酒店回复: Dear Guest Rebecca Shi,Dear Guest,Thank you for taking the time to share such detailed feedback about your stay. We're truly sorry to hear that your experience was so disappointing and that you encountered multiple issues, from cleanliness and noise to safety concerns and poor rest.Please accept our sincere apologies — this is not the standard we aim to provide. Your comments regarding the balcony access, noise disturbances, and the condition of the room are especially concerning and will be addressed with the appropriate teams immediately. Guest safety, cleanliness, and comfort are our top priorities, and it’s clear we fell short during your stay.We also regret the inconvenience with housekeeping and parking. Your feedback is extremely valuable to us, and we take it seriously as we continue to improve our services and facilities.Despite your disappointment, we do hope you’ll consider giving us another opportunity in the future to show the quality experience we strive to offer all our guests.Kind regards,The Holiday Inn Salzburg City - Team
酒店回复: Dear valued Guest,Thank you for your candid review about your individual experience with our Holiday Inn Salzburg City by IHG.Please take again our sincere apologize for this inconvenient situation in our hotel. We still understand your disappointment! It is just a little sign of excuse - but of course we re-charge your room-billing. Furthermore we already have trained our team to be more attention for secure and safety in our hotel. If you have still something on your mind please feel free to contact us with a private message to offer you assistance.It would be a pleasure to get the opportunity to welcome you again to offer you a better guest-experience.King regards from the city of Mozart,The Holiday Inn Salzburg City - Team
酒店回复: Dear guest Yaoayaoyao,Thank you for your candid review about your individual experience with our Holiday Inn Salzburg City.We appreciate your feedback and sincere apologize that your experience with the hotel-service was not fully what you expected for. We shared your review with our team to improve our service and quality to offer you a better guest-experience in future.It would be wonderful to get the opportunity to welcome you again!Best regards from the city of Mozart,CorinaHoliday Inn Salzburg City by IHG
符合假日酒店一贯的水准，床舒服，热水充足，有圆桌和写字台。服务热情。早餐不错。酒店位置离老城有些距离，大概步行15分钟左右。房间可看到山景。4月去看到漂亮的晚樱花。电梯旁ihg的宣传贴，很友好。萨尔茨堡很漂亮。
避雷避雷！ 太可怕了！房间非常老旧，水壶杯子上都是灰尘，卫生间漏水，屋里有蚊子！
有安全隐患！窗外有个阳台，但是和同楼层的其它房间共享。隔壁房间的住客可以从阳台走到我们房间的窗外，如果没关好门，完全可以从阳台走进来房间！窗户隔音差，半夜凌晨2点，隔壁房间的人在窗外阳台上大声讲电话聊天，吵到完全睡不好！
早上9点，有人来敲门，甚至还尝试用房卡刷房门，我问是谁，说是housekeeping，我大声喊我们要退房了，她才不再尝试用房卡刷。
停车场很窄，车子长的根本停不进。总之非常不推荐！
位置好找，附近有很多不错的餐厅。房间干净也很大。
我们到店入住一切正常，放下行李就出去玩了，晚上九点多回到酒店，被通知换房间了，前台解释是他们没有在系统里登录我们的房间已有客人，又check in了其它的客人，结果客人进房间发现我们的行李，就跟前台吵了起来，结果前台就把我们的行李收到储物间了，感觉非常不好，在我们不知情的情况下，私自进入我们的房间，接触我们的私人物品按理说就是不符合行业规则的，因此我还丢失了吃的处方药和养生茶，前台人员还一直推脱责任，第二天早上和洒店经理沟通，开始她都不知道真实情况，只知道客人换了房间，但是不知其真实原因
酒店房间里的灯光有点暗，这是唯一让我感到遗憾的地方！虽然能看清楚东西，但总觉得昏暗，希望可以再亮一点。不过，房间本身挺宽敞的，洗手间用起来也很方便，这点很不错。走到米拉贝尔花园或中央车站大约10到15分钟，所以地理位置也还可以。总体来说，值得推荐！
前台服务人员很周到，可以寄存行李。房间整洁，带一个露台。位置不错，离车站景点都是步行半个小时的距离。
酒店离市中心和火车站都只有1.5公里，旁边还有商店。员工热情周到，房间干净舒适。唯一不足是照明不太够。房间是落地窗，我很喜欢。我们点了早餐，很满意。热食需要单独点，有各种口味的煎蛋卷或煎蛋。总体都很满意，强烈推荐！谢谢。
房间中规中矩，但是对酒店服务不太满意，竟然没有清扫。但是和携程平台反应后，回复处理迅速，问题有了满意的解决。这里给携程点赞！
这个价格，享受的是和国内二星差不多的设施和早餐。酒店首页的照骗是画，千万别以为酒店的外观长那样。房间在欧洲是大的了，其他都一言难尽。。。对酒店有要求的还相信品牌的千万慎重考虑。。。早知道我不如睡机场了。沐浴露和洗发液有的，其他都要自带。照骗不想拍了，怕手机有记忆不想再去萨尔茨堡
酒店点评：萨尔茨堡假日酒店
我们萨尔茨堡之行在假日酒店度过了一段愉快的时光。酒店地理位置优越，交通便利，火车站和巴士站都在附近，对旅客来说非常方便。
酒店员工服务周到，随叫随到，确保我们所有需求都能得到及时满足。他们的专业精神和友善的态度为我们的整体住宿体验增色不少。
房间干净、舒适、维护良好，在游览了一天城市后，这里是放松身心的理想之所。酒店提供的设施也足够完善，一切都运转正常。
总的来说，我们住得很开心，会向所有来萨尔茨堡的游客推荐这家酒店。就其地理位置和服务而言，性价比很高。