The room was very comfortable for our family. My kids liked the pool exercise room and free breakfast. The only flaw was the computers and printer was not operating.
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酒店回复: Debra, thank you for sharing your feedback. We're glad your family enjoyed the comfortable room, as well as the pool, exercise room, and breakfast. We’re sorry the business center technology wasn’t available during your stay, and we appreciate you bringing this to our attention. Your comments will help us as we continue to improve our amenities for future guests.
5.0分
家庭亲子
The hotel is very nice, although the furniture in the rooms need updating. It’s very clean and comfortable. The staff are amazing!
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酒店回复: Ruby, the team at Homewood Suites Lawton is thrilled you enjoyed your stay. We're glad you found the accommodations clean and comfortable, and our colleagues made a positive impression. Your thoughts about the furnishings are appreciated. We're looking forward to welcoming you back.
4.0分
其他
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Wow, very nice check-in. Great service and friendly. The condition of the room was fair. Worn and dated, but the bed was great! The housekeeper left the room unfinished, but it was almost clean! 😁
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酒店回复: Hello Cam, thank you for your review! We’re pleased to hear you enjoyed the check-in experience and had a comfortable night’s sleep. We apologize for the housekeeping oversight and the room’s condition. Your comments are helpful as we continue to enhance our guest experience.
3.0分
其他
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Front desk professed to own only one luggage cart which they "had not seen in a few days. Had to make a few trips to get all of ours in. Once You get past the updated lobbty area it is all old. Looked like some mold in the shower.
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酒店回复: Hello James, thank you for sharing your feedback. We apologize for the inconvenience caused by the limited luggage cart availability and your concerns regarding the shower condition. We appreciate your comments and will use them to address these issues with our team and ensure a better experience for future guests.
4.0分
家庭亲子
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Comfortable bed. It was pretty clean, but old looking building and dinning chairs. Shower water pressure was intermittent during our morning shower. Practically a trickle.
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酒店回复: Julia, thank you for sharing your feedback. The team will continue striving to provide a welcoming stay for all guests. Your comments about the building's appearance and your experience with the shower will be taken into consideration. We hope your next visit meets your expectations in every way.
1.0分
其他
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Room didn't get cleaned had to request it and when it did get cleaned dirty wash clothes and hand towels were not taken. The bathroom floor had dirty boot prints from prior guests. They wouldn't honor my honors rewards. The whole experience was not what I would expect or hope for as we pay a decent price for the room. I don't think I will return.
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酒店回复: Thank you for sharing your experience, Amy. We sincerely apologize for the issues you encountered during your stay. This is certainly not the standard we strive to uphold. Your concerns regarding housekeeping and Honors rewards have been noted, and we will address them with the team to ensure this doesn't happen again. We truly appreciate your feedback and hope to have the chance to improve your experience in the future.
5.0分
家庭亲子
Very old with broken sink and mold all throughout the shower.
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酒店回复: Stacy, thank you for staying with us at Homewood Suites Lawton. The team appreciates your feedback and will use your comments as an opportunity for further improvement. We hope your next visit provides a better experience.
3.0分
其他
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The staff was great and helpful. The property itself was convenient to Ft Sill. It was run down. Upholstery was flaking off, worn out towels, broken cabinets, some plumbing issues. Keys had to be reprogramed 5x. It was easy to hear upstairs noise. Having a ceiling fan in the room was great.
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酒店回复: Steven, the team members are pleased to hear they were able to assist you well and that you found the location convenient. Efforts are continuously made to ensure that the facilities and amenities meet guests' expectations, and your feedback is vital in helping to enhance these areas. It’s good to know that the ceiling fan was a welcomed feature during your stay.
4.0分
情侣出游
Good stop. Comfortable room and great staff.
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酒店回复: Marek, thank you for staying with us at Homewood Suites Lawton. The team is pleased to hear you found your accommodations relaxing and that our colleagues made a positive impression during your visit. We hope to welcome you again soon.
3.0分
其他
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Disappointed
Third time staying at this hotel. Staff was very friendly. The room it self was not the quality as before. Very worn and had a musty smell. The shower was extremely uncomfortable because the hand shower was positioned for some extra tall and the safety rail fail. Place need renovation.
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酒店回复: Gilda, thank you for sharing your experience with us. It’s great to hear that our team members made a positive impression on you. Regarding the room concerns, the relevant teams will look into these issues to ensure our guests have a pleasant stay. Your feedback about potential updates is noted. We hope to provide you with an improved experience during your next visit.
The room was very comfortable for our family. My kids liked the pool exercise room and free breakfast. The only flaw was the computers and printer was not operating.
The hotel is very nice, although the furniture in the rooms need updating. It’s very clean and comfortable. The staff are amazing!
Wow, very nice check-in. Great service and friendly. The condition of the room was fair. Worn and dated, but the bed was great! The housekeeper left the room unfinished, but it was almost clean! 😁
Front desk professed to own only one luggage cart which they "had not seen in a few days. Had to make a few trips to get all of ours in. Once You get past the updated lobbty area it is all old. Looked like some mold in the shower.
Comfortable bed. It was pretty clean, but old looking building and dinning chairs. Shower water pressure was intermittent during our morning shower. Practically a trickle.
Room didn't get cleaned had to request it and when it did get cleaned dirty wash clothes and hand towels were not taken. The bathroom floor had dirty boot prints from prior guests. They wouldn't honor my honors rewards. The whole experience was not what I would expect or hope for as we pay a decent price for the room. I don't think I will return.
Very old with broken sink and mold all throughout the shower.
The staff was great and helpful. The property itself was convenient to Ft Sill. It was run down. Upholstery was flaking off, worn out towels, broken cabinets, some plumbing issues. Keys had to be reprogramed 5x. It was easy to hear upstairs noise. Having a ceiling fan in the room was great.
Good stop. Comfortable room and great staff.
Disappointed
Third time staying at this hotel. Staff was very friendly. The room it self was not the quality as before. Very worn and had a musty smell. The shower was extremely uncomfortable because the hand shower was positioned for some extra tall and the safety rail fail. Place need renovation.