honestly this hotel is kind of a dump... It looks ok from the outside but inside its not great. the bathroom was dirty there was hair on the wall in the bathroom the floor was dirty. The bed is pretty big and comfortable..... but the craziest part is I came back from my event tonight and tried to watch TV, there were no batteries in the remote and the power supply was missing. The girl from the hotel took forever trying to get it to work and it never worked so basically I have no TV available in my room.... this place is kinda terrible.
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酒店回复: I had fix the tv . Still I am getting this replies . I had asked for change of room .then you had oppose to that . Thank you and sorry
1.0分
其他
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Hot and loud
The air conditioner in the room did not work. We checked in unloaded turned on ac, we went to dinner and walked around the mall. When we got back the room had not cooled off. I went down to the lobby to see about the ac it was just before 11pm but no one was in the office so i stepped outside for a smoke. Tried to go back in about 1110 but the door would not open. Then i see a sign on the side window half falling off that says door locks at 11. I tried my key card on what looked like a sensor but it did not work. Then tried the phone on the wall which no one ever answered. I had to call my family to come down and let me in. With no one at the desk i had to go upstairs to a hot room. To top it off we had to listen to what sounded like stomping, running from one end of the room to the other and jumping off the bed and landing on the floor until 2 or 3 am. When i checked out i tried to tell the desk person the the ac did not work in 209 all i got was oh ok. After a frustrating night i was ready to go. Then i was told by my daughters that a hous keeping person took some pictures of our room when we were making trips to load up the car. Not sure what that was about but we were already on our way
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酒店回复: Thank you for sharing the details of your experience. I’m truly sorry for the many inconveniences you and your family encountered—from the non-functioning air conditioner and late-night access issues to the excessive noise and the concerning situation with housekeeping. This is far from the standard we expect and I completely understand your frustration.I’ve already requested a full inspection of the A/C in room 209 and reviewed our evening staffing and door-lock procedures to ensure guests can always reach someone for assistance after hours. I will also be speaking with our housekeeping team about proper protocol so that no one feels uncomfortable or observed without reason.Your comfort and peace of mind are our top priorities, and I regret that we did not meet them during your visit.
1.0分
朋友出游
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The property outside looks like it has been remodeled but inside has not. The hallway floor felt unsafe underfoot and had large red stains. The first room we got had not been cleaned and the second room smelled musty and like old cigarettes.
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酒店回复: Sorry for the inconvenience. We are in the of renovation thats why you saw the differences.
5.0分
其他
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The staff here was amazing. The pillows were super comfortable the room was clean. The sheets were also comfortable and very clean obviously maintained well. The staff was very accommodating. Given a very impromptu Needed say this was a great spot.
酒店回复: Thank you
1.0分
其他
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DO NOT STAY HERE IF YOU WANT CLEAN
At check in staff was not friendly. Room was dirty. Bathroom floor you’ll want shower shoes, there were stains on bedding, trash under side tables, walls and curtains were dirty and stained, there were pills on side of bed. Absolutely not a place I would ever recommend. Mattress on pull out couch was disgusting.
2.0分
其他
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Do not recommend
Room was not clean up on check-in. Hair in shower. Food left in fridge. Tabletop was a mess like something had been spilled and not cleaned up. Mattresses did not sit on frame, so they kept moving.
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酒店回复: I want to extend my sincere apologies for the disappointing condition of your room upon check-in. What you experienced—from the hair in the shower, leftover food in the fridge, and uncleaned tabletop, to the mattress issues—is completely unacceptable and far below the standards we hold ourselves to.Cleanliness and comfort are two of the most important parts of any hotel stay, and it’s clear we let you down on both. I’m genuinely sorry for the inconvenience and discomfort this caused you.I’ve spoken with our housekeeping and maintenance teams to ensure this is addressed immediately and does not happen again. Your feedback has prompted a full review of our room inspection process.As a gesture of goodwill and to express our regret, I’d like to [offer you a refund / a discount / a complimentary night on your next visit—customize as you wish]. Please feel free to reach out to me directly if there's anything more we can do to make this right.
3.0分
其他
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Comfort Inn
No shampoo or conditioner in bathroom. Bathtub was dirty and extremely slippery. Very little toilet paper, only one used roll that was almost out. Door to enter hotel lobby wouldn't open when i tried coming back inside.
2.0分
商务出差
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The bed was adequate. There was black hair in the bathtub and stuck to the shower curtain. No soap in bathroom just several bottles of shampoo. The hallway carpet and stairwells were filthy and littered with trash. The elevator was broken. Sticky handrails in stairwells. Back door at bottom of stairwell was propped open with a rock so poor security. Would not recommend this hotel.
