酒店回复: Dear G‍u‍e‍s‍t‍ ‍U‍s‍e‍r,Thank you for taking the time to share your feedback regarding your recent stay with us.It’s great to hear that you found our location convenient for both the airport and the train connections, and that following the signage made the walk straightforward. We’re happy to hear that you enjoyed the spacious, clean rooms and that the sound insulation provided a quiet and restful environment despite the proximity to the runways.Your comments are much appreciated, and we hope to have the pleasure of welcoming you back to Hilton Frankfurt Airport on a future trip to Frankfurt am Main.Best Regards,AllisonHilton Frankfurt Airport

酒店回复: Dear Brembosh,Thank you for taking the time to share your feedback. We appreciate your thoughtful comments and the value they bring to our team.We are delighted to hear that the location in the Square East area worked well for seamless transfers between long-distance trains and flights. It is encouraging to know that you found the hotel’s facilities comprehensive, the environment clean and comfortable, and the property feeling fresh and new.Your positive impressions are truly appreciated. We hope your journeys through Frankfurt remain smooth and that the hotel continues to serve you well.Should your travels bring you back to Frankfurt am Main, we would be pleased to welcome you again.Best Regards,AllisonHilton Frankfurt Airport

酒店回复: Dear Guest User,Thank you for taking the time to share such a detailed review of your stay at the Hilton Frankfurt Airport. We're thrilled that you had an excellent experience and appreciated our soundproofing, convenient location, and quality breakfast. It's important to us that our guests feel both comfortable and well-cared-for.Your kind words and recognition of our attention to detail are encouraging and appreciated. It's wonderful to hear that you would choose our hotel for your future travels. We look forward to welcoming you back for another exceptional stay the next time you're in Frankfurt am Main. Warm regards,SimonaHilton Frankfurt Airport

酒店回复: Dear valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that Hilton Frankfurt Airport is your hotel of choice when traveling from Shanghai to Frankfurt. It's great to know that you appreciate our convenient location and the easy accessibility to both the airport and train station. With the S-trains, the city center can be reached within 15-20 minutes. We appreciate your understanding about the deposit of 50€ per night, which is a standard procedure to cover potential additional costs and is released immediately upon check-out.We're happy to know that you enjoyed our breakfast selection, especially our croissants! It is always our aim to offer a variety of options to start your day right.Thank you again for your high recommendation. We look forward to welcoming you back again soon for another pleasant stay.Best Regards,SimonaHilton Frankfurt Airport

酒店回复: Dear Valued guest,Thank you for taking the time to share such a detailed account of your stay at Hilton Frankfurt Airport. It is helpful to hear that the location worked for your layover and that you found the room spacious.We regret to learn about the challenges you encountered upon arrival, especially so late at night. Being assigned an accessible, connecting room when that was not your preference and the time it took to resolve the situation understandably made your evening more difficult. We sincerely apologize for the inconvenience during check-in and the communication that followed. Your comments about the differing information on availability and the interactions at the desk are taken seriously. We are reviewing the situation with our management team and our internal processes to improve communication and ensure a smoother, more efficient experience going forward.Your note about the shower curtain in the accessible room and the separate hot and cold water controls is also appreciated. Feedback like yours helps us better understand what works for our guests and where improvements can be made.It is good to hear that the room size met your expectations, and we understand your perspective on walking distance in comparison to other airport hotels. Your practical tip to report any room mismatch right away will be useful to fellow travelers.Thank you again for sharing your impressions. Should your travels bring you back to Frankfurt am Main, we would be pleased to welcome you again and provide a more seamless experience.Best Regards,AllisonHilton Frankfurt Airport

酒店回复: Dear Fulaisibo-Amanda, Thank you very much for your continued loyalty and for taking the time to share your detailed impressions of your stay. We are honored to be your preferred choice whenever you visit Frankfurt.We’re glad to hear that our location, with its easy airport access and nearby amenities, continues to be a highlight for you. We're also pleased that you enjoyed our breakfast offering.At the same time, we sincerely regret the inconvenience you experienced with the shower water temperature and drainage. Please rest assured that we will have our engineering team investigate this issue thoroughly to ensure it is resolved. Your suggestion to check all faucets upon arrival is noted, and we appreciate your practical advice.We also understand your feedback regarding the water policy and service. We’ll review how this is communicated to ensure greater clarity and guest satisfaction.We truly value your comments, as they help us improve and ensure a more seamless experience for our loyal guests like you. We look forward to welcoming you back again soon.Best regards,SimonaHilton Frankfurt Airport

酒店回复: Dear Allegiance,Thank you for taking the time to share your impressions. We truly value your continued trust in us and your thoughtful feedback.We are delighted to hear that our location above the airport and long-distance train station serves your travel needs well. Your comments about the building’s industrial design with its generous glass elements, the consistently good quality across your stays, and the suitability of the Executive Lounge for business meetings are much appreciated. These aspects are important to many of our guests, and it is encouraging to know they support your visits.Your loyalty and clear endorsement mean a great deal to our team. We are grateful for your perspective and the confidence you place in us.Thank you again for your feedback. We look forward to welcoming you back to Hilton Frankfurt Airport on your future trips.Best Regards,AllisonHilton Frankfurt Airport

酒店回复: Dear valued Guest,Thank you for taking the time to leave a review about your stay at Hilton Frankfurt Airport. We're delighted to hear that you had a positive experience and appreciated the cleanliness of our facilities.Maintaining a clean and welcoming environment is one of our highest priorities, and it's wonderful to know that this aspect of our service met your expectations.We would be honored to welcome you back in the future for another enjoyable stay.Best Regards,SimonaHilton Frankfurt Airport

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. It is great to hear that you have stayed with us many times and that Hilton Frankfurt Airport continues to be one of your preferred choices.We are happy to know that the convenient location worked well for you and that access from the terminal made your travels easier. It is also nice to read that the nearby shopping and surroundings added to your experience.We appreciate your continued loyalty and hope to have the pleasure of welcoming you back on your next visit to Frankfurt am Main.Best Regards,AllisonHilton Frankfurt Airport