The room was very nice, clean, and roomy. The breakfast was very good, and the staff were very friendly and helpful.
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酒店回复: Thank you so much for your kind review! We’re delighted to hear that you enjoyed your clean, spacious room, had a great breakfast, and felt well taken care of by our friendly team. Your kind words mean a lot to us, and we hope to welcome you back again soon!
5.0分
其他
Loved everything. The room was spacious and clean. The beds were comfortable and the bathroom was great. Very fresh and helpful staff!
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear you loved everything about your stay—from the spacious, clean room to the comfortable beds and great bathroom. Our team will be so pleased to know they made a fresh and helpful impression. We look forward to welcoming you back soon!
5.0分
其他
Amazing staff room is really clean very good atmosphere. Breakfast was amazing. Very nice pool and Jacuzzi.
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酒店回复: Thank you for your wonderful review! We’re thrilled you enjoyed our amazing staff, clean rooms, great atmosphere, and the pool and Jacuzzi. We’re also glad breakfast hit the spot! We look forward to welcoming you back for another great stay.
5.0分
其他
Typical Holiday Inn express experience
Everything was as expected, great quick service.
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酒店回复: Thank you for sharing your feedback! We’re so glad everything met your expectations and that you enjoyed our quick service. We look forward to welcoming you back again soon!
4.0分
家庭亲子
Always like staying here when we are in Heber. Pool is nice, rooms are clean, breakfast is great!
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酒店回复: Thank you for your kind words! We’re so glad you enjoy staying with us when you’re in Heber and that you appreciate our pool, clean rooms, and great breakfast. We look forward to welcoming you back on your next visit!
5.0分
其他
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We’ve recently stayed in a few hotels lately and this one by far was the best. The staff was very friendly, the rooms and hotel were very clean, and the breakfast was great. This chain has been the best and we will continue to come here
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酒店回复: Thank you so much for the wonderful review! We're honored to be your favorite among the hotels you've recently stayed at. It’s great to hear our friendly staff, clean rooms, and breakfast made such a positive impression. We truly appreciate your loyalty to our brand and look forward to welcoming you back again soon!
5.0分
其他
Nothing fancy but always consistent HIE
Nothing special just your classic HIE stay.
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酒店回复: Thank you for staying with us and for sharing your feedback. We’re glad to hear your experience met the reliable standards you can expect from a Holiday Inn Express. We’ll continue working hard to provide consistent, comfortable stays—and hope to welcome you back again soon!
5.0分
家庭亲子
Great location. Parking is pretty good. Room was clean. Bed was a bit firm for my taste. Lots of room. The pool area was fun. Breakfast was yummy!
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酒店回复: Thank you for your review! We're glad you enjoyed our great location, clean and spacious rooms, and had fun at the pool. It's also great to hear you liked the breakfast! We understand that mattress preferences can vary, and we appreciate your feedback on that. We hope to welcome you back again soon.
2.0分
商务出差
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No internet TV
The internet and TV were out most of the second day. The lock on the door kept deactivating and required a visit to the desk each time to get in.
When I asked for a partial refund for the second day when the internet and TV didn’t work I was told on refunds.
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酒店回复: Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay, especially with the internet, TV, and door lock.The internet and TV outage was due to a Comcast service disruption that affected the entire valley, and unfortunately, it was out of our control. We understand how frustrating that must have been and truly apologize for the inconvenience.We're also sorry to hear about the recurring issue with your door lock — that’s certainly not the experience we aim to provide, and we’ll be looking into it further to prevent this from happening again.Regarding the refund request, we regret that we were unable to offer compensation at the time. However, your concerns have been noted, and we’ll be reviewing our communication and procedures to improve future guest experiences.Thank you again for bringing these matters to our attention.
5.0分
其他
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The desk lady was friendly and helpful, check in was quick and efficient. The lobby was decorated for Father's Day which was cute and homey. My room was spacious, the bed was comfortable and it was really quiet. I would stay here again.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay — from the friendly service at check-in to the cozy Father's Day decorations and quiet, comfortable room. It's great to know you felt at home with us. We truly appreciate your feedback and would love to welcome you back anytime!
The room was very nice, clean, and roomy. The breakfast was very good, and the staff were very friendly and helpful.
Loved everything. The room was spacious and clean. The beds were comfortable and the bathroom was great. Very fresh and helpful staff!
Amazing staff room is really clean very good atmosphere. Breakfast was amazing. Very nice pool and Jacuzzi.
Typical Holiday Inn express experience
Everything was as expected, great quick service.
Always like staying here when we are in Heber. Pool is nice, rooms are clean, breakfast is great!
We’ve recently stayed in a few hotels lately and this one by far was the best. The staff was very friendly, the rooms and hotel were very clean, and the breakfast was great. This chain has been the best and we will continue to come here
Nothing fancy but always consistent HIE
Nothing special just your classic HIE stay.
Great location. Parking is pretty good. Room was clean. Bed was a bit firm for my taste. Lots of room. The pool area was fun. Breakfast was yummy!
No internet TV
The internet and TV were out most of the second day. The lock on the door kept deactivating and required a visit to the desk each time to get in.
When I asked for a partial refund for the second day when the internet and TV didn’t work I was told on refunds.
The desk lady was friendly and helpful, check in was quick and efficient. The lobby was decorated for Father's Day which was cute and homey. My room was spacious, the bed was comfortable and it was really quiet. I would stay here again.