酒店回复: Dear Guest,Thank you for choosing to stay with us at Pan Pacific Perth and for sharing your comments. While I am pleased to read your kind recognition of our colleagues from our Concierge department, I am concerned to learn of the other aspects of your stay that did not meet expectations.I was very sorry to hear of your experience when requesting a room with a view. Requests of this nature should have been handled with warmth and efficiency, and I regret that this was not the impression given. We have followed up with our team to ensure such interactions reflect the high standards of service we expect at all times.We hope to welcome you back, perhaps in one of our room categories that guarantee a River view. Room features do vary by category, and these details are outlined at the time of booking across all reservation platforms.Sincerely Yours,Rens BreurGeneral Manager

酒店回复: Dear bunnyinsyd,Thank you very much for your kind words about your recent stay with us, we are delighted to know you enjoyed your time at Pan Pacific Perth.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback.The experience you describe is not aligned with the standard we hold ourselves to, nor with the experience most of our guests associate with our hotel. For that reason, the concerns you have raised are being treated with seriousness and care.Your comments regarding the check in process and perceived lack of support at the front desk are concerning. Regardless of how busy a period may be, guests should feel acknowledged and assisted. I will be reviewing this with our Front Office leadership team to ensure staffing presence and service conduct remain consistent with our expectations.The housekeeping matters you outlined, including incomplete servicing and delays in replenishing requested items, also fall below our operating standards. A multi night stay should be fully serviced each day, and guest requests should be handled promptly and professionally. This will be investigated with our Housekeeping team as a priority.With respect to the swimming pool, our stated operating hours are from sunrise to sundown. Access to the pool deck remains available beyond these hours, however entry into the water after sundown is discouraged for safety reasons. If this was not clearly communicated or if the messaging you received was inconsistent, that is something we will address to ensure clarity for future guests.Regarding your reference to flies in the guest room, I would like to note that we have not received similar feedback of this nature. Matters relating to pests or vermin are acted upon immediately and with urgency whenever reported. Nevertheless, your comments have been escalated to both Housekeeping and Engineering for a thorough inspection as a precaution. Cleanliness and hygiene are fundamental to our standards and are monitored closely.While I regret that your stay did not meet expectations, I do appreciate you bringing these matters to our attention. All feedback is reviewed at leadership level and used to reinforce accountability across our teams.Should you wish to discuss your experience further, I would welcome the opportunity to correspond with you directly.Sincerely Yours,Rens BreurGeneral Manager

酒店回复: Dear Guest,Thank you very much for your kind words about your recent stay with us, we are delighted to know you enjoyed your time at Pan Pacific Perth.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager

酒店回复: Dear Guest,Thank you very much for your kind words about your recent stay with us, we are delighted to know you enjoyed your time at Pan Pacific Perth.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager

酒店回复: Dear XuefeiyangXFFH,Thank you very much for your kind words about your recent stay with us, we are delighted to know you enjoyed your time at Pan Pacific Perth.We appreciate your feedback on the parking facilities as we view this matter with importance.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager

酒店回复: Dear doublehaohao,Thank you very much for your kind words about your recent stay with us, we are delighted to know you enjoyed your time at Pan Pacific Perth.We appreciate your feedback on our parking prices.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager

酒店回复: Dear Anne,Thank you for choosing to stay with us again and for taking the time to share such thoughtful feedback. We truly appreciate your continued trust in our hotel.I’m delighted to read that our central location, luggage storage service, and ease of access to the city and surrounding attractions made your stay convenient and enjoyable. The walk down to the Swan River and the ability to enjoy both sunset and sunrise is indeed a special aspect of our location, and I’m pleased this added to your experience.Thank you also for your candid comments regarding the guest room doors. I regret that noise from door movement disturbed your rest, particularly late at night and early in the morning. Your suggestion regarding a soft closing or buffering mechanism is well noted and appreciated. While guest behaviour can contribute to such disturbances, we recognise the importance of minimising noise wherever possible and your feedback has been shared with our engineering team for review.We value your observations as they help us refine the guest experience, and I hope we will have the opportunity to welcome you back again for an even more comfortable and restful stay.Sincerely Yours,Rens BreurGeneral Manager

酒店回复: Dear Modoumonanfengzhizhu,Thank you very much for your kind words about your recent stay with us, we are delighted to know you enjoyed your time at Pan Pacific Perth.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager