酒店回复: Salut Laura! Nous regrettons sincèrement que votre séjour n'ait pas répondu à vos attentes. Nous nous excusons pour les désagréments rencontrés concernant le lit, la climatisation, la propreté de la salle de bain, et la piscine. Votre retour est précieux et nous allons nous assurer que ces problèmes soient abordés immédiatement avec notre équipe. Nous souhaitons offrir à nos clients une expérience agréable et nous regrettons de ne pas avoir répondu à ces attentes lors de votre visite. Nous espérons avoir l'opportunité de vous accueillir de nouveau et de vous offrir un séjour plus satisfaisant.
酒店回复: Salut Nadine! Nous sommes désolés d'apprendre que votre séjour n'a pas répondu à vos attentes. Nous regrettons les désagréments rencontrés, notamment l'absence de machine à glace, la fermeture de la piscine, et les lacunes dans la chambre et la cuisinette. Votre retour est précieux et nous aidera à améliorer nos services. Nous espérons avoir l'occasion de vous offrir une meilleure expérience à l'avenir.
3.0分
其他
原文
翻译提供方：Google
他们不尊重我们选择的房间。没有2人的椅子。早餐服务很差。
展开
酒店回复: Salut Jean! Nous vous remercions pour vos commentaires. Nous sommes désolés que le choix de chambre et le service au petit-déjeuner n'aient pas répondu à vos attentes. Nous prenons vos remarques très au sérieux et nous allons les transmettre aux équipes concernées pour améliorer ces aspects. Nous espérons avoir l'opportunité de vous offrir une meilleure expérience lors de votre prochaine visite.
5.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Thank you for your 10/10 rating — it means the world to us! We’re delighted you had a fantastic experience. We’re always looking forward to welcoming back valued guests like you.
5.0分
其他
展开
Room is like a mini apartment. The bedroom is seperate with double doors which makes it very spacious and offers some privacy from the living space and kitchen.
展开
酒店回复: Thank you for your fantastic review! We’re thrilled to hear that you enjoyed the spacious layout of your room and the separation between the bedroom and living area. Providing comfortable and thoughtfully designed accommodations for our guests is always our goal.We look forward to welcoming you back soon for another relaxing and enjoyable stay.
3.0分
其他
展开
The room was clean and comfortable. However, there was definitely a stench in the room. Also, the neighboring room was quite noisy late into the night making it difficult to sleep.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear the room was clean and comfortable, but we’re sorry about the odor and the noise from neighboring rooms. The request has already been passed to our management team for review.For immediate assistance or to discuss your stay further, we kindly encourage you to contact the hotel directly. We hope to welcome you back for a much better experience in the future.
2.0分
其他
展开
I was sent an online check in form which asked if I had any special requests. I asked to have an early check in despite check in being 3:00pm. We arrived at 2:10pm and asked for an early check in but the manager told us that the room wasn't ready. A staff person checked behind him to find out that the room was ready- he just didn't want to be bothered. She told us we could come back up to the desk at 2:30. Nothing happened between 2:10 and 2:30 - it was ridiculous. The woman who helped me was awesome and even she knew how ridiculous the manager and the other staff person were being. We didn't argue at all, we just asked what the purpose of an email being sent the day before asking us if we had any special requests was - there was no response which was also annoying, but it was not like we were asking to check in even an hour early! Finally, at night I woke up to go to the bathroom and there were bugs crawling around the bathroom floor and on the wall. We will never stay here again and we will be leaving a terrible Yelp and Google review as well. Terribly run establishment.
展开
酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointing experience you described, particularly regarding your early check-in request and the cleanliness issues in your room. This is certainly not the level of service we aim to provide, and your comments have been shared with our management and housekeeping teams for immediate review and correction.We’re glad to hear that one of our team members was helpful and understanding — we appreciate you recognizing her efforts. Your feedback is invaluable and will help us ensure better communication, consistency, and care for all future guests. We hope you’ll consider giving us another opportunity to provide you with the excellent stay you rightfully expected.
2.0分
家庭亲子
展开
No housekeeping on weekends meant we did not come back to a clean and made bed and had to ask for towels.
