酒店回复: Dear Qiqishi, Thank you for your wonderful review. We’re delighted to hear that you enjoyed our central location and found it convenient for exploring the city and joining tours.It’s also great to know that our front desk team made a positive impression and that you appreciated the spacious rooms and breakfast selection — including the fried rice! We always aim to offer a varied breakfast experience for our international guests.At the same time, thank you for pointing out the slow shower drain. We truly appreciate you bringing this to our attention, and we will ensure it is followed up internally.We hope to welcome you back to Radisson Blu Hotel Tromsø for another enjoyable stay in the future.Best RegardsJensRadisson Blu Tromsø

酒店回复: Dear Senlintaishan, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and sincerely regret that your stay did not meet even the most basic expectations.Please accept our deepest apologies regarding the curtains and the difficulty you experienced when requesting a room change. This is certainly not the level of service we aim to provide, and we regret that this was not handled more smoothly from the start.We are especially concerned to read your comments about the items found in the closet. This is completely unacceptable and does not reflect our housekeeping standards. We take matters like this extremely seriously, and your feedback will be followed up internally without delay. We also apologize that you did not receive any further communication after reporting it — this should not have happened.Additionally, we regret the issue with the slippers not being properly replaced. Cleanliness and attention to detail are fundamental expectations, and we are very sorry that we fell short during your stay.While we appreciate that you found the breakfast decent, we fully understand that this does not make up for the overall experience you describe. Thank you again for bringing this to our attention.Best RegardsJensRadisson Blu Tromsø

酒店回复: Thank you for sharing your feedback.We are truly sorry to hear that your stay did not meet expectations, particularly regarding room size, bed comfort, and cleanliness. This is not in line with our standards, and your comments have been shared with the relevant teams for review. We appreciate your remarks about the location and view, but regret that the overall experience did not feel worth the price paid.Thank you again for your honest feedback.

酒店回复: Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the hotel’s location near the pier and the beautiful sea view from your room and the hallway windows.At the same time, we are sorry that certain aspects of your stay did not meet your expectations. We appreciate your comments regarding the condition of our corridors and rooms. We understand how important first impressions are, and your feedback will help us as we continue working on improvements to our facilities.We also apologize for any concerns you experienced with the self‑service luggage storage. While many guests appreciate the convenience, we recognize that the open room setup may not feel secure for everyone. Your comments are helpful, and we will review our procedures to ensure a better sense of safety and organization.We are happy you enjoyed the Cable Car and the beautiful views of Tromsø, and we hope your overall trip was memorable.Thank you again for your insights — they help us continue improving. We hope to have the chance to welcome you back in the future for a more satisfying stay.Kind regards Sandra

酒店回复: Dear Guest,Thank you so much for your outstanding feedback and perfect rating! We are thrilled to hear that you enjoyed the Nordic-style décor, the cleanliness of our rooms, and the thoughtful amenities provided. It’s wonderful to know that our front desk, housekeeping, and breakfast team made such a positive impression during your stay.We’re delighted that our central location added convenience to your visit, with easy access to shopping, the station, and tour meeting points. We also appreciate your note about the climate feeling drier compared to the UK — it’s a helpful observation for future guests.We’re glad the view from your room lived up to expectations, and we hope it added to the overall enjoyment of your stay.We look forward to welcoming you back again soon!Warm regards, Sandra

酒店回复: Thank you for sharing your feedback with us. We are sorry to hear that your stay did not fully meet your expectations.We apologize that the sea view from your room was not as you had hoped. The view can vary depending on room location, but it is our intention to provide a clear and enjoyable outlook whenever possible. We regret that this was not the case during your stay.We are also very sorry about the cleanliness issues you encountered in the bathroom. This does not reflect our usual standards, and we will follow up with our housekeeping team to ensure greater attention to detail.Additionally, we apologize if your interaction with our front desk team felt cold or unwelcoming. All guests should feel warmly received, and we will address this with the staff to improve the guest experience.Thank you again for your valuable comments. We appreciate you taking the time to share them, and we hope we may have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards Sandra

酒店回复: Dear Guest,Thank you very much for your wonderful feedback and excellent rating. We are delighted to hear that your sea-view room on the 10th floor provided stunning views of the snow-capped mountains and city lights, and that our lobby amenities and convenient location added to your experience.We are pleased that the Best Arctic office next to the lobby made booking your day tours easy and that the nearby departure point was helpful during your stay. We also appreciate your comment regarding check-in speed, and we will continue working to improve this process to ensure a smoother arrival experience for our guests.It was a pleasure to host you, and we look forward to welcoming you back for another memorable visit to Tromsø.Kind regards Sandra

酒店回复: Thank you very much for your kind review!We’re delighted to hear that you found the room spacious and comfortable, and that our team could assist by providing an extra heater. It’s also great to know you appreciated the clean bath towels and the amenities provided.Thank you for mentioning the need to bring your own toothbrush — this is helpful information for future guests as well.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon!Kind regards Sandra

酒店回复: Dear Guest,Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed your Premium Room and that the sea and mountain view made such a strong impression, even from a lower floor. Tromsø’s scenery truly is special, and we’re glad you were able to experience it.We appreciate your high ratings for our amenities, surroundings, service, and cleanliness — it means a lot to our team.We hope to have the pleasure of welcoming you back on your next visit to Tromsø.Kind regards,Sandra

酒店回复: Dear Guest,Thank you very much for your positive feedback and great rating. We are delighted to hear that you enjoyed our excellent location by the sea, with easy access to restaurants, supermarkets, and nearby transport connections. It’s wonderful to know that our rooftop gym and steam room added to your experience.We appreciate your comments regarding the size of the standard rooms, and we agree that upgrading to a larger room can provide additional comfort. Your observations are valuable to us, and we will continue working to ensure every stay is as enjoyable as possible.It was a pleasure to host you, and we look forward to welcoming you back for another memorable visit to Tromsø.Warm regards, Sandra