I rented the 1 bedroom suite. The room had a strong oder. I believe it was the dirty carpet. The chair in the living room was old and worn. No support for sitting. Lamp was broken. The bedroom heater didn’t work. Limited breakfast option.
The clerk and cleaning staff was very curious.
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酒店回复: Hi Rose, thank you for sharing your feedback. We’re sorry to hear your stay didn’t meet expectations, and your comments have been shared with our team for review. We’re glad you found our team members helpful during your visit and appreciate you letting us know where we can improve.
4.0分
家庭亲子
The kids loves the basketball area to run around in, the rooms were so spacious and made it pleasant with kids!
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酒店回复: Thank you for sharing your feedback! We’re delighted your family enjoyed the basketball area and found the spacious rooms comfortable. It’s wonderful to know the kids had a great time, and we’d love to welcome you all back to Homewood Suites Lawton for another enjoyable stay.
5.0分
家庭亲子
Clean room. It’s nice to have a separate sitting area. The staff was accommodating. Will stay again on my next trip to visit my granddaughter
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酒店回复: Thank you for sharing your feedback. We’re glad to know you enjoyed the clean, comfortable space and that our team made you feel well cared for. It’s wonderful that the layout suited your visit, and we look forward to welcoming you back on your next trip.
3.0分
其他
The staff was great butvthe breakfast was not good. We ate the same thing every day.
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酒店回复: Hello Wilfredo,Thank you for sharing your feedback. We're glad to know that our team had a positive impact on your stay. We understand that variety is an important aspect of any dining experience. Your thoughts about our breakfast options have been noted and will be kept in mind for consideration as we strive to improve our services. We hope to have the opportunity to better serve you in the future.
4.0分
家庭亲子
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The room was very comfortable for our family. My kids liked the pool exercise room and free breakfast. The only flaw was the computers and printer was not operating.
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酒店回复: Debra, thank you for sharing your feedback. We're glad your family enjoyed the comfortable room, as well as the pool, exercise room, and breakfast. We’re sorry the business center technology wasn’t available during your stay, and we appreciate you bringing this to our attention. Your comments will help us as we continue to improve our amenities for future guests.
5.0分
家庭亲子
The hotel is very nice, although the furniture in the rooms need updating. It’s very clean and comfortable. The staff are amazing!
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酒店回复: Ruby, the team at Homewood Suites Lawton is thrilled you enjoyed your stay. We're glad you found the accommodations clean and comfortable, and our colleagues made a positive impression. Your thoughts about the furnishings are appreciated. We're looking forward to welcoming you back.
4.0分
其他
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Wow, very nice check-in. Great service and friendly. The condition of the room was fair. Worn and dated, but the bed was great! The housekeeper left the room unfinished, but it was almost clean! 😁
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酒店回复: Hello Cam, thank you for your review! We’re pleased to hear you enjoyed the check-in experience and had a comfortable night’s sleep. We apologize for the housekeeping oversight and the room’s condition. Your comments are helpful as we continue to enhance our guest experience.
3.0分
其他
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Front desk professed to own only one luggage cart which they "had not seen in a few days. Had to make a few trips to get all of ours in. Once You get past the updated lobbty area it is all old. Looked like some mold in the shower.
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酒店回复: Hello James, thank you for sharing your feedback. We apologize for the inconvenience caused by the limited luggage cart availability and your concerns regarding the shower condition. We appreciate your comments and will use them to address these issues with our team and ensure a better experience for future guests.
4.0分
家庭亲子
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Comfortable bed. It was pretty clean, but old looking building and dinning chairs. Shower water pressure was intermittent during our morning shower. Practically a trickle.
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酒店回复: Julia, thank you for sharing your feedback. The team will continue striving to provide a welcoming stay for all guests. Your comments about the building's appearance and your experience with the shower will be taken into consideration. We hope your next visit meets your expectations in every way.
5.0分
其他
Staff is was nice and the location is convenient.
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酒店回复: Thank you for taking the time to share your thoughts. We’re pleased to hear you found our team welcoming and the location convenient. Your feedback is appreciated, and we’ll continue working to make future stays even better.
I rented the 1 bedroom suite. The room had a strong oder. I believe it was the dirty carpet. The chair in the living room was old and worn. No support for sitting. Lamp was broken. The bedroom heater didn’t work. Limited breakfast option.
The clerk and cleaning staff was very curious.
The kids loves the basketball area to run around in, the rooms were so spacious and made it pleasant with kids!
Clean room. It’s nice to have a separate sitting area. The staff was accommodating. Will stay again on my next trip to visit my granddaughter
The staff was great butvthe breakfast was not good. We ate the same thing every day.
The room was very comfortable for our family. My kids liked the pool exercise room and free breakfast. The only flaw was the computers and printer was not operating.
The hotel is very nice, although the furniture in the rooms need updating. It’s very clean and comfortable. The staff are amazing!
Wow, very nice check-in. Great service and friendly. The condition of the room was fair. Worn and dated, but the bed was great! The housekeeper left the room unfinished, but it was almost clean! 😁
Front desk professed to own only one luggage cart which they "had not seen in a few days. Had to make a few trips to get all of ours in. Once You get past the updated lobbty area it is all old. Looked like some mold in the shower.
Comfortable bed. It was pretty clean, but old looking building and dinning chairs. Shower water pressure was intermittent during our morning shower. Practically a trickle.
Staff is was nice and the location is convenient.