酒店回复: Thanks for taking the time to complete this survey, and we're pleased to learn that you enjoyed your stay. We will address this particular issue in relation to the coffee with our staff in order to figure out what happened exactly. We do want to offer our sincere apologies for any inconvenience/confusion. We hope to see you again in the future. Have a wonderful holiday season.
酒店回复: Korie,Thank you for your feedback regarding your stay. As a hotel, we're disappointed to hear that your stay didn't meet your expectations and for that we sincerely apologize. As a team, we pride ourselves on our guests having a comfortable experience and it sounds like we missed the mark.Employees complaining about specific things in front of guests, regardless of the situation, is not acceptable and we will be sure to address those instances.We hope you will consider staying with us again in the future and allow us another opportunity.
酒店回复: On behalf of the entire hotel team, I want to thank you for choosing to stay with us and for taking the time to complete this survey. We're pleased to learn that you enjoyed your stay, and we hope to welcome you again soon.
4.0分
其他
The hotel property was just ok. Other Fairfield’s we have stayed in were newer condition.
3.0分
其他
展开
Great location, comfortable beds.
The beds and the down comforter were very very comfortable. We had asked for housekeeping to come and do our room every other day, but they never came until the very last afternoon we were there, and we were in the room. So that never worked. They couldn’t have come earlier in the day?Also, they ran out of many breakfast items by 9 o’clock in the morning, including syrup, croissants, and other things. How do you run out of breakfast items?! Very disappointing.
5.0分
情侣出游
展开
Another great stay at Fairfield! Clean room, large bathroom, and we were able to use the laundry facilities which were quick and easy. Walked to dinner. Convenient and quick!
酒店的维护和卫生问题
房间很小。浴室除了马桶太小，使用起来非常不方便之外，其他一切都很好。我要求换房，但被告知酒店已满。这可以理解。
但是，办理入住时并没有告诉我房间只有在客人要求后才会打扫。我们住了5晚。每次提出要求后，房间才被打扫。在我入住期间，男卫生间的用品和清洁都无人问津。
此外，早餐桌上每天都摆放着明显腐烂的苹果。
不错，但是很吵
非常吵。凌晨一点多，我房间隔壁就传来砰砰的关门声、孩子们的喧闹声，还有狗叫声。
一切都有积极的一面，但我唯一担心的是，为什么晚班员工布鲁克拒绝在那个时间喝咖啡，当我在晚上 6 点左右要求喝咖啡时，当我转身时，有一对夫妇正在餐厅喝咖啡。我刚到，从我站着的前台没有看到。我只是想知道她为什么这样做，仅此而已。其余的住宿都很棒，有自疫情以来最好的早餐。非常感谢。
我选择费尔菲尔德是因为我认为它比其他酒店更好 我的期望肯定太高了 房间打扫得不太干净 有 2 个大人和 2 个小孩。一张床没有床单，只有 2 条浴巾、1 条手巾，没有洗澡巾 我听到早餐工作人员抱怨缺少产品 就像我说的，也许我的期望太高了
我们在那里住了 3 晚。我们要求客房服务，但房间从未打扫过。有一次我被告知他们没有干净的毛巾了 🤔
他们给我们安排的第一个房间很脏，他们给我们安排了隔壁的房间，那个房间也很脏。我们告诉前台的女孩，她说她与客房服务无关，他们当天已经走了。
早上，我们与前台后面的 Isaak 交谈，要求与经理通话，他说她不在，他会给她发短信，让她给我们打电话，我们确实在后台看到了一个人，谁知道呢。无论如何，我们没有听到任何消息。Isaak 非常有同情心和礼貌。他说有一个新的客房服务人员，他会找出是谁打扫了房间。无论如何，我们住在第二个房间里，尽管很乱，因为我们不想再换了。
更糟糕的是，早餐时我吃了一个包装好的奶酪丹麦卷，当我打开它时，上面有霉菌。
床很小
The hotel property was just ok. Other Fairfield’s we have stayed in were newer condition.
Great location, comfortable beds.
The beds and the down comforter were very very comfortable. We had asked for housekeeping to come and do our room every other day, but they never came until the very last afternoon we were there, and we were in the room. So that never worked. They couldn’t have come earlier in the day?Also, they ran out of many breakfast items by 9 o’clock in the morning, including syrup, croissants, and other things. How do you run out of breakfast items?! Very disappointing.
Another great stay at Fairfield! Clean room, large bathroom, and we were able to use the laundry facilities which were quick and easy. Walked to dinner. Convenient and quick!