酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, as they do not reflect the high standards we strive to maintain.We regret that upon your return, you encountered issues with the toilet in your room. It is unacceptable that you had to use public facilities during your stay, and we understand how frustrating this must have been. Please be assured that we are addressing this matter with our maintenance team to ensure it does not happen again in the future.Furthermore, I am sorry to hear about your experience during breakfast on your last morning. Our goal is always to provide a welcoming atmosphere and timely service, and it appears we fell short in this instance. We will be reviewing our breakfast service protocols with our staff to prevent any similar occurrences moving forward.On a positive note, I am glad that our housekeeping staff was able to assist in recovering your wife's device. Thank you for acknowledging their efforts amidst the challenges you faced.Your feedback is invaluable as it helps us improve our services and guest experiences. We hope you will consider giving us another opportunity in the future so we can provide you with a more enjoyable stay.
酒店回复: Dear [Guest's Name],Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our bed and pillows comfortable, enjoyed the breakfast, and appreciated the cleanliness of our facilities.However, we sincerely apologize for the oversight concerning the bath mat and the used washcloth left in your shower. This does not meet our standards of service, and we will address this issue with our housekeeping team to ensure it does not happen again in the future.Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back soon and provide you with a flawless experience.
酒店回复: Thank you for sharing your experience at the TownePlace Suites Cleveland Streetsboro through the Guest Satisfaction Survey.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
酒店回复: Thank you for sharing your experience at the Fairfield Inn & Suites Cleveland/Streetsboro.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
酒店回复: Thank you for sharing your experience at the TownePlace Suites Cleveland Streetsboro through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the TownePlace Suites Cleveland Streetsboro and we hope you choose to stay with us again whenever your travel needs bring you back to Streetsboro.
酒店回复: Thank you for sharing your experience at the TownePlace Suites Cleveland Streetsboro through the Guest Satisfaction Survey. As a valued customer, we appreciate your feedback and would like to apologize for the issues that you experienced during your stay. Thank you for bringing this to our attention so that we may correct these issues moving forward. Your feedback is integral to our ability to continue to improve our service.
房间大而宽敞，设施非常齐备，微波炉、烤箱、洗碗机、咖啡机一应俱全。餐具也齐全，甚至有抽油烟机，短住时可以自己做东西吃。
我们住的是一张双人床和一张沙发床。所有床垫都太软了，中间会塌陷。空调很吵，而且制冷效果不好。枕头也太软了。
下午好，
我是Nicole McCorvey，一名万豪会员。
我经常光顾万豪酒店，无论是通过官方渠道预订还是第三方平台。
8月7日，由于我们地区遭遇龙卷风袭击，我们急需一个可以吸氧的地方，于是我在Streetsboro的Townplace酒店（通过trip.com）预订了一间房。
幸运的是，我们得到了一个电池驱动的氧气罐，一切都解决了。我们也不必把住在Parma的年迈父母接到Streetsboro来。
我联系了酒店，被告知无法退款，这没关系。
后来我再次打电话询问是否能办理抵用券，客服代表（Adam）告诉我经理不在，他明天会问经理。我告诉他明天就太晚了，他却说：“房间空着就空着吧。”
我告诉他这种服务态度非常糟糕，而且非常粗鲁。他（Adam）开始深呼吸，我告诉他，在电话里深呼吸也非常粗鲁，而且没有必要。
他说他会给经理留言说明抵用券的事。
8月8日到了，但没有人给我打电话。
我打电话到酒店，和Victoria交谈（请注意：作为一名总经理，她应该回去重新接受客户服务培训）。她说：“你已经打过三次电话了，我们帮不了你。”我当时在场，你第一次和Adam说话的时候我就在。她打断我的话，不停地说我们已经告诉过你了。
这不是真的，这取决于酒店的决定。
我可以告诉你们，我永远不会再光顾那家Townplace酒店了，口碑是最好的宣传。
此致，
一位极度不满意的顾客
Nicole McCorvey
酒店早餐几乎没有什么东西吃，好在对面有家沃尔玛，房间内有厨具，可以自己做菜吃。
入住很顺利。第一天我们一整天都在外面。回来的时候，发现厕所里全是棕色的水，里面还有“东西”。我打电话到前台，但他们马上就让我等着，所以我妻子就下去跟他们说了。当时已经很晚了，维修工不在，所以我们不得不用一楼的公共浴室，而我们的房间在二楼。早上我们也不得不用公共厕所。非常不方便。他们一点道歉都没有。那天晚上我们回来的时候，水很清澈，但马桶上仍然沾满了那些“东西”。真是太恶心了。
我们被告知早餐供应时间是5:30到10:30。我们最后一天早上大约10:15下楼吃早餐，但那位女士已经关门了，把所有东西都关了。我们进去拿早餐吃。她出来后非常粗鲁。她告诉我们所有商店都关门了，我们还没开门，但你可以随便吃点东西。我们告诉她，早餐供应到10:30，所以我们还有充足的时间去取餐。虽然应该有餐点，但由于她关门早，所以没有送来。受到这样的对待真是太令人失望了。唯一值得庆幸的是，打扫房间的女服务员找到了我妻子不小心忘了带的设备。
房间很不错，但厕所和那个粗鲁的厨房服务员彻底毁了这次体验。
除了一件事，我在这里的住宿体验一切都很好。床和枕头很舒服，早餐也不错，而且很干净。可惜的是，我的浴垫还没换，我去用的时候已经湿透了。淋浴间里还挂着一块用过的毛巾。
他们有我在“套房酒店”见过的最好的免费早餐吧之一。有很多新鲜和热食可供选择。办理入住手续很容易，我的床很舒服，携带宠物只需额外支付 25 美元，而且非常安静，尽管酒店几乎客满了。
住得很愉快
房间很棒，有游戏和厨房设备可以借用，厨房里有各种各样的盘子、杯子、锅碗瓢盆。工作人员很友好，乐于助人，早餐很棒！
我们经常从中西部前往东海岸探望家人。这是我们第一次住在这个地方，但从现在起，这里会是我们经常光顾的地方。从房间的设计到设施，再到早餐，一切都超出了我们的预期。酒店允许携带宠物入住，且不收取过高的费用。总体来说，体验非常好。
取消
酒店说我们到达后预订被取消了。酒店不太友好地处理这个问题，因为我们不得不对服务员很粗鲁，尽管他们有很多房间。