酒店回复: Salut Laura! Nous regrettons sincèrement que votre séjour n'ait pas répondu à vos attentes. Nous nous excusons pour les désagréments rencontrés concernant le lit, la climatisation, la propreté de la salle de bain, et la piscine. Votre retour est précieux et nous allons nous assurer que ces problèmes soient abordés immédiatement avec notre équipe. Nous souhaitons offrir à nos clients une expérience agréable et nous regrettons de ne pas avoir répondu à ces attentes lors de votre visite. Nous espérons avoir l'opportunité de vous accueillir de nouveau et de vous offrir un séjour plus satisfaisant.
酒店回复: Salut Nadine! Nous sommes désolés d'apprendre que votre séjour n'a pas répondu à vos attentes. Nous regrettons les désagréments rencontrés, notamment l'absence de machine à glace, la fermeture de la piscine, et les lacunes dans la chambre et la cuisinette. Votre retour est précieux et nous aidera à améliorer nos services. Nous espérons avoir l'occasion de vous offrir une meilleure expérience à l'avenir.
3.0分
其他
原文
翻译提供方：Google
他们不尊重我们选择的房间。没有2人的椅子。早餐服务很差。
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酒店回复: Salut Jean! Nous vous remercions pour vos commentaires. Nous sommes désolés que le choix de chambre et le service au petit-déjeuner n'aient pas répondu à vos attentes. Nous prenons vos remarques très au sérieux et nous allons les transmettre aux équipes concernées pour améliorer ces aspects. Nous espérons avoir l'opportunité de vous offrir une meilleure expérience lors de votre prochaine visite.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for your 10/10 rating — it means the world to us! We’re delighted you had a fantastic experience. We’re always looking forward to welcoming back valued guests like you.
2.0分
家庭亲子
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No housekeeping on weekends meant we did not come back to a clean and made bed and had to ask for towels.
The bed was a full size terribly uncomfortable bed. The 2 night stay was way OVER PRICED for what this place is. Very suspicious environment and I think geared for long term "rentals" .
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酒店回复: Hi Allison,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the housekeeping schedule and the issues with your room. Your feedback about the bed comfort and overall environment is important to us and has been passed along to management for review. We always strive to provide a better experience and hope you’ll consider giving us another chance in the future. Please feel free to contact the hotel directly if you’d like to discuss your stay further.
3.0分
家庭亲子
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Spoke to staff and because the room was dirty eith boogers on my sheets and toe nails in the bathroom they agreed to compensate $75.00. ******* needs to contact the hotel and credit my credit card
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酒店回复: Hi Lori,Thank you for sharing your experience, and we're truly sorry for the issues you encountered. That’s certainly not the standard we aim to provide. Your concerns have been passed along to management for review.As your booking was made through *******, we kindly recommend contacting them directly so they can coordinate with the hotel regarding any compensation. If you need further assistance, feel free to give us a call directly.We do hope you'll consider staying with us again so we can offer you a much better experience.
5.0分
其他
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Nice hotel
The hotel staff was very kind and welcoming. The hotel was in a safe location, it was clean and the free breakfast was good. Awesome pool too. We didnt get a chance to use it but got a nice view of it
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear that our staff made you feel welcome, and that you enjoyed the clean rooms, safe location, breakfast, and pool view. We look forward to welcoming you back to enjoy the pool and another great stay!
4.0分
情侣出游
Reserved suite seemed to have odd smell and a grill was leaking propane during visit also.
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酒店回复: Thank you for your feedback. We are truly sorry to hear about the issues you encountered during your stay. This is certainly not the experience we want for our guests, and we sincerely apologize for any discomfort or concern this may have caused.Your comments have been taken very seriously and have been passed directly to our management and maintenance teams for immediate review and action. The safety and comfort of our guests are our top priorities, and we are committed to ensuring that all of our facilities are in perfect working order.We would appreciate the opportunity to speak with you directly to learn more about your experience. We kindly invite you to call the hotel at your earliest convenience and ask to speak with a manager.We truly hope to have the chance to restore your faith in our service on a future visit.
4.0分
商务出差
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Not the best maintained Staybridge I have stayed at. The rooms could use a facelift and the pool area was unkempt and unsafe (litter, worn furniture, broken/missing handrails). The food options at the social hour were not very appetizing. The property was clean however and the staff were nice and helpful.
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酒店回复: Thank you for sharing your detailed feedback. We appreciate your kind words about our staff and the overall cleanliness of the property.We regret that certain aspects, such as the condition of the rooms and pool area, did not meet your expectations. Please know that your comments regarding maintenance and safety have been shared with our management and maintenance teams for immediate review and action.We’re also sorry to hear that the social hour food options did not appeal to you. We are always looking to enhance our offerings and your input will help guide those efforts.We value your insights and hope to have the opportunity to welcome you back in the future to experience the improvements we are working to implement.
3.0分
家庭亲子
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Wifi did not work for Nintendo switch. Pool was closed for maintenance. Auto switches like front desk did not work. Fairly clean. Beds are decent. Nice to have a microwave and fridge/freezer. Free breakfast was a nice amenity. Overall not bad but room for improvement.
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酒店回复: Thanks for your honest review and 6/10 rating. We're glad you found the room fairly clean and appreciated the in-room amenities like the microwave and fridge/freezer, as well as the free breakfast. We apologize for the inconvenience with the WiFi, pool closure, and auto switches not working — we understand how frustrating that can be. Your feedback helps us improve, and we hope to provide a better experience next time.
不要相信照片或描述......
非常大的失望。我订的是2位成人和2位儿童，不幸的是，提供的房间只能容纳3人睡觉（沙发床包括一张单人床......） 无法换房间。于是我女儿就趴在地上了。空调既不能调节，也不能关闭，直接吹在沙发床上……我们只好把行李箱放在前面，稍微隔绝一下空气。我们选择这家酒店是因为有室外游泳池，但不幸的是我的孩子们没有在里面游泳……底部又绿又脏。浴室很脏，我重新洗了厕所和地板……午餐还可以。
令人失望的是没有制冰机，我们到达时游泳池已经关闭，房间里没有沙发床的盖子，小厨房里也没有可供 4 人使用的盖子。
他们不尊重我们选择的房间。没有2人的椅子。早餐服务很差。
好的
No housekeeping on weekends meant we did not come back to a clean and made bed and had to ask for towels.
The bed was a full size terribly uncomfortable bed. The 2 night stay was way OVER PRICED for what this place is. Very suspicious environment and I think geared for long term "rentals" .
Spoke to staff and because the room was dirty eith boogers on my sheets and toe nails in the bathroom they agreed to compensate $75.00. ******* needs to contact the hotel and credit my credit card
Nice hotel
The hotel staff was very kind and welcoming. The hotel was in a safe location, it was clean and the free breakfast was good. Awesome pool too. We didnt get a chance to use it but got a nice view of it
Reserved suite seemed to have odd smell and a grill was leaking propane during visit also.
Not the best maintained Staybridge I have stayed at. The rooms could use a facelift and the pool area was unkempt and unsafe (litter, worn furniture, broken/missing handrails). The food options at the social hour were not very appetizing. The property was clean however and the staff were nice and helpful.
Wifi did not work for Nintendo switch. Pool was closed for maintenance. Auto switches like front desk did not work. Fairly clean. Beds are decent. Nice to have a microwave and fridge/freezer. Free breakfast was a nice amenity. Overall not bad but room for improvement.