The bed was a full size terribly uncomfortable bed. The 2 night stay was way OVER PRICED for what this place is. Very suspicious environment and I think geared for long term "rentals" .
展开
酒店回复: Hi Allison,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the housekeeping schedule and the issues with your room. Your feedback about the bed comfort and overall environment is important to us and has been passed along to management for review. We always strive to provide a better experience and hope you’ll consider giving us another chance in the future. Please feel free to contact the hotel directly if you’d like to discuss your stay further.
3.0分
家庭亲子
展开
Spoke to staff and because the room was dirty eith boogers on my sheets and toe nails in the bathroom they agreed to compensate $75.00. ******* needs to contact the hotel and credit my credit card
展开
酒店回复: Hi Lori,Thank you for sharing your experience, and we're truly sorry for the issues you encountered. That’s certainly not the standard we aim to provide. Your concerns have been passed along to management for review.As your booking was made through *******, we kindly recommend contacting them directly so they can coordinate with the hotel regarding any compensation. If you need further assistance, feel free to give us a call directly.We do hope you'll consider staying with us again so we can offer you a much better experience.
5.0分
其他
展开
Nice hotel
The hotel staff was very kind and welcoming. The hotel was in a safe location, it was clean and the free breakfast was good. Awesome pool too. We didnt get a chance to use it but got a nice view of it
展开
酒店回复: Thank you for your wonderful feedback! We’re delighted to hear that our staff made you feel welcome, and that you enjoyed the clean rooms, safe location, breakfast, and pool view. We look forward to welcoming you back to enjoy the pool and another great stay!
不要相信照片或描述......
非常大的失望。我订的是2位成人和2位儿童，不幸的是，提供的房间只能容纳3人睡觉（沙发床包括一张单人床......） 无法换房间。于是我女儿就趴在地上了。空调既不能调节，也不能关闭，直接吹在沙发床上……我们只好把行李箱放在前面，稍微隔绝一下空气。我们选择这家酒店是因为有室外游泳池，但不幸的是我的孩子们没有在里面游泳……底部又绿又脏。浴室很脏，我重新洗了厕所和地板……午餐还可以。
令人失望的是没有制冰机，我们到达时游泳池已经关闭，房间里没有沙发床的盖子，小厨房里也没有可供 4 人使用的盖子。
他们不尊重我们选择的房间。没有2人的椅子。早餐服务很差。
好的
Room is like a mini apartment. The bedroom is seperate with double doors which makes it very spacious and offers some privacy from the living space and kitchen.
The room was clean and comfortable. However, there was definitely a stench in the room. Also, the neighboring room was quite noisy late into the night making it difficult to sleep.
I was sent an online check in form which asked if I had any special requests. I asked to have an early check in despite check in being 3:00pm. We arrived at 2:10pm and asked for an early check in but the manager told us that the room wasn't ready. A staff person checked behind him to find out that the room was ready- he just didn't want to be bothered. She told us we could come back up to the desk at 2:30. Nothing happened between 2:10 and 2:30 - it was ridiculous. The woman who helped me was awesome and even she knew how ridiculous the manager and the other staff person were being. We didn't argue at all, we just asked what the purpose of an email being sent the day before asking us if we had any special requests was - there was no response which was also annoying, but it was not like we were asking to check in even an hour early! Finally, at night I woke up to go to the bathroom and there were bugs crawling around the bathroom floor and on the wall. We will never stay here again and we will be leaving a terrible Yelp and Google review as well. Terribly run establishment.
No housekeeping on weekends meant we did not come back to a clean and made bed and had to ask for towels.
The bed was a full size terribly uncomfortable bed. The 2 night stay was way OVER PRICED for what this place is. Very suspicious environment and I think geared for long term "rentals" .
Spoke to staff and because the room was dirty eith boogers on my sheets and toe nails in the bathroom they agreed to compensate $75.00. ******* needs to contact the hotel and credit my credit card
Nice hotel
The hotel staff was very kind and welcoming. The hotel was in a safe location, it was clean and the free breakfast was good. Awesome pool too. We didnt get a chance to use it but got a nice view of it