酒店回复: Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Es freut uns zu hören, dass Sie Ihr Zimmer sauber, geräumig und komfortabel fanden und dass unser Front-Desk-Service Ihren Erwartungen entsprach.Wir entschuldigen uns aufrichtig für die Probleme beim Frühstück. Ihre Anmerkungen zur Sauberkeit des Speiseraums und zur Buffetbetreuung haben wir intern besprochen, und wir haben neue Abläufe und Kontrollen eingeführt, um sicherzustellen, dass Tische zeitnah gereinigt werden und die Frühstücksauswahl konstant aufgefüllt ist.Wir danken Ihnen, dass Sie uns auf diese Punkte aufmerksam gemacht haben, und hoffen, Sie bei einem zukünftigen Aufenthalt von einer verbesserten Erfahrung überzeugen zu können.

酒店回复: Thank you for sharing your experience. We’re very sorry your stay fell far short of expectations, especially regarding cleanliness and the support from our front desk. Since your visit, we’ve worked directly with our housekeeping and management teams, implemented additional training for our staff, and reinforced proper problem-solving procedures to ensure rooms meet our standards before guests arrive.We take feedback like yours very seriously and are committed to making real improvements. We hope you might consider giving us another chance in the future to show the quality and service you expect from Hampton.

酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your stay, especially regarding the miscommunication about your late checkout and the way it was handled. That is not the level of service we strive to provide, and your comments will be addressed directly with our management team.We also apologize for the breakfast experience falling short of expectations. Cold food and slow replenishment are not acceptable, and we’re actively working with our team to ensure these concerns are resolved.We appreciate your feedback and the opportunity to improve.

酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced at check-in, including the room not being ready and the lack of helpfulness from our team. This is far below the standard we aim to provide. We’ve addressed this situation with our front desk and housekeeping teams and reinforced our check-in procedures to prevent similar occurrences in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a much improved experience.

酒店回复: We’re very sorry to hear about the disappointing experience you had, especially with the cleanliness and maintenance issues affecting all six rooms. This is far below the standards we strive to uphold, and we sincerely apologize for the inconvenience caused. Your feedback has been shared with our management and housekeeping teams to ensure immediate improvements. Thank you for bringing these serious concerns to our attention.

酒店回复: Thank you for your kind review! We're so glad to hear that you had a good stay and that you found your room clean and relatively quiet despite the tournament in town. It's also great to know that our staff was friendly.We apologize for the difficulty you had understanding the staff member, and we will review this internally to ensure clear communication moving forward.We’d love to welcome you back again in the future!

酒店回复: Thank you for your feedback and for staying with us. We sincerely apologize for the disappointment caused by the pool and hot tub closure during your visit. We understand how important those amenities can be—especially when traveling with children. While we have posted the closure on all major booking sites and our own channels, we regret that this information may not have been as visible as it should have been during your booking process. We appreciate your comments and will continue working to ensure all key updates are clearly communicated. We hope to have the opportunity to better serve you in the future.

酒店回复: We're very sorry to hear about your experience. A strong or unpleasant odor is never acceptable, and we understand how that would impact your stay. Please know that this feedback has been shared with our housekeeping and maintenance teams so we can investigate the source and address it immediately. We truly apologize for the discomfort and appreciate you bringing this to our attention.

酒店回复: Vielen Dank für Ihr Feedback. Wir verstehen, dass Rührei für viele Gäste ein wichtiger Bestandteil eines amerikanischen Frühstücks ist. Wir haben Ihre Anmerkung an unser Frühstücksteam weitergeleitet und prüfen Möglichkeiten, das Angebot künftig anzupassen. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt von einer noch besseren Frühstückserfahrung überzeugen zu können.

酒店回复: Gracias por compartir su experiencia! Nos alegra saber que disfrutó de las comodidades del hotel y del desayuno incluido. Esperamos darle la bienvenida nuevamente muy pronto.