Staff is not there at night, have to check in on a machine. Complicated instructions on how to open hotel room door. Never spoke with anyone. Room decent
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酒店回复: Dear Guest,Thank you for sharing your experience. We have noted your comments regarding the late night staffing, the self check in process and the instructions for accessing the room. These points will be reviewed with our team as we continue working toward a smoother and more supportive arrival experience for all guests. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
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For price point this was unacceptable. Sink faucet hanging ont counter, blinds shredded, romm unupdayed in at least a decade, interstate traffic very loud in room. First HI Express ive used with this level of upkerp
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酒店回复: Dear Guest,We regret the inconvenience you encountered during your stay. Your comments regarding maintenance, noise levels, and room condition have been shared with our management and maintenance teams for prompt review. We are committed to improving upkeep and ensuring a better guest experience that reflects the standards of our brand. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
情侣出游
The staff were very nice. The room was spotless, and my husband loved the coffee.
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酒店回复: Dear Guest,Thank you for staying with us. We are glad to know the friendly staff and spotless room made your stay pleasant and welcoming. It is wonderful to hear your husband enjoyed the coffee as well. Providing a comfortable and well-cared-for environment is important to us, and we appreciate your kind words. We look forward to welcoming you again.Sincerely, Hotel Manager
1.0分
商务出差
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Worst experience. We took photos of stains everywhere (my husband and I couldn't even sit on the furniture after our 16 hour drive) The mold growing on the ceiling and walls, a musty broken a/c unit, the curtains that did not function, dirt and hair clumped in piles under furniture. Couldn't get out of there fast enough. Non-refundable due to booking through *******. Staff was friendly.
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay. While we are glad you found the staff friendly, your comments regarding room condition, cleanliness, and air conditioning have been noted. These concerns will be addressed with our housekeeping and maintenance teams to ensure improved standards and a more comfortable experience for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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The first room we were in still had toothpaste in the sink as if it hadn’t been clean and they moved us to a new room in which still didn’t look the cleanest but we made do as we were driving back from Texas. The fridge leaked water into the doio
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酒店回复: Dear Christopher,Thank you for sharing your experience. We regret to hear about the cleanliness concerns and the issue with the refrigerator. Your feedback is important and will be reviewed with our team to ensure better attention to detail. We appreciate your comments as they guide us in improving the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
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I am moving my daughter across the country with her cat. After 12 hours of driving, I appreciated the fact that the hotel allowed pets. We didn't have to struggle to find a hotel.
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酒店回复: Dear Kristine,Thank you for sharing your experience. We are glad our pet-friendly policy made your long journey more comfortable and convenient while moving your daughter across the country. It is wonderful to know we could provide a welcoming stay for both you and the cat after such a long drive. We look forward to welcoming you back. Sincerely, Hotel Manager
4.0分
情侣出游
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We always use ******* for overnight stops while taking road trips. Holiday Inn Express is the chain that we prefer. I love their sheets! It is very consistent from hotel to hotel, you know what to expect.
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酒店回复: Dear JULIA,Thank you for your feedback! We're so glad to hear that you consistently enjoy your stays with Holiday Inn Express during your road trips. We truly appreciate your loyalty and are happy to know you love our sheets and the consistency we provide. We look forward to welcoming you again on your future travels!Sincerely, Hotel Manager
5.0分
其他
Very welcoming . Staff was great and helpful. Breakfast was tasty
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We're delighted you enjoyed our hospitality and breakfast. We look forward to welcoming you back soon!Sincerely, Hotel Manager
3.0分
其他
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As soon as we walked in the front door, you could sense it wasn't real clean. Our room stunk. I burned a candle and the small still lingered. The bathrooms by the breakfast area hadn't been touched for two days. No soap. Towels all over the floor from overflow. A customer complained twice about the bathrooms. Finally someone went in with paper towels and soap. The food was good. The girl in there was super friendly and cleaned well. The elevator stopped on level 2 every time you went up or down. Not what you would exot out of a Holiday inn. W won't be returning.
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酒店回复: Dear Deborah,We are sorry to hear about the cleanliness issues you encountered, including the room odour and the condition of the breakfast area bathrooms. Your feedback is important, and we will address these concerns with our housekeeping and maintenance teams. We appreciate your kind words about our staff and the food, and we regret that your experience did not meet expectations. We look forward to welcoming you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
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There sloagan was literally sorry for the inconvenience. Asked for towels for pool several times nevet got any. Elevator was broken had to hold down button just to call elevator
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酒店回复: Dear Michael,We apologise for the inconvenience you experienced during your stay. Not receiving towels for the pool, the broken elevator, and the overall lack of attention to your requests are not acceptable. Your feedback will be shared with our team to improve service and maintenance. We hope to welcome you again soon.Sincerely, Hotel Manager
Staff is not there at night, have to check in on a machine. Complicated instructions on how to open hotel room door. Never spoke with anyone. Room decent
For price point this was unacceptable. Sink faucet hanging ont counter, blinds shredded, romm unupdayed in at least a decade, interstate traffic very loud in room. First HI Express ive used with this level of upkerp
The staff were very nice. The room was spotless, and my husband loved the coffee.
Worst experience. We took photos of stains everywhere (my husband and I couldn't even sit on the furniture after our 16 hour drive) The mold growing on the ceiling and walls, a musty broken a/c unit, the curtains that did not function, dirt and hair clumped in piles under furniture. Couldn't get out of there fast enough. Non-refundable due to booking through *******. Staff was friendly.
The first room we were in still had toothpaste in the sink as if it hadn’t been clean and they moved us to a new room in which still didn’t look the cleanest but we made do as we were driving back from Texas. The fridge leaked water into the doio
I am moving my daughter across the country with her cat. After 12 hours of driving, I appreciated the fact that the hotel allowed pets. We didn't have to struggle to find a hotel.
We always use ******* for overnight stops while taking road trips. Holiday Inn Express is the chain that we prefer. I love their sheets! It is very consistent from hotel to hotel, you know what to expect.
Very welcoming . Staff was great and helpful. Breakfast was tasty
As soon as we walked in the front door, you could sense it wasn't real clean. Our room stunk. I burned a candle and the small still lingered. The bathrooms by the breakfast area hadn't been touched for two days. No soap. Towels all over the floor from overflow. A customer complained twice about the bathrooms. Finally someone went in with paper towels and soap. The food was good. The girl in there was super friendly and cleaned well. The elevator stopped on level 2 every time you went up or down. Not what you would exot out of a Holiday inn. W won't be returning.
There sloagan was literally sorry for the inconvenience. Asked for towels for pool several times nevet got any. Elevator was broken had to hold down button just to call elevator