酒店回复: Dear Guest, We regret to learn that your recent experience fell short of expectations. Your observations regarding the linens and morning offerings are truly appreciated and will be shared with the team. We continuously aim to enhance guest comfort and satisfaction, and your feedback plays a key role in that effort. We hope you will consider giving us another opportunity to provide a more pleasant and enjoyable stay in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
扶手椅坏了我也明白这是因为宠物，谢谢
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酒店回复: Gracias por compartir su comentario y por su comprensión. Sabemos que el desgaste de los muebles, como el sillón, puede deberse en parte a que nuestras propiedades son pet friendly. Aun así, nuestro objetivo es que todas las habitaciones se mantengan en condiciones óptimas para todos nuestros huéspedes.Queremos compartir que esta propiedad se encuentra bajo nueva administración y estamos trabajando en un Plan de Mejoras (PIP) que incluye la renovación del mobiliario y otras actualizaciones importantes.Agradecemos mucho su paciencia y esperamos que nos brinde la oportunidad de ofrecerle una experiencia mejorada en su próxima visita.
1.0分
其他
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HOTEL'S. COM THIS IS THE WORST APP EVER. THEY LITERALLY CHARGED ME FOR A ROOM. I WAS BOOKED AND TRIED TO CANCEL 6min LATER BUT TOLD THAT IT WAS THE HOTEL NOT ALLOWING CANCELATIONS. WHEN I SPOKE WITH THE HOTEL THEY SAIDTHEY HAVE NOTHINGTO DO WITH 3RD PARTY RESERVATION. NEVER THE LESS I WASHARGEDWSCHARGRD FOR A room I didn't
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We understand how upsetting it can be when a reservation does not go as planned, and we are truly sorry for the frustration you experienced. We certainly apologize for the issues you encountered with your booking. Since your reservation and payment were processed through an online travel agency, they are best positioned to review the billing details and clarify the terms of the cancellation policy for your purchase. Their support team has direct access to the transaction and can provide the most accurate assistance. We appreciate your patience throughout this process and hope you will consider giving us another opportunity to welcome you for a smoother stay in the future.Sincerely,Hotel Management
1.0分
其他
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NEVER go here unless you want to be surrounded by hundreds of bed bugs. Within the first 10 mins we left as the front desk person told us they didn't' have any extra rooms to stay in and recommended that being the best resort. I am still waiting on my refund after one week, worst experience ever.
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酒店回复: Dear Guest, We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. We look forward to hearing from you.Sincerely,Hotel Management
1.0分
其他
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⭐️ 1-Star Review — PLEASE Read Before Booking
I’m honestly heartbroken and disgusted by this hotel. We paid $680 for 4 nights, and the first room we were given was absolutely horrible. It smelled awful, the furniture was filthy, and there were roaches crawling around. I was literally in tears because this is not a safe or healthy place for anyone, especially children.
We were able to switch rooms, and while the second room was decent, it still did not make up for how terrible the first room was. The fact that this hotel allows guests to check into rooms like that is beyond unacceptable.
We booked this through *******, and honestly, they need to review this property immediately. This place should NOT be listed as a family-friendly option. The conditions are unlivable.
And don’t even get me started on the “breakfast.” They advertised breakfast included, and all they had was muffins, oatmeal packets, and granola bars. That is not breakfast — that’s snacks.
I will never, ever, EVER stay at this hotel again. This was a nightmare, and the only reason we stayed at all was because everything was booked for the holiday. I wouldn’t recommend this place to anyone.
If I could give zero stars, I would.
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酒店回复: Dear Guest, Thank you for taking the time to share such detailed feedback. We are deeply sorry that your stay caused distress and did not meet your expectations. We understand how upsetting it can be to encounter an environment that feels uncomfortable or unsafe, particularly when traveling with family. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We also strive to provide thoughtfully prepared amenities, including in-room supplies and complimentary breakfast items, to enhance guest comfort. Your comments will be shared with our team to help guide improvements, and we hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
5.0分
商务出差
It was nice to have a place to stay close to Fort Sill. We had an issue with our card not working to get into our room but the clerk was very helpful.
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酒店回复: Thank you for sharing your experience. We’re glad to hear our location near Fort Sill was convenient for your stay and that our front desk team was able to assist you quickly with your key card issue.We are under new ownership and actively working through a Property Improvement Plan to enhance the guest experience even further, and feedback like yours helps guide our efforts.We appreciate you choosing to stay with us and hope to welcome you back again soon.
