What’s funny is we had the opposite experience two nights before. The staff couldn’t care less about the fact that they didn’t have anything we needed. The AC worked well though. Other than that, it was ROUGH.
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酒店回复: We apologize for the issues you experienced during your stay at our establishment. We will relay your feedback to the staff to better improve our standards of hospitality.We hope for the opportunity to better host you in the future.
4.0分
其他
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Our room had a bit of a musty smell - and there was a portable dehumidifier in the room, though it was not plugged in. The room was clean but some of the furnishings were clearly dated (a few minor scuffs).
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酒店回复: We apologize for the issues you experienced during your stay at our establishment. We will relay your feedback to the staff to better improve our standard of hospitality.We hope for the opportunity to better host you in the future.
5.0分
其他
Very friendly greeting from staff and very comfortable stay! We are staying again and are looking forward to it!
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酒店回复: Thank you so much for your review of your stay at our establishment. Your feedback and excitement will be relayed to the staff. We can't wait for the opportunity to host you again in the future.
4.0分
家庭亲子
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The property is run down. The pool is nasty. Men's clothes and underwear were hanging on the pool fence. The room was clean. The staff was friendly. The air conditioner worked great.
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酒店回复: Thank you for your review. We apologize for the issues you experienced during your stay. You remarks will be relayed to our staff to better improve our standards of hospitality. We hope to have the opportunity to better host you in the future.
3.0分
其他
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My review
The elevator was broken and the ice machine on the first floor was broken. I have a bad knee. It was hard to walk up the stairs. The water pressure in the bathroom was very low. The sink didn’t have hot water
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酒店回复: On behalf of our establishment, we apologize for the complications you experienced during your stay. Your feedback will be relayed to the staff to improve our standards of hospitality.We hope for the opportunity to host you in the future.
2.0分
其他
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first room we were given had no shower curtain and tv didn’t work. we were given a second room, it smelled damp and musty and there was no battery in smoke alarm, the attachment was hanging loose.
The lady that checked us in was awesome.
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酒店回复: On behalf of the staff, I would like to apologize for the complications with your stay at our establishment. Your feedback will be relayed to the staff to improve our standards of hospitality. We hope for the opportunity to better host you in the future.
2.0分
其他
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No thank you!
Would not recommend staying here. There was no working ice machine, the rooms smelled very musty, several doors had been propped open for some reason and others had no doors or door knobs were missing, paper thin walls, I could go on. We arrived late and just stayed one night traveling home but I would not do it again.
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酒店回复: On behalf of the staff, I apologize for the complications with your stay at our establishment. Your feedback will be relayed to head of staff to improve our hospitality standards.We hope for the opportunity to host you in the future.
1.0分
其他
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I wouldn't recommend this hotel to anyone! Nasty!!
We have never stayed in such an awful hotel room. The beds weren't bad, sheets were clean and it was comfortable. The door knobs were about to fall off. The walls need painted badly. The rooms were dimly lit. The couch needed to be trashed. It was nasty dirty and was not comfortable to sleep on at all. There was rust on the bathroom door frame, cracks in the shower surround that had been puttied. There may have been some sort of floor damage as it went down hill toward the bathroom and then the floor creaked around the toilet. There was black on the ceiling above the sink... maybe mold?! The trim was missing in places. The "kitchen" area cabinet needed replaced the cabinet was not all painted and had badly applied contact paper. There was rust around the ceiling sprinklers. The room had some kind of funky humidity that made everything feel a bit damp and the carpet... we didn't touch the carpet unless we had shoes on. I have never typed a bad review for a hotel. The reviews had a 8.2, but this was not an 8.2 room by any stretch of the imagination. This is just not at all the quality we expected from a Comfort Inn.
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酒店回复: On behalf of the staff of our establishment, I sincerely apologize for the issues with your room and your stay. Your feedback will be passed on to the staff to better improve our standards of hospitality. We hope to have the opportunity to host you in the future.
5.0分
家庭亲子
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We had to wait for the breakfast bar to be restocked. The food was good. The staff restocking the bar was a bit slow to notice that things had run out. The property appears to be aging: needs wallpaper repair or replacement, etc.
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酒店回复: We apologize for the issues you experienced regarding your stay. We will relay your remarks to the rest of the staff. We hope for the opportunity to better host you in the future.Comfort Inn & Suites Hwy 78 West Jasper, AL
糟糕的酒店
What’s funny is we had the opposite experience two nights before. The staff couldn’t care less about the fact that they didn’t have anything we needed. The AC worked well though. Other than that, it was ROUGH.
Our room had a bit of a musty smell - and there was a portable dehumidifier in the room, though it was not plugged in. The room was clean but some of the furnishings were clearly dated (a few minor scuffs).
Very friendly greeting from staff and very comfortable stay! We are staying again and are looking forward to it!
The property is run down. The pool is nasty. Men's clothes and underwear were hanging on the pool fence. The room was clean. The staff was friendly. The air conditioner worked great.
My review
The elevator was broken and the ice machine on the first floor was broken. I have a bad knee. It was hard to walk up the stairs. The water pressure in the bathroom was very low. The sink didn’t have hot water
first room we were given had no shower curtain and tv didn’t work. we were given a second room, it smelled damp and musty and there was no battery in smoke alarm, the attachment was hanging loose.
The lady that checked us in was awesome.
No thank you!
Would not recommend staying here. There was no working ice machine, the rooms smelled very musty, several doors had been propped open for some reason and others had no doors or door knobs were missing, paper thin walls, I could go on. We arrived late and just stayed one night traveling home but I would not do it again.
I wouldn't recommend this hotel to anyone! Nasty!!
We have never stayed in such an awful hotel room. The beds weren't bad, sheets were clean and it was comfortable. The door knobs were about to fall off. The walls need painted badly. The rooms were dimly lit. The couch needed to be trashed. It was nasty dirty and was not comfortable to sleep on at all. There was rust on the bathroom door frame, cracks in the shower surround that had been puttied. There may have been some sort of floor damage as it went down hill toward the bathroom and then the floor creaked around the toilet. There was black on the ceiling above the sink... maybe mold?! The trim was missing in places. The "kitchen" area cabinet needed replaced the cabinet was not all painted and had badly applied contact paper. There was rust around the ceiling sprinklers. The room had some kind of funky humidity that made everything feel a bit damp and the carpet... we didn't touch the carpet unless we had shoes on. I have never typed a bad review for a hotel. The reviews had a 8.2, but this was not an 8.2 room by any stretch of the imagination. This is just not at all the quality we expected from a Comfort Inn.
We had to wait for the breakfast bar to be restocked. The food was good. The staff restocking the bar was a bit slow to notice that things had run out. The property appears to be aging: needs wallpaper repair or replacement, etc.