Pool was not appealing! Terrible. Good location, staff was friendly. Breakfast was marginal.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our convenient location and friendly staff, but we’re sorry to learn that the pool and breakfast did not meet your expectations. Your comments are important, and we’ll be reviewing them with our team to ensure improvements are made.We appreciate you staying with us and hope we’ll have the opportunity to provide you with a better overall experience in the future.
2.0分
家庭亲子
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The room needs a professional deep clean. The carpet smelled bad and had stains. The furniture had stains. Mold under bathroom sink faucet. Hair in the bathroom. Holiday inn use to be known as one of the cleanest hotels to stay. I don't think I'll continue to book with them.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the condition of your room and that we fell short of the standards you rightfully expect from us. What you described is not reflective of the level of cleanliness and care we strive to provide, and we sincerely apologize for the inconvenience and discomfort this caused.Please know that we are addressing these issues immediately with our housekeeping and maintenance teams to ensure they are corrected and do not happen again. Your comments are extremely valuable in helping us improve.We understand your disappointment, but we hope you’ll consider giving us another opportunity to provide the clean, comfortable experience you should always expect. If you’d be willing, we’d appreciate the chance to make this right.
5.0分
其他
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I loved the customer service. The room was very clean and the view from my room was amazing. I stayed at this property and was sold. I visit the area often and this is my new spot.
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酒店回复: Dear Guest,Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
5.0分
其他
The staff was very friendly. The room was AWESOME, very roomy and clean. Nice choices at breakfast.
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酒店回复: Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed your stay and that our team made such a positive impression. Providing friendly, welcoming service is one of our top priorities, so your kind words mean a lot to us.We’re also glad you loved your room and found it spacious and clean — our housekeeping team works hard to keep everything comfortable and inviting for our guests. It’s great to know that you also enjoyed the breakfast options to start your day off right.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon for another wonderful stay!
2.0分
其他
The room had humidity so it may be some mold in there. I seen a bug on the bed the day of check out. I will not be booking this hotel anymore.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding cleanliness. Please accept our sincere apologies that we fell short of the impeccable standards we aim to provide. Your comments have been shared with our housekeeping leadership team for immediate attention. We hope to have the opportunity to restore your confidence during your next visit.
5.0分
其他
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This hotel was great! Our family if 5 slept comfortably in the suite with a pull out couch. Room was spacious and clean. We appreciated having a sink in the room as well as the sink in the bathroom. Breakfast had a ton of options: oatmeal, yogurt, eggs, sausage, pancakes, etc. The coffee machine grinds the beans and makes the coffee! Service was excellent. Would definitely stay here again.
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酒店回复: Thank you so much for your fantastic review! We're thrilled to hear that your family of five had a comfortable stay in our spacious suite and that the room layout worked well for you. It's great to know you enjoyed the extra sink, our breakfast variety, and especially the fresh bean-to-cup coffee — a guest favorite! We truly appreciate your kind words about our service and are so glad we could make your stay enjoyable. We look forward to welcoming you and your family back again soon!
4.0分
家庭亲子
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Room 120 was hot. Thermostat was turn down to 65 and room temp stayed 70-71. Bottom floors kids above us was running and jumping but overall a good place to stay.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your overall stay with us! We apologize for the inconvenience you experienced with the room temperature and the noise from above. Your comments have been shared with our team so we can look into the HVAC performance in Room 120 and remind guests to be mindful of others. We appreciate your understanding and hope to welcome you back for an even more comfortable stay in the future.
3.0分
商务出差
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The property overall was fine. However, the area if very noisy with vehicles that have been modified to sound like stock cars. Additionally, the A/C in my room didn't work the first night. The staff were nice and helpful though.
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酒店回复: Joshua,Thank you for sharing your feedback with us. We’re glad to hear our staff made a positive impression during your stay. We apologize for the challenges you experienced with the air conditioning and the outside noise. While we can’t always control the activity in the surrounding area, we do our best to ensure our guests are comfortable inside the hotel, and we regret that the A/C issue affected your first night. Your comments will be shared with our team so we can continue improving. We hope you’ll consider giving us another opportunity to provide you with a smoother stay.Wendy ByardGeneral Manager
5.0分
其他
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First & foremost the staff was wonderful, the breakfast was good, clean rooms, a very good area there is a chick fil a literally next door and other food options very close by.
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酒店回复: Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay, from our friendly staff and clean rooms to the convenient breakfast and nearby dining options. We’re glad our location worked out so well for you, and we look forward to welcoming you back again soon!
非常好，非常干净。
Pool was not appealing! Terrible. Good location, staff was friendly. Breakfast was marginal.
The room needs a professional deep clean. The carpet smelled bad and had stains. The furniture had stains. Mold under bathroom sink faucet. Hair in the bathroom. Holiday inn use to be known as one of the cleanest hotels to stay. I don't think I'll continue to book with them.
I loved the customer service. The room was very clean and the view from my room was amazing. I stayed at this property and was sold. I visit the area often and this is my new spot.
The staff was very friendly. The room was AWESOME, very roomy and clean. Nice choices at breakfast.
The room had humidity so it may be some mold in there. I seen a bug on the bed the day of check out. I will not be booking this hotel anymore.
This hotel was great! Our family if 5 slept comfortably in the suite with a pull out couch. Room was spacious and clean. We appreciated having a sink in the room as well as the sink in the bathroom. Breakfast had a ton of options: oatmeal, yogurt, eggs, sausage, pancakes, etc. The coffee machine grinds the beans and makes the coffee! Service was excellent. Would definitely stay here again.
Room 120 was hot. Thermostat was turn down to 65 and room temp stayed 70-71. Bottom floors kids above us was running and jumping but overall a good place to stay.
The property overall was fine. However, the area if very noisy with vehicles that have been modified to sound like stock cars. Additionally, the A/C in my room didn't work the first night. The staff were nice and helpful though.
First & foremost the staff was wonderful, the breakfast was good, clean rooms, a very good area there is a chick fil a literally next door and other food options very close by.