酒店回复: Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Es freut uns zu hören, dass Sie Ihr Zimmer sauber, geräumig und komfortabel fanden und dass unser Front-Desk-Service Ihren Erwartungen entsprach.Wir entschuldigen uns aufrichtig für die Probleme beim Frühstück. Ihre Anmerkungen zur Sauberkeit des Speiseraums und zur Buffetbetreuung haben wir intern besprochen, und wir haben neue Abläufe und Kontrollen eingeführt, um sicherzustellen, dass Tische zeitnah gereinigt werden und die Frühstücksauswahl konstant aufgefüllt ist.Wir danken Ihnen, dass Sie uns auf diese Punkte aufmerksam gemacht haben, und hoffen, Sie bei einem zukünftigen Aufenthalt von einer verbesserten Erfahrung überzeugen zu können.
酒店回复: Thank you for sharing your experience. We’re very sorry your stay fell far short of expectations, especially regarding cleanliness and the support from our front desk. Since your visit, we’ve worked directly with our housekeeping and management teams, implemented additional training for our staff, and reinforced proper problem-solving procedures to ensure rooms meet our standards before guests arrive.We take feedback like yours very seriously and are committed to making real improvements. We hope you might consider giving us another chance in the future to show the quality and service you expect from Hampton.
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced at check-in, including the room not being ready and the lack of helpfulness from our team. This is far below the standard we aim to provide. We’ve addressed this situation with our front desk and housekeeping teams and reinforced our check-in procedures to prevent similar occurrences in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a much improved experience.
4.0分
家庭亲子
原文
翻译提供方：Google
没有炒鸡蛋的美式早餐不算完整的早餐。
展开
酒店回复: Vielen Dank für Ihr Feedback. Wir verstehen, dass Rührei für viele Gäste ein wichtiger Bestandteil eines amerikanischen Frühstücks ist. Wir haben Ihre Anmerkung an unser Frühstücksteam weitergeleitet und prüfen Möglichkeiten, das Angebot künftig anzupassen. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt von einer noch besseren Frühstückserfahrung überzeugen zu können.
5.0分
情侣出游
原文
翻译提供方：Google
含餐食和早餐的酒店
展开
酒店回复: Gracias por compartir su experiencia! Nos alegra saber que disfrutó de las comodidades del hotel y del desayuno incluido. Esperamos darle la bienvenida nuevamente muy pronto.
5.0分
家庭亲子
展开
This hotel was great. The facility and rooms were clean. The rooms were big. Very convenient to the freeway. Safe area. The staff was excellent, helpful, and very friendly.
展开
酒店回复: Thank you for taking the time to share your experience! We’re delighted to hear that you found the rooms spacious, the facility clean, and the location convenient and safe. It’s also wonderful to know our team made such a positive impression. We look forward to welcoming you back on your next stay!
5.0分
家庭亲子
Sarah was friendly and genuinly enjoying her job, rooms clean and breakfast was great! Enjoyed the pool and hot tub
展开
酒店回复: Thank you for your kind words! We’re thrilled to hear that Sarah made a great impression and that you enjoyed the cleanliness of your room, the breakfast, and the pool and hot tub. It’s always rewarding to know our team’s energy and the amenities contributed to a relaxing stay. We look forward to welcoming you back soon!
5.0分
家庭亲子
Beds were comfortable room was clean pool wasnt ice cold which was nice and the Staff was so kind and helpful
展开
酒店回复: Thank you for sharing your experience! We’re glad you found the beds comfortable, the room clean, and the pool enjoyable. It’s wonderful to hear our team made such a positive impression. We look forward to welcoming you back soon for another great stay.
5.0分
其他
展开
Bring your own instant coffee because theirs is dirty water. Otherwise, everything was great. Decent breakfast choices.
Front desk peeps all very helpful with ideas of things to do, places to eat.
Limited dining in this area but easy drivable access to downtown, freeway. Close to airport.
2nd night there was a truck right outside my window that ran their engine all night. Nothing the hotel could do about that.
展开
酒店回复: Thank you for sharing your detailed feedback! We’re glad to hear you enjoyed the helpfulness of our front desk team, the breakfast options, and the convenient location near downtown, the freeway, and the airport.We appreciate your note about the coffee, and we’re reviewing our beverage options to ensure a better experience for future guests. Regarding the truck outside your window, we understand how that impacted your night, and we appreciate your understanding that it was beyond our control.We’re happy most aspects of your stay were enjoyable and look forward to welcoming you back for an even more comfortable visit.
5.0分
其他
Staff was friendly and gave us dinner suggestions. The room was nice and had everything we needed. Breakfast was delicious! It offered nice options.
展开
酒店回复: Thank you for sharing your experience! We’re glad our team was able to provide helpful dinner suggestions and that your room met your needs. It’s also great to hear you enjoyed the breakfast options. We look forward to welcoming you back soon for another enjoyable stay.
住宿条件本身就是这类酒店的典型特征。酒店位于一条主干道上，离州际公路不远，窗户隔音效果很好。
房间还不错，很大，配有一张沙发（特大床）。我们之所以给清洁度等评分较低，是因为早餐。房间和桌子都很脏。两个懒散的年轻人几乎在负责自助餐。桌子又脆又粘，卫生状况也令人担忧。
而且客人也不多。早上7:30，除了我们之外，还有四张桌子有人。如果早餐能补充一下，选择就更好了。
不过房间很干净，没什么可抱怨的。前台的服务也很好。
管理层对地板和地毯脏乱的投诉处理不力，前台工作人员解决问题的能力普遍不尽如人意。问题太多，无法一一列举，但业主和总经理会收到完整的问题清单。我住过全球各地的多家汉普顿酒店。对我来说，这家是迄今为止连锁酒店中最差的！
我晚上10点入住，发现房间还没准备好。前台服务太差劲了。我提前给他们打过电话，但他们甚至都没打扫房间。工作人员一点帮助都没有。最糟糕的体验之一。
没有炒鸡蛋的美式早餐不算完整的早餐。
含餐食和早餐的酒店
This hotel was great. The facility and rooms were clean. The rooms were big. Very convenient to the freeway. Safe area. The staff was excellent, helpful, and very friendly.
Sarah was friendly and genuinly enjoying her job, rooms clean and breakfast was great! Enjoyed the pool and hot tub
Beds were comfortable room was clean pool wasnt ice cold which was nice and the Staff was so kind and helpful
Bring your own instant coffee because theirs is dirty water. Otherwise, everything was great. Decent breakfast choices.
Front desk peeps all very helpful with ideas of things to do, places to eat.
Limited dining in this area but easy drivable access to downtown, freeway. Close to airport.
2nd night there was a truck right outside my window that ran their engine all night. Nothing the hotel could do about that.
Staff was friendly and gave us dinner suggestions. The room was nice and had everything we needed. Breakfast was delicious! It offered nice options.