酒店回复: Dear Kathryn,Thank you for sharing your experience. We’re genuinely sorry to hear that your request for an extra chair wasn't handled with the attention it deserved, and that the situation with your room door being left propped open wasn’t appropriately addressed. That’s certainly not the level of service we aim to provide, and we apologize for the lack of responsiveness from management. On a positive note, we’re glad that Trixie was able to help and make you feel better during your stay. She’s a valuable member of our team. Your feedback is essential, and we’ll use it to improve our service moving forward.Sincerely,Hampton Inn & Suites by Hilton Craig Management
1.0分
朋友出游
原文
翻译提供方：Google
花了三次尝试才理清账单，这是我们两周旅行中最糟糕的免费早餐
4.0分
其他
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Staff could have been a bit more friendly, checkin checkout front deak staff were friendly but no one else aeemed to have any personality or personal service skills
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酒店回复: Dear Guest,We’re glad you found our front desk team friendly, but we’re sorry the rest of your interactions didn’t reflect the warm service we aim to provide. We appreciate you bringing this to our attention and will address it with our team to ensure a more engaging and welcoming experience throughout the hotel. We hope to have the chance to serve you better on your next visit.Sincerely,Hampton Inn & Suites by Hilton Craig Management
4.0分
其他
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The room was nice,clean, and updated. I was a bit disappointed that there were only down pillows on the bed-not an alternative. Also, anytime someone would enter or exit their room, the door would slam - it would be nice if there was a pad that lessened the noise. The breakfast was excellent and that made up for the pillow choice and the noise.
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酒店回复: Dear Stefanie,We're glad you enjoyed our clean, updated rooms and excellent breakfast. We appreciate your comments about the pillows and door noise—your suggestions are valuable and will be shared with our team for review. We’re always looking for ways to enhance guest comfort and hope to welcome you back for an even better stay next time.Sincerely,Hampton Inn & Suites by Hilton Craig Management
2.0分
其他
This is second time I stayed and the second time the water pressure for the shower was extremely low.
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酒店回复: Dear Karen,We’re sorry to hear about the ongoing issue with the shower water pressure. Our maintenance team has been notified to inspect and resolve this promptly. We truly value your loyalty and feedback, and we’ll work to ensure your next stay is much more comfortable.Sincerely,Hampton Inn & Suites by Hilton Craig Management
2.0分
其他
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My room was very noisy. Noisy neighbors and ac/heating units. I complained to Donald, the manager. He said he would call me back. Never heard back from Donald. I'm not a satisfied customer!!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the noise disturbances you experienced during your stay and for the lack of follow-up after you spoke with our manager, Donald. This is certainly not the level of service we strive to provide. Your comfort and satisfaction are very important to us, and we regret that we fell short on this occasion. Please know that we are addressing both the noise concerns and the communication issue to ensure this doesn’t happen again. We truly value your feedback and hope you’ll consider giving us another opportunity to make things right.Sincerely,Hampton Inn & Suites by Hilton Craig Management
4.0分
其他
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The faucet in bathroom sink was VERY loose. The faucet on the tub was also loose. The hair dryer was a wall mounter, but laying on the shelf. Breakfast fine. Coffee fine.
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酒店回复: Dear Guest,We’re glad you enjoyed the breakfast and coffee. We apologize for the maintenance issues with the bathroom fixtures and hair dryer. Our team will address these promptly to ensure everything is in proper working order. We appreciate you bringing this to our attention and hope to welcome you back for a more seamless stay.Sincerely,Hampton Inn & Suites by Hilton Craig Management
4.0分
家庭亲子
It was okay, but they need to step the condition and the coffee products in the room to be in line with the one in Cody, WY. That one was perfect
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酒店回复: Dear Guest,We’re glad your stay was okay, but we’re sorry to hear it didn’t meet the high standard set by our Cody, WY location. We appreciate your feedback regarding room condition and coffee products, and we’ll review these areas with our team. Your comments help us improve and ensure a more consistent experience across all our locations.Sincerely,Hampton Inn & Suites by Hilton Craig Management
1.0分
其他
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I had my ******* reservation and confirmation number printed out and on my phone.The hotel didn’t have any record of it. I had to pay again. The hotel was full but they were able to find me a room
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酒店回复: Dear Guest,We’re truly sorry for the inconvenience you faced with your reservation not appearing in our system. We understand how stressful that situation can be. We're glad our team was able to find you a room despite being fully booked. We’ll review this issue to help prevent similar situations in the future. We appreciate your patience and hope to serve you more smoothly next time.Sincerely,Hampton Inn & Suites by Hilton Craig Management
好……几乎非常好
酒店很新，房间宽敞，家具也很新。一些小细节需要改进（衣帽架坏了，洗漱用品也少）。
床很舒服，也很干净。但是隔音效果不佳，而且由于是两层楼的酒店，你的安宁完全取决于楼上的邻居……
早餐简单，量足，但没什么特别的。
仍然是一家非常令人满意的酒店。
经理不愿满足我们在大床房加一把椅子的请求。房间里只有一把椅子，供两人使用。
有人把我们的房间敞开着（可能是客房服务人员弄的）。房间里什么都没有丢失。我向经理汇报了此事，但经理依然漠不关心。
不推荐。
前台服务员Trixie很乐于助人，让我们的入住体验更加愉快。
花了三次尝试才理清账单，这是我们两周旅行中最糟糕的免费早餐
Staff could have been a bit more friendly, checkin checkout front deak staff were friendly but no one else aeemed to have any personality or personal service skills
The room was nice,clean, and updated. I was a bit disappointed that there were only down pillows on the bed-not an alternative. Also, anytime someone would enter or exit their room, the door would slam - it would be nice if there was a pad that lessened the noise. The breakfast was excellent and that made up for the pillow choice and the noise.
This is second time I stayed and the second time the water pressure for the shower was extremely low.
My room was very noisy. Noisy neighbors and ac/heating units. I complained to Donald, the manager. He said he would call me back. Never heard back from Donald. I'm not a satisfied customer!!
The faucet in bathroom sink was VERY loose. The faucet on the tub was also loose. The hair dryer was a wall mounter, but laying on the shelf. Breakfast fine. Coffee fine.
It was okay, but they need to step the condition and the coffee products in the room to be in line with the one in Cody, WY. That one was perfect
I had my ******* reservation and confirmation number printed out and on my phone.The hotel didn’t have any record of it. I had to pay again. The hotel was full but they were able to find me a room