I was not able to check in because the hotel had some type of problem. Had to reserve stay at different hotel.
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酒店回复: We’re truly sorry to hear that you remain disappointed despite our efforts to resolve the issue. As mentioned, the elevator was unexpectedly out of service during your visit, and we fully refunded your stay since you were unable to check in.We always strive to provide the best service possible, and we regret that this unforeseen situation affected your experience. We hope you’ll consider giving us another opportunity in the future under better circumstances.
1.0分
家庭亲子
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This a very dirty hotel that needs a major remodel. Everything in there felt dirty. Our room smelled like body odor, mold on curtains, missing caulk in shower. Just felt gross. Breakfast was not edible.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and comfort are our top priorities, and we’re truly sorry that we fell short of those expectations.We have shared your comments with our housekeeping and maintenance teams to address the issues you mentioned, including the room odor, bathroom condition, and overall cleanliness. We are also reviewing our breakfast service to ensure it meets our quality standards.Your feedback is very important to us, and we appreciate you bringing these concerns to our attention so we can make the necessary improvements.
2.0分
其他
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Room had mold in bathroom, coffee pot didn’t work.A/C took 8 hours to cool room. It never got cool enough. Staff was rude and argumentative when told about issues.
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酒店回复: We sincerely apologize for the issues you experienced during your stay. The comfort and satisfaction of our guests are very important to us, and we’re truly sorry to hear about the condition of the bathroom, A/C, and coffee maker, as well as the service you received from our staff. Please know that we are addressing these concerns with our maintenance and front desk teams to ensure they are corrected immediately.We appreciate your feedback as it helps us improve, and we hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
2.0分
商务出差
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honestly this hotel is kind of a dump... It looks ok from the outside but inside its not great. the bathroom was dirty there was hair on the wall in the bathroom the floor was dirty. The bed is pretty big and comfortable..... but the craziest part is I came back from my event tonight and tried to watch TV, there were no batteries in the remote and the power supply was missing. The girl from the hotel took forever trying to get it to work and it never worked so basically I have no TV available in my room.... this place is kinda terrible.
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酒店回复: I had fix the tv . Still I am getting this replies . I had asked for change of room .then you had oppose to that . Thank you and sorry
1.0分
其他
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Hot and loud
The air conditioner in the room did not work. We checked in unloaded turned on ac, we went to dinner and walked around the mall. When we got back the room had not cooled off. I went down to the lobby to see about the ac it was just before 11pm but no one was in the office so i stepped outside for a smoke. Tried to go back in about 1110 but the door would not open. Then i see a sign on the side window half falling off that says door locks at 11. I tried my key card on what looked like a sensor but it did not work. Then tried the phone on the wall which no one ever answered. I had to call my family to come down and let me in. With no one at the desk i had to go upstairs to a hot room. To top it off we had to listen to what sounded like stomping, running from one end of the room to the other and jumping off the bed and landing on the floor until 2 or 3 am. When i checked out i tried to tell the desk person the the ac did not work in 209 all i got was oh ok. After a frustrating night i was ready to go. Then i was told by my daughters that a hous keeping person took some pictures of our room when we were making trips to load up the car. Not sure what that was about but we were already on our way
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酒店回复: Thank you for sharing the details of your experience. I’m truly sorry for the many inconveniences you and your family encountered—from the non-functioning air conditioner and late-night access issues to the excessive noise and the concerning situation with housekeeping. This is far from the standard we expect and I completely understand your frustration.I’ve already requested a full inspection of the A/C in room 209 and reviewed our evening staffing and door-lock procedures to ensure guests can always reach someone for assistance after hours. I will also be speaking with our housekeeping team about proper protocol so that no one feels uncomfortable or observed without reason.Your comfort and peace of mind are our top priorities, and I regret that we did not meet them during your visit.
1.0分
朋友出游
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The property outside looks like it has been remodeled but inside has not. The hallway floor felt unsafe underfoot and had large red stains. The first room we got had not been cleaned and the second room smelled musty and like old cigarettes.
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酒店回复: Sorry for the inconvenience. We are in the of renovation thats why you saw the differences.
5.0分
其他
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The staff here was amazing. The pillows were super comfortable the room was clean. The sheets were also comfortable and very clean obviously maintained well. The staff was very accommodating. Given a very impromptu Needed say this was a great spot.
