酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback regarding your stay at Aston Sunset Beach Resort - Gili Trawangan. We truly appreciate you taking the time to highlight both the positive and constructive aspects of your experience.We are pleased to hear that you found our facilities convenient, especially the medical room and minimarket, and that our team’s enthusiastic service left a positive impression. It is always encouraging to know that our staff responded promptly to any concerns you experienced.At the same time, we sincerely apologize for the shortcomings you mentioned. We regret that the room condition, including the wardrobe cleanliness and the unusable safe, did not meet your expectations. Your comments have been shared with our housekeeping and maintenance teams for immediate inspection and improvement.We also apologize for the inconvenience caused by noise and the room location. Room preferences are very important to us, and we always recommend that guests inform us in advance so we can do our best to allocate a room that suits their expectations, subject to availability. Regarding the swimming pool, please note that for safety reasons it operates during designated hours only.We are sorry to hear that your breakfast experience was disappointing. We continuously review our breakfast service to ensure food quality, variety, and timely replenishment, and your feedback will certainly help us improve in this area.Thank you once again for your honest review. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay in the future.Warmest Regards,I Komang Wira MerthaFront Office Manager
酒店回复: Dear Guest,Thank you so much for your detailed and thoughtful review!We’re delighted to hear that you had an enjoyable and memorable stay with us. Gili Island truly offers a unique experience, and we’re glad you embraced the adventure of crossing the island and discovering the charming villages along the way — it’s a special perspective many guests come to love.It’s wonderful to know our team was helpful in assisting you, and that you enjoyed our semi-open lobby concept, beachfront restaurant, and evening movie sessions. Watching a film under the stars on beanbags with complimentary cocktails is definitely one of our favorite experiences to offer, so we’re happy you found it pleasant and relaxing.We’re also pleased that you appreciated the spacious bungalow room and large bathroom, as well as the comfort and suitability of the amenities for your child. Your feedback about the breakfast is noted, and we’ll continue working to enhance our offerings.Thank you for highlighting the value and overall experience Warmest Regards,I Komang Wira Mertha Front Office Manager
在此住了两晚，酒店环境舒服，房间空间大，洗手间空间也大。整个酒店工作人员都面带微笑，非常友善。酒店对面的沙滩和日落非常美！ 免费沙滩电影，氛围感满满，酒店餐厅也超级nice，下次去吉利一定会再次入住此酒店！
这是一次非常令人满意的入住体验。酒店设施维护得很干净，地理位置也非常好。每晚都能在海边看电影，还有2.5米深的潜水池，这些都非常棒。
设施：设施比较全，医务室和便利店都有，很方便
卫生：可能因为时间比较久，房间内整体比较旧，衣柜擦不出来那种，保险柜生锈了不好用
环境：选的大床房，但是距离门口太近，很吵，原本想着距离泳池近，但是泳池晚上不让用，也比较小，旁边一直有人，一次都没有游成。如果对大床没要求。建议住3开头的房间。靠里，很安静，而且预定的时候双床房便宜很多。
服务：服务很热情，有问题会直接处理。
隔音不好，楼上一直有国人带着小孩的家庭来回跑，半夜还跑。一点不隔音。中国人太多了。早上九点半就没什么饭了，基本要一点上一点，餐选择少
酒店在GILI T岛，从码头过去需要坐马车taxi，或者也可以像我们一样，拖着行李横穿整个小岛，有点累，但沿途经过村庄很有意思，跟小岛外围沿海道路完全不一样的风景；
酒店工作人员很热心，帮忙找了酒店门口租scooter的老板租车；酒店大堂是那种半开放式的，就在小岛主路边，主路另一边就是海滩和这家酒店的餐厅，每天晚上在餐厅的露天海滩会放一部电影，大家就躺在沙滩上的懒人沙发里，可以点他们的饮料和爆米花之类的，我们入住送了三杯无酒精的鸡尾酒，点了这个一边喝一边看电影，很惬意；
酒店不算小，是个度假村类型的，但公共泳池不大，因为有些房型是自带小泳池的，我们的房间在比较靠里面的小木屋二楼，空间蛮大的，特别是洗手间，巨大!
酒店用的洗漱用品很OK，放心给孩子用；早餐一般般，不过可以吃饱就好啦~
总之，性价比非常高的酒店
这是在吉利岛享受日落和酒店假期的完美选择👍👍👍👍👍
我和朋友本来打算好好放松一下，但我们却在吉利岛忙着浮潜和享受酒店设施。
现场以优惠的价格给我们延长了一晚，我们很感动。酒店有很多韩国客人，也有会说韩语并能进行简单对话的员工，所以这家酒店已经升级为我想再次入住的酒店啦~~🥰
除了床架的边角有点凸出，不小心容易碰到外，其他都很好。淋浴间也没有隔断或浴帘，洗澡后卫生间地板会被水弄湿。
房间就是用来休息的，酒店的海滩很漂亮，空调太冷了，冷得我关掉才行，自己租个小电驴度假感拉满，不过酒店的海滩上午退潮，可以赶下小海，晚上的沙滩电影也就那么回事，重点来了，想同欧美女生有故事的无脑冲吉利T岛，凌晨酒吧大胆去搭讪
酒店很棒，像个地标一样！下次我还想再来，不过清洁方面有点遗憾，洗漱用品没有及时补充。
我喜欢酒店的地理位置、早餐、泳池、电影和友好的员工。
我很喜欢这家酒店。酒店区域绿树成荫，打理得井井有条。酒店位于西海岸第一线，环境相当安静祥和。涨潮时可以在海里游泳，有沙质海底区域，但也有很多珊瑚和礁石，而且水流会把人往右边带。酒店里有一个很棒的大泳池，被树荫遮蔽。房间里生活必需品一应俱全——空调、冰箱、烧水壶、杯子、玻璃杯、吹风机、电视（不是智能电视，但可以插U盘）、瓶装水（前台也有饮水机）、茶和咖啡。床很舒服，床单、枕头和毛巾品质都很好。自助早餐非常棒，有煎蛋台、沙拉吧、华夫饼和煎饼，甚至还有奶酪和鲜榨果汁。
总的来说，这家酒店的管理者和员工工作很到位，住在这里感觉很舒适。
缺点：1. 从港口过来只能骑马，单程费用是15万印尼盾——大约10美元。2. 卫生间没有通风设备。3. 泳池入口不太方便——没有正常的梯子。4. 早餐的组织方式有点奇怪——一部分菜品放在前台旁边的过道上，另一部分在餐厅大厅，得拿着盘子和杯子来回穿梭于两扇门之间，很不方便。5. 酒店不新了，大约有10年历史，但维护得很好。另外需要注意的是，园景房离海滩比较远，在岛屿内部，但那里会比较安静。