酒店回复: Dear Dennis,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the pool and parking. We'll keep your comments in mind, and we hope to see you again should you be back in the area.
2.0分
其他
Elevators not working, place smelled musty, beds were horrible, pillows were horrible, breakfast not served. Overall worst holiday inn ive ever stayed at.
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酒店回复: Dear William,Thank you for bringing your concerns to our attention. Please accept our apologies that your stay did not meet your expectations. Rest assured, our housekeeping team will correct any odors, and your feedback will help us improve our guest experience. Although we can't change the past, we can do better going forward, and we hope you will consider giving us a second chance to deliver the seamless stay you deserve.
3.0分
其他
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Maintenance Maintenance Maintenance
This place needs Maintenance. Elevator was broken, so we had to use stairs. Then there is very luttle parking in front and none on one end of the building so most is at the other end and their door at that end had a broken key card reader so you couldn't come in there. The breakfast/lobby area had some kind of ceiling water damage all across the back of it so there was a wall of clear plastic hanging down. Hotel was reasonably clean but having to use the stairs caused me to notice they could have been better including either grime or buildup of some kind on the stainless steel door handles. I spent the extra $40 per night for 2 nights to stay here compared to the other option in Elgin only to find these issues. I never leave reviews on hotels but made an exception. The staff during our stay were fine. Just the maintenance issues.
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酒店回复: Dear Mark,We appreciate you taking the time to share your feedback regarding your recent stay. Our team thanks you for your kind words regarding their friendly and helpful service, and we are happy to hear your room was clean and comfortable. We regret that there was an issue with the elevator during your visit and for any inconvenience it caused you. With the record floods and rain in Texas, we are all working on avoiding permanent damage and your comments are very important to us, and we will use them to help us improve. Should you travel to the area again, we hope you choose to stay with us.
3.0分
其他
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Just okay
It was okay. The pool area was super dirty and the ac in the room was dripping water so there was a terrible smell, as the water was accumulating under the carpet as the water was dripping. Breakfast was okay, bread was hard as a rock.
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酒店回复: Thank you for being our guest and providing your feedback. We're disappointed that certain aspects of your stay fell short of your expectations and our standards. Rest assured, our team will work diligently to address your concerns so that future stays are improved. We hope to have a chance to change your perceptions.
3.0分
其他
Not good
Not great. Location was bleh, not much around. The shower floor was disgusting, definitely did not get in there. Very thin walls. No customer service.
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酒店回复: Dear Christopher,Thank you for your feedback. We’re sorry the experience didn’t reflect the high quality and comfort we strive to provide. Rest assured, your comments about the shower and overall service have been shared directly with our housekeeping and management teams so they can be addressed promptly. We’re also reviewing the soundproofing and guest support experience to identify areas for improvement. Your input is important, and we appreciate you taking the time to share it. We hope for the chance to welcome you back for a more comfortable and well-cared-for stay.
3.0分
其他
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Upon arrival deaf roach on floor in hall. Still there day of.departure. ice machine not working on 1st.floor. and the one elevator in building not working after our initial check in and we were located on 3rd floor....
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酒店回复: Dear Valerie,Thank you for taking a moment to share your thoughts with us. While we maintain a regularly scheduled pest control service, we take your feedback seriously and will investigate your comments further. We will also address any issues with the elevator as quickly as possible. Your feedback is appreciated, as it helps us improve the experience for all our guests, so thank you for your review. We hope you’ll consider staying with us again the next time you visit Elgin—we’d welcome the opportunity to provide you with a significantly improved and more enjoyable stay.
3.0分
其他
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Hotel is fine but check in is ridiculous
The hotel was fine however the check-in was horrible. When I arrived they said I needed to wait until 3 to check in, understandably if they didn’t have a room clean. I waited 3 hours and by that time there were 10 other people waiting to check in. Everyone was told they had to wait until 3. At 3:05 they started checking people in but the process was an hour long ordeal because they made everyone wait. The women at the front desk was not polite and everyone was pretty irritated with the way she was treating them
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酒店回复: Dear Steve,Thank you for taking a moment to share your feedback. We're sorry to hear about the concerns you experienced during check-in and with our service. Your comments have been shared with our team, and we will reinforce the importance of consistently delivering friendly and efficient service to every guest. Reviews like yours are invaluable in helping us improve, and we truly appreciate you bringing this to our attention. We hope you'll consider returning the next time you're in Elgin so we can have another opportunity to earn your trust and provide you with the experience you deserve.
1.0分
家庭亲子
The room was very humid and had a smell to it when we first got there. Then we discovered flies in our bathroom and bugs in the room.
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酒店回复: Dear Julia,Thank you for sharing your feedback with us. We regret that your visit was unsatisfactory and empathize with your frustrations. We understand how these issues impacted your stay and will take measures to address your concerns. Thank you again, and we hope you’ll consider returning next time you’re in the area.
3.0分
家庭亲子
Very nice young lady at front desk, the place could use a refresh
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酒店回复: Dear Ernesto,Thank you for staying with us, and for complimenting our team's friendly service. However, we apologize for any concerns, and we have noted your feedback for review by our leadership team. It was a pleasure having you as our guest, and we hope you will consider returning the next time you're in Elgin.
这是一次非常愉快的住宿。房间很舒适，早餐也很棒，服务非常好。
停车场太小了，游泳池里到处都是泥土和绿色的藻类。
Elevators not working, place smelled musty, beds were horrible, pillows were horrible, breakfast not served. Overall worst holiday inn ive ever stayed at.
Maintenance Maintenance Maintenance
This place needs Maintenance. Elevator was broken, so we had to use stairs. Then there is very luttle parking in front and none on one end of the building so most is at the other end and their door at that end had a broken key card reader so you couldn't come in there. The breakfast/lobby area had some kind of ceiling water damage all across the back of it so there was a wall of clear plastic hanging down. Hotel was reasonably clean but having to use the stairs caused me to notice they could have been better including either grime or buildup of some kind on the stainless steel door handles. I spent the extra $40 per night for 2 nights to stay here compared to the other option in Elgin only to find these issues. I never leave reviews on hotels but made an exception. The staff during our stay were fine. Just the maintenance issues.
Just okay
It was okay. The pool area was super dirty and the ac in the room was dripping water so there was a terrible smell, as the water was accumulating under the carpet as the water was dripping. Breakfast was okay, bread was hard as a rock.
Not good
Not great. Location was bleh, not much around. The shower floor was disgusting, definitely did not get in there. Very thin walls. No customer service.
Upon arrival deaf roach on floor in hall. Still there day of.departure. ice machine not working on 1st.floor. and the one elevator in building not working after our initial check in and we were located on 3rd floor....
Hotel is fine but check in is ridiculous
The hotel was fine however the check-in was horrible. When I arrived they said I needed to wait until 3 to check in, understandably if they didn’t have a room clean. I waited 3 hours and by that time there were 10 other people waiting to check in. Everyone was told they had to wait until 3. At 3:05 they started checking people in but the process was an hour long ordeal because they made everyone wait. The women at the front desk was not polite and everyone was pretty irritated with the way she was treating them
The room was very humid and had a smell to it when we first got there. Then we discovered flies in our bathroom and bugs in the room.
Very nice young lady at front desk, the place could use a refresh