器失灵了，卧室里的灯和电视都关了。浴室被水淹了，头顶上的灯和风扇都没了。
中性的
It’s always about the little things. And the coffee was GOOD! Room was clean, bed was a little soft for my tastes, but ok. But, did I mention the coffee was Good?
On the night of aour arrival, the two people at the front desk, Elija and Leiana (?) were welcoming, helpful, and very easy to work with. They made us feel that they cared about us and our stay at Candlewood. Thanks to both of them!
The TV did not work at first. There was not a holder for the toilet paper. There was no telephone in the room. They hid a blow dryer in a drawer and the one in the wall did not work at all. The main response from the staff was “Oh, really?”
The relationship with *******. I booked queen beds, Candlewood only has doubles bed. The sleeping arrangement was inadequate for the # of sleeper identified at reservation. Unhappy with Candlewood response to my complaint and Expedia's incorrect advertisement of rooms
Floors were filthy. Appeared to be clean but had dirty black feet by the end of the evening. Chairs were filthy and broken. Bed were clean and comfortable. ADA shower worked well.
Great King bed, easy access, priced right. Management needs to QC room options more closely. Our full kitchen had no forks or coffee pot. Had coffee, 4 knives and one spoon. Management said items were stolen, and had not been replaced. No remedy offered.
No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.
Reserved a specific room type in August. Arrive in Mid October... No room. Very very very bad.