Beds are beat up (broken leg, run down mattress & pillows).
Maintenance seem to be challenging for this property.
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酒店回复: Thank you for your feedback. We are sorry that some of the features in the room did not meet your expectations. We will definitely use your feedback to improve the areas that are mentioned. We hope to welcome you back on your next visit. Thank you,
1.0分
其他
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This hotel has been our go to hotel for the majority of our Salt Lake trips. With that being said, we will never stay at this hotel again. It started out with them having television issues that took out all stations so if you wanted to watch TV, you had to log into your own streaming. Second night elevators went out so you had to use the stairs if you were above the first floor. This one was not as big of an issue because I know things happen. We've always slept well at this hotel but the room we were given had paper, thin mattresses, and I think that the floor would've had more cushioning to sleep on. The main reason we will never stay here again is because on our last night in we waited at the front desk so we could ask for more toilet paper and nobody ever came up to the desk. I decided I would just ring down in the morning and get a roll since we had enough to hopefully last us through the night. When I rang down at 7 AM, I was informed that housekeeping would not be in until 8:30 or 9 o'clock. When I asked if somebody else could run us up a roll of toilet paper she sighed and said she guessed she could put a sign out at the desk. I had my child in the bathroom waiting for toilet paper and it took over 20 minutes to bring up a roll of toilet paper. As we left out at 8 AM, we witnessed one housekeeping, knocking on a door and another one rolling by us after being told that no housekeeping would be in until later. I will not be staying at another Hampton Inn in the future.
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酒店回复: Thank you for your feedback. We are sorry that you did not meet our expectations. We will use your feedback to improve the areas that we have failed on and overlook on our part. We hope you can give us a chance to make it right on behalf of our staff. Please reach out to the hotel on your next trip and we will definitely change this experience and make it a better one on your next stay. As always, we appreciate your business. Warm Regards -General Manager
2.0分
其他
You had listed it as a double room and when I got there it was just a single room. So I had to pay for another room.
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酒店回复: Hello Aaron, thank you for your feedback. I do see online that the room you reserved was a 1 king bed accessible. It is also listed as a one king bed accessible. There may have been a miscommunication here with how you reserved your room. We would love to make it right for you by simply contacting our front desk to make these accommodations for your next stay. As always, we appreciate your business, and we look forward to welcome you again. Thank you,
5.0分
家庭亲子
It was a great stay, no complaints & the front desk guy was very nice & helpful! We felt safe, & taken care of for the week we were there! Thank you!
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酒店回复: Thank you for your feedback. We are glad to hear that you enjoyed your stay at the Hampton Inn & Suites West Jordan. Our team is passionate by putting people serving people into action and it's guest like you that motivates our team to do better. We look forward to welcome you again on your next stay.
5.0分
其他
It was awesome and the staff members were very nice and helpful. I enjoyed my time there. Breakfast was amazing.
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酒店回复: Thank you for leaving such positive feedback, we truly appreciate you as a valued guest. We are glad to hear you enjoyed the hot breakfast as well as your time here and hope to welcome you back soon!
5.0分
家庭亲子
Great amenities, very friendly staff. Breakfast selectiin very good and the location is easy access to 215
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酒店回复: Thank you for your feedback. We see that you enjoyed the breakfast selection. Our team is very passionate about making things right for our customers, and it is guests like you that motivates us to do better, We hope to welcome you back on your next visit. Thank you,
5.0分
其他
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We've stayed here several times in the past 2 years. We keep going back because of the friendly staff, and the clean and comfortable rooms, but also the fact that it is so convenient to so much shopping and dinning.
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酒店回复: Dear Vera, Thank you not only for your positive feedback, but also your business. We do appreciate you as a valued guest and hope to welcome you back soon here at the Hampton Inn and Suites West Jordan!
5.0分
商务出差
The experience was absolutely fantastic, they have a text message system where if you need something, they answer you within minutes.
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酒店回复: Thank you for the feedback, we do our best to communicate with all our guests in order to provide a positive experience.
3.0分
其他
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Staff where great, room clean, bathroom shower fixtures in need of attention, heating and cooling unit in need of attention. The hotel pictures show a Hot tube in the pool area, there is absolutely NO hot tub on the hotel property. The Pool was not heated very cold for kids and not enjoyable at all
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酒店回复: Thank you for your feedback, we do appreciate it and try our best to accommodate all our guests. We apologize for any inconvenience this may have caused you during your stay and will take the appropriate action to ensure this issue is resolved as soon as possible.
5.0分
其他
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Clean room, nice lobby, staff was friendly. Parking was safe. Convenient location. A little loud due to nearby traffic, but not more than what you'd expect for the location. Free hot breakfast bar with some basic options available. Overall we would stay again.
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酒店回复: Dear Tearsa,It was a pleasure to read your fantastic review of the Hampton Inn & Suites Salt Lake City-West Jordan. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Salt Lake City.Tauveve Taufi - General Manager
Beds are beat up (broken leg, run down mattress & pillows).
Maintenance seem to be challenging for this property.
This hotel has been our go to hotel for the majority of our Salt Lake trips. With that being said, we will never stay at this hotel again. It started out with them having television issues that took out all stations so if you wanted to watch TV, you had to log into your own streaming. Second night elevators went out so you had to use the stairs if you were above the first floor. This one was not as big of an issue because I know things happen. We've always slept well at this hotel but the room we were given had paper, thin mattresses, and I think that the floor would've had more cushioning to sleep on. The main reason we will never stay here again is because on our last night in we waited at the front desk so we could ask for more toilet paper and nobody ever came up to the desk. I decided I would just ring down in the morning and get a roll since we had enough to hopefully last us through the night. When I rang down at 7 AM, I was informed that housekeeping would not be in until 8:30 or 9 o'clock. When I asked if somebody else could run us up a roll of toilet paper she sighed and said she guessed she could put a sign out at the desk. I had my child in the bathroom waiting for toilet paper and it took over 20 minutes to bring up a roll of toilet paper. As we left out at 8 AM, we witnessed one housekeeping, knocking on a door and another one rolling by us after being told that no housekeeping would be in until later. I will not be staying at another Hampton Inn in the future.
You had listed it as a double room and when I got there it was just a single room. So I had to pay for another room.
It was a great stay, no complaints & the front desk guy was very nice & helpful! We felt safe, & taken care of for the week we were there! Thank you!
It was awesome and the staff members were very nice and helpful. I enjoyed my time there. Breakfast was amazing.
Great amenities, very friendly staff. Breakfast selectiin very good and the location is easy access to 215
We've stayed here several times in the past 2 years. We keep going back because of the friendly staff, and the clean and comfortable rooms, but also the fact that it is so convenient to so much shopping and dinning.
The experience was absolutely fantastic, they have a text message system where if you need something, they answer you within minutes.
Staff where great, room clean, bathroom shower fixtures in need of attention, heating and cooling unit in need of attention. The hotel pictures show a Hot tube in the pool area, there is absolutely NO hot tub on the hotel property. The Pool was not heated very cold for kids and not enjoyable at all
Clean room, nice lobby, staff was friendly. Parking was safe. Convenient location. A little loud due to nearby traffic, but not more than what you'd expect for the location. Free hot breakfast bar with some basic options available. Overall we would stay again.