5.0分
家庭亲子
I had a really good experience. Staff was awesome and I appreciate Brian the GM he had great customer service and was very helpful
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酒店回复: Thank you so much for your kind words. We are thrilled to hear that you had a great experience and that our staff made your stay enjoyable. Your recognition means a lot to our team.I truly appreciate your compliment and am glad I was able to assist during your stay. We are working hard under new ownership to improve the property even further, and feedback like yours reminds us why we do what we do.We look forward to welcoming you back on your next visit.
3.0分
情侣出游
The room was clean and very well. The staff unfortunately was not accommodating for changing a reservation due to a family emergency.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the room comfortable and well-kept. We understand that family emergencies can be challenging, and we appreciate you taking the time to share your experience. Your comments help us continue improving how we assist guests with their needs. We value your perspective and look forward to the opportunity to welcome you again for a stay that is smooth, comfortable, and supportive of your plans.Sincerely,Hotel Management
5.0分
商务出差
Room was amazing had trouble with the key to get in room had change it couple times but area was nice
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酒店回复: Dear Guest, We are glad to hear that you enjoyed the room and the area. It is great to know that the surroundings added to your experience at Extended Stay America. We regret the inconvenience caused by the room key issue and appreciate your understanding while it was addressed. Your feedback is valuable to us, and we look forward to welcoming you again for an even more pleasant and seamless stay.Sincerely,Hotel Management
5.0分
家庭亲子
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Much larger and nicer than expected. Convenient to a lot of eating places. Nice to have a refrigerator and microwave. Breakfast buffet skimpy. Will stay again.
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酒店回复: We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely Hotel Management
在我们入住期间，他们没有更换毛巾，早餐很糟糕，而且房间里气味也不好闻。
扶手椅坏了我也明白这是因为宠物，谢谢
HOTEL'S. COM THIS IS THE WORST APP EVER. THEY LITERALLY CHARGED ME FOR A ROOM. I WAS BOOKED AND TRIED TO CANCEL 6min LATER BUT TOLD THAT IT WAS THE HOTEL NOT ALLOWING CANCELATIONS. WHEN I SPOKE WITH THE HOTEL THEY SAIDTHEY HAVE NOTHINGTO DO WITH 3RD PARTY RESERVATION. NEVER THE LESS I WASHARGEDWSCHARGRD FOR A room I didn't
NEVER go here unless you want to be surrounded by hundreds of bed bugs. Within the first 10 mins we left as the front desk person told us they didn't' have any extra rooms to stay in and recommended that being the best resort. I am still waiting on my refund after one week, worst experience ever.
⭐️ 1-Star Review — PLEASE Read Before Booking
I’m honestly heartbroken and disgusted by this hotel. We paid $680 for 4 nights, and the first room we were given was absolutely horrible. It smelled awful, the furniture was filthy, and there were roaches crawling around. I was literally in tears because this is not a safe or healthy place for anyone, especially children.
We were able to switch rooms, and while the second room was decent, it still did not make up for how terrible the first room was. The fact that this hotel allows guests to check into rooms like that is beyond unacceptable.
We booked this through *******, and honestly, they need to review this property immediately. This place should NOT be listed as a family-friendly option. The conditions are unlivable.
And don’t even get me started on the “breakfast.” They advertised breakfast included, and all they had was muffins, oatmeal packets, and granola bars. That is not breakfast — that’s snacks.
I will never, ever, EVER stay at this hotel again. This was a nightmare, and the only reason we stayed at all was because everything was booked for the holiday. I wouldn’t recommend this place to anyone.
If I could give zero stars, I would.
It was nice to have a place to stay close to Fort Sill. We had an issue with our card not working to get into our room but the clerk was very helpful.
I had a really good experience. Staff was awesome and I appreciate Brian the GM he had great customer service and was very helpful
The room was clean and very well. The staff unfortunately was not accommodating for changing a reservation due to a family emergency.
Room was amazing had trouble with the key to get in room had change it couple times but area was nice
Much larger and nicer than expected. Convenient to a lot of eating places. Nice to have a refrigerator and microwave. Breakfast buffet skimpy. Will stay again.