The he room was very clean. Sheets crisp. Room amenities great. Enjoyed our stay. Staff was awesome and very accommodating.
酒店回复: Thank you for rating your stay.
5.0分
其他
The check in process was so smooth and organized, the room is great and the beds are comfy!
酒店回复: Thank you for rating your stay.
4.0分
其他
Great staff
The stay was good, but the last running the breakfast buffet was outstanding. She was very attentive and made sure everyone had what they needed.
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酒店回复: Thank you for mentioning our wonderful staff. We are glad you enjoyed your stay.
5.0分
家庭亲子
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The lady at the front desk was so kind and professional. I could not have asked for a better experience. If I could rate 10 stars I would. My grand baby spilled water and she was so polite. We offered to clean it and she was not irritated by what happened. I could not sense once iota of insincerity when she told us it was okay. Her name is Callie and I want to make sure she gets the recognition she deserves for outstanding customer service. The room was clean, smelled nice and was spacious. The pool area could use an upgrade but all in all, I highly recommend. Customer is by far the most important aspect of any service experience.
4.0分
其他
The indoor pool was cold and hot tub did not work
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酒店回复: Thank you for taking the time to rate your stay. I will have the heat on the pool turned up this week as we are preparing for colder weather. I have removed the hot tub as a listed amenity so that our guest know before arrival it is not an amenity offered. I apologize if you did not see that here under amenities.
3.0分
其他
We stay here alot. The restroom couldve been cleaner but other than that, everything was as expected
5.0分
其他
No issues with our stay, hotel was quiet and appeared to be clean. Parking lot was well lit.
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酒店回复: I am so glad you mentioned our well lit parking lot. Lighting and registering your car our one of our added safety features we recently updated in our renovations. Thank you for taking the time to rate your stay.
3.0分
其他
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Extra hold
My fiancé smokes outside and an extra hold was put on my room because he smelt like smoke after smoking outside. I wasn’t informed of this extra hold until I checked out and the room didn’t smell like smoke and not once did he smoke inside. Besides that our stay was good except for the tornado that tore thru the motel
Next door
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酒店回复: I am sorry you were not made aware of the authorization. After complaints from guest and staff of the smoke permeating the hallway, elevator and floor the authorization was made as a precaution. It did return back to the card. We have moved all smoking areas to avoid this happening in the future.
5.0分
家庭亲子
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We had a quick overnight stay here. The hotel was very clean and the lady at the front desk was super helpful and nice. We would certainly stay again if we ever find ourselves passing through the area again.
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酒店回复: We are so glad you enjoyed your stay with us. Our staff is here to provide a clean and comfortable stay with us. I am so happy you mentioned our clean property as it is our greatest pride. We hope to see you again soon.
5.0分
情侣出游
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Nice place to stay while visiting family in Ennis. Convenient location to several options for food that are within walking distance and close to downtown and easy access to the highway, The only issue I faced was that the ice machines were out of ice.
酒店回复: Thank you for taking the time to review your stay.
The he room was very clean. Sheets crisp. Room amenities great. Enjoyed our stay. Staff was awesome and very accommodating.
The check in process was so smooth and organized, the room is great and the beds are comfy!
Great staff
The stay was good, but the last running the breakfast buffet was outstanding. She was very attentive and made sure everyone had what they needed.
The lady at the front desk was so kind and professional. I could not have asked for a better experience. If I could rate 10 stars I would. My grand baby spilled water and she was so polite. We offered to clean it and she was not irritated by what happened. I could not sense once iota of insincerity when she told us it was okay. Her name is Callie and I want to make sure she gets the recognition she deserves for outstanding customer service. The room was clean, smelled nice and was spacious. The pool area could use an upgrade but all in all, I highly recommend. Customer is by far the most important aspect of any service experience.
The indoor pool was cold and hot tub did not work
We stay here alot. The restroom couldve been cleaner but other than that, everything was as expected
No issues with our stay, hotel was quiet and appeared to be clean. Parking lot was well lit.
Extra hold
My fiancé smokes outside and an extra hold was put on my room because he smelt like smoke after smoking outside. I wasn’t informed of this extra hold until I checked out and the room didn’t smell like smoke and not once did he smoke inside. Besides that our stay was good except for the tornado that tore thru the motel
Next door
We had a quick overnight stay here. The hotel was very clean and the lady at the front desk was super helpful and nice. We would certainly stay again if we ever find ourselves passing through the area again.
Nice place to stay while visiting family in Ennis. Convenient location to several options for food that are within walking distance and close to downtown and easy access to the highway, The only issue I faced was that the ice machines were out of ice.