酒店回复: Thank you
1.0分
其他
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DO NOT STAY HERE IF YOU WANT CLEAN
At check in staff was not friendly. Room was dirty. Bathroom floor you’ll want shower shoes, there were stains on bedding, trash under side tables, walls and curtains were dirty and stained, there were pills on side of bed. Absolutely not a place I would ever recommend. Mattress on pull out couch was disgusting.
2.0分
其他
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Do not recommend
Room was not clean up on check-in. Hair in shower. Food left in fridge. Tabletop was a mess like something had been spilled and not cleaned up. Mattresses did not sit on frame, so they kept moving.
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酒店回复: I want to extend my sincere apologies for the disappointing condition of your room upon check-in. What you experienced—from the hair in the shower, leftover food in the fridge, and uncleaned tabletop, to the mattress issues—is completely unacceptable and far below the standards we hold ourselves to.Cleanliness and comfort are two of the most important parts of any hotel stay, and it’s clear we let you down on both. I’m genuinely sorry for the inconvenience and discomfort this caused you.I’ve spoken with our housekeeping and maintenance teams to ensure this is addressed immediately and does not happen again. Your feedback has prompted a full review of our room inspection process.As a gesture of goodwill and to express our regret, I’d like to [offer you a refund / a discount / a complimentary night on your next visit—customize as you wish]. Please feel free to reach out to me directly if there's anything more we can do to make this right.
这家酒店地理位置很好，但评分这么高真是令人难过。它顶多算一星级酒店。我们一进房间就闻到一股**味，后来还发现了蟑螂。前台很好心地给我们换了房间，但新房间的**味更浓了，而且暖气和遥控器都坏了。这是我有史以来最糟糕的酒店体验，我不会再来了。酒店根本没有提供任何赔偿，我对选择酒店这个品牌非常失望。
I was not able to check in because the hotel had some type of problem. Had to reserve stay at different hotel.
This a very dirty hotel that needs a major remodel. Everything in there felt dirty. Our room smelled like body odor, mold on curtains, missing caulk in shower. Just felt gross. Breakfast was not edible.
Room had mold in bathroom, coffee pot didn’t work.A/C took 8 hours to cool room. It never got cool enough. Staff was rude and argumentative when told about issues.
honestly this hotel is kind of a dump... It looks ok from the outside but inside its not great. the bathroom was dirty there was hair on the wall in the bathroom the floor was dirty. The bed is pretty big and comfortable..... but the craziest part is I came back from my event tonight and tried to watch TV, there were no batteries in the remote and the power supply was missing. The girl from the hotel took forever trying to get it to work and it never worked so basically I have no TV available in my room.... this place is kinda terrible.
Hot and loud
The air conditioner in the room did not work. We checked in unloaded turned on ac, we went to dinner and walked around the mall. When we got back the room had not cooled off. I went down to the lobby to see about the ac it was just before 11pm but no one was in the office so i stepped outside for a smoke. Tried to go back in about 1110 but the door would not open. Then i see a sign on the side window half falling off that says door locks at 11. I tried my key card on what looked like a sensor but it did not work. Then tried the phone on the wall which no one ever answered. I had to call my family to come down and let me in. With no one at the desk i had to go upstairs to a hot room. To top it off we had to listen to what sounded like stomping, running from one end of the room to the other and jumping off the bed and landing on the floor until 2 or 3 am. When i checked out i tried to tell the desk person the the ac did not work in 209 all i got was oh ok. After a frustrating night i was ready to go. Then i was told by my daughters that a hous keeping person took some pictures of our room when we were making trips to load up the car. Not sure what that was about but we were already on our way
The property outside looks like it has been remodeled but inside has not. The hallway floor felt unsafe underfoot and had large red stains. The first room we got had not been cleaned and the second room smelled musty and like old cigarettes.
The staff here was amazing. The pillows were super comfortable the room was clean. The sheets were also comfortable and very clean obviously maintained well. The staff was very accommodating. Given a very impromptu Needed say this was a great spot.
DO NOT STAY HERE IF YOU WANT CLEAN
At check in staff was not friendly. Room was dirty. Bathroom floor you’ll want shower shoes, there were stains on bedding, trash under side tables, walls and curtains were dirty and stained, there were pills on side of bed. Absolutely not a place I would ever recommend. Mattress on pull out couch was disgusting.
Do not recommend
Room was not clean up on check-in. Hair in shower. Food left in fridge. Tabletop was a mess like something had been spilled and not cleaned up. Mattresses did not sit on frame, so they kept moving.