酒店回复: We’re truly sorry to hear about your experience. Please note that we made multiple attempts to contact you during your stay and following your checkout to resolve the matter, including the concerns about the A/C. Despite this, we processed a 50% courtesy refund as a gesture of goodwill.We’re disappointed that a review was left on multiple platforms before giving us a fair opportunity to fully resolve the issue. Our team always aims to respond promptly and respectfully, and we regret that you feel otherwise.We appreciate your feedback and are continuing to improve based on all guest input.
4.0分
其他
原文
翻译提供方：Google
很棒
地理位置优越。健身房很棒。舒适，而且很喜欢设施齐全的厨房。如果我再来附近，还会住这里。
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酒店回复: Hey Jennifer. Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your experience with us and hope to see you again soon!
2.0分
其他
原文
翻译提供方：Google
我不喜欢它不包括早餐
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酒店回复: We are sorry that the lack of breakfast affected your experience. We appreciate your comments, we will take them into account to improve. We hope to have another opportunity to serve you.
3.0分
商务出差
The room was in fair condition. Walls and appliances were dirty. Curtains and tub have mold.
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酒店回复: Hello Miriam, thank you for taking the time to leave your review. We are promptly addressing the concerns you highlighted as it is not the experience we strive to achieve for our valued guests. Thanks again and we hope to see you again so we can offer you a superior experience.
4.0分
其他
Would stay again
Room was great the only problem was the intense smell of the cleaning products. Literally woke me up.
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酒店回复: Thank you for your feedback and for sharing your experience. We’re glad to hear you enjoyed your room, and we truly apologize for the strong cleaning product scent. We’ll be reviewing our cleaning procedures to ensure the fragrance level is more comfortable for our guests. We appreciate your input and hope to welcome you back for an even better stay!
1.0分
情侣出游
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This hotel was horrible I checked in for a night just to relax and there was blood on my room floor. I went to the front desk to ask if I could change rooms because if the blood the front desk guy was so rude and tried to tell me it was not blood. I took a picture and showed him and he argued with me until I requested my money back. He was so rude about giving me a refund and was so rude I would never ever ever book this place again.
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酒店回复: Thank you for bringing this to our attention. We take matters like this very seriously, and we sincerely apologize for the experience you described. What you encountered does not reflect the standards we hold for cleanliness or guest service. We’ll be addressing this situation directly with our team to ensure it’s handled properly and does not happen again. Your feedback is extremely valuable, and we regret that we did not meet your expectations. If willing to give us a second chance, please contact the hotel directly to receive a discount on a future stay.
1.0分
其他
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I made a reservation and received confirmation. I was lied to by the hotel staff. I was told that ******* had canceled my reservation. I found myself at midnight in the rain with nowhere to go. ******* did not cancel my reservation as stated. The hotel staff did so and left me stranded. I was very dissatisfied. The hotel clerk was courteous.
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酒店回复: Thank you for your feedback, and we sincerely apologize for the distress this situation caused. After investigating, we confirmed that a system error was responsible for the reservation issue. We understand how upsetting it was to be left without accommodations, and we’re truly sorry.As a gesture of goodwill, we’d like to offer you 50% off a future stay. We are actively working to ensure this type of error never happens again and hope you'll give us another chance to provide the experience you deserve.
1.0分
其他
Don’t bring your family here.
Ghetto outside at night, no working AC, bugs and just too much.
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酒店回复: Hello Tanisha,Thank you for taking the time to leave us a review. We are very sorry about your experience. We are in the process of giving our hotel a "refresh" and hope that you give us a second chance. We have taken note of all the concerns that you expressed and will work tirelessly to improve.
这次住宿体验棒极了！酒店员工非常乐于助人，热情周到。我非常喜欢这次入住，工作人员总是在需要时提供帮助！感谢你们的款待，我会再来的！
很差劲的体验/糟糕的体验/令人不悦的经历/霸道跋扈
最糟糕的酒店住宿体验
我住的时候正值热浪来袭，空调坏了。我一直被告知会有人过来查看，但根本没人理我。我去酒店登记入住时，要求退款，因为在热浪来袭期间住得太不舒服了。他们告诉我经理会打电话过来，但从来没打过。
很棒
地理位置优越。健身房很棒。舒适，而且很喜欢设施齐全的厨房。如果我再来附近，还会住这里。
我不喜欢它不包括早餐
The room was in fair condition. Walls and appliances were dirty. Curtains and tub have mold.
Would stay again
Room was great the only problem was the intense smell of the cleaning products. Literally woke me up.
This hotel was horrible I checked in for a night just to relax and there was blood on my room floor. I went to the front desk to ask if I could change rooms because if the blood the front desk guy was so rude and tried to tell me it was not blood. I took a picture and showed him and he argued with me until I requested my money back. He was so rude about giving me a refund and was so rude I would never ever ever book this place again.
I made a reservation and received confirmation. I was lied to by the hotel staff. I was told that ******* had canceled my reservation. I found myself at midnight in the rain with nowhere to go. ******* did not cancel my reservation as stated. The hotel staff did so and left me stranded. I was very dissatisfied. The hotel clerk was courteous.
Don’t bring your family here.
Ghetto outside at night, no working AC, bugs and just too much.