酒店回复: Dear Guest,We are genuinely disheartened to read your review and deeply regret that your experience did not meet your expectations. However, we must firmly reject the accusation of fraud, which we consider not only unfounded but also extremely serious and unacceptable.You acknowledge yourself that you left the room an hour and a half after the standard check-out time, without prior authorization. As is common practice in the hospitality industry, unauthorized late check-outs may incur additional charges, particularly when they affect housekeeping operations and the readiness of rooms for arriving guests. Initially, a €100 fee was proposed in line with hotel policy. After discussing the matter with you—despite the attitude you displayed—we chose to apply only a minimal charge of €30 as a gesture of conciliation.We wish to emphasize that all actions taken by our team were handled with professionalism and within the standards of hospitality. At no time were you threatened or coerced, and we firmly deny any form of misconduct or "blackmail" on our part.Our staff is trained to offer respectful and courteous service, and we expect the same respect in return. We kindly ask you to reconsider the extremely damaging language used in your review, and if possible, amend or remove it to better reflect a fair account of the situation.Thank you for your attention.Sincerely,Antonio Iozzia, General ManagerAC Hotel Pisa by Marriott