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酒店回复: Thank you for taking the time to share your experience with us—though I’m truly sorry and disappointed to hear about the conditions you encountered during your stay.From cleanliness concerns in your room—such as hair in the bathtub and on the shower curtain, missing soap, and general lack of attention to detail—to the poor condition of common areas, it’s clear we fell far short of what you had every right to expect. The state of the hallways, stairwells, and elevator, along with sticky surfaces and a security issue involving the back door, is not only unacceptable—it’s inexcusable.I want to personally apologize for this experience. This is not the standard we hold ourselves to, and I take full responsibility for the condition of our property and your dissatisfaction. Your safety, comfort, and peace of mind are our top priorities, and we clearly did not meet those expectations.I have already met with our housekeeping, facilities, and security teams to review your feedback in detail and take immediate corrective steps. Additionally, I am reviewing our inspection protocols to ensure these issues are not overlooked again.While I understand that nothing can undo your experience, I would like the opportunity to make things right. If you are open to it, I’d be glad to offer a refund or credit toward a future stay—though I understand if you may not wish to return. Either way, your feedback will help us improve, and I appreciate you bringing it to my attention.
3.0分
朋友出游
The hotel is in need of an update, grout on bathroom floor is broken and the carpet wasn’t the cleanest but overall for one nights stay not terrible
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. I'm glad to hear your overall experience was acceptable for your one-night stay, though I truly regret that the condition of the carpet and bathroom grout did not meet expectations.We know our property is in need of some updates, and I appreciate your honesty—it helps guide our ongoing improvements. Cleanliness and upkeep remain top priorities, and I’ve shared your comments with our maintenance and housekeeping teams so we can address the areas you mentioned more thoroughly.Thank you again for your understanding and constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
这家酒店地理位置很好，但评分这么高真是令人难过。它顶多算一星级酒店。我们一进房间就闻到一股**味，后来还发现了蟑螂。前台很好心地给我们换了房间，但新房间的**味更浓了，而且暖气和遥控器都坏了。这是我有史以来最糟糕的酒店体验，我不会再来了。酒店根本没有提供任何赔偿，我对选择酒店这个品牌非常失望。
honestly this hotel is kind of a dump... It looks ok from the outside but inside its not great. the bathroom was dirty there was hair on the wall in the bathroom the floor was dirty. The bed is pretty big and comfortable..... but the craziest part is I came back from my event tonight and tried to watch TV, there were no batteries in the remote and the power supply was missing. The girl from the hotel took forever trying to get it to work and it never worked so basically I have no TV available in my room.... this place is kinda terrible.
Hot and loud
The air conditioner in the room did not work. We checked in unloaded turned on ac, we went to dinner and walked around the mall. When we got back the room had not cooled off. I went down to the lobby to see about the ac it was just before 11pm but no one was in the office so i stepped outside for a smoke. Tried to go back in about 1110 but the door would not open. Then i see a sign on the side window half falling off that says door locks at 11. I tried my key card on what looked like a sensor but it did not work. Then tried the phone on the wall which no one ever answered. I had to call my family to come down and let me in. With no one at the desk i had to go upstairs to a hot room. To top it off we had to listen to what sounded like stomping, running from one end of the room to the other and jumping off the bed and landing on the floor until 2 or 3 am. When i checked out i tried to tell the desk person the the ac did not work in 209 all i got was oh ok. After a frustrating night i was ready to go. Then i was told by my daughters that a hous keeping person took some pictures of our room when we were making trips to load up the car. Not sure what that was about but we were already on our way
The property outside looks like it has been remodeled but inside has not. The hallway floor felt unsafe underfoot and had large red stains. The first room we got had not been cleaned and the second room smelled musty and like old cigarettes.
The staff here was amazing. The pillows were super comfortable the room was clean. The sheets were also comfortable and very clean obviously maintained well. The staff was very accommodating. Given a very impromptu Needed say this was a great spot.
DO NOT STAY HERE IF YOU WANT CLEAN
At check in staff was not friendly. Room was dirty. Bathroom floor you’ll want shower shoes, there were stains on bedding, trash under side tables, walls and curtains were dirty and stained, there were pills on side of bed. Absolutely not a place I would ever recommend. Mattress on pull out couch was disgusting.
Do not recommend
Room was not clean up on check-in. Hair in shower. Food left in fridge. Tabletop was a mess like something had been spilled and not cleaned up. Mattresses did not sit on frame, so they kept moving.
Comfort Inn
No shampoo or conditioner in bathroom. Bathtub was dirty and extremely slippery. Very little toilet paper, only one used roll that was almost out. Door to enter hotel lobby wouldn't open when i tried coming back inside.
The bed was adequate. There was black hair in the bathtub and stuck to the shower curtain. No soap in bathroom just several bottles of shampoo. The hallway carpet and stairwells were filthy and littered with trash. The elevator was broken. Sticky handrails in stairwells. Back door at bottom of stairwell was propped open with a rock so poor security. Would not recommend this hotel.
The hotel is in need of an update, grout on bathroom floor is broken and the carpet wasn’t the cleanest but overall for one nights stay not terrible