Not anything special. It’s a Fairfield Inn, budget Marriott. But I give this place credit because it was very clean and the staff was very helpful. That goes a long way. We were just passing through and needed a place to stay for the night. This place was perfect. Staff deserves praise.
5.0分
其他
展开
I stayed at this hotel for four days, and it was my first time here. Before arriving, I called to ask about the hotel and the breakfast. The answer I received was simply, “It’s OK.” After staying here, I can say it’s much more than just OK — it’s excellent! The hotel is very clean and even smells fresh. Everything is in great working condition. The staff is professional and extremely friendly — from Dominique at the front desk to everyone else I met. Special thanks for the breakfast! Although not all dishes are cooked on-site, the freshness and quality are outstanding. I visit Warner Robins at least three times a year, and from now on, I’ll be staying only at this hotel.
5.0分
情侣出游
展开
We booked on Marriott App using points and when we arrived, they had no record of reservation. There was a mess with them trying to communicate with reservations, but the manager let us get into room and we could get settled and figure out later. Room spotless. Quiet, we were in room 304. Fitness awesome. Breakfast awesome. Great location.
4.0分
其他
The greeting was good, but the front desk could not help with getting the internet to work. The bathroom needs to be updated.
5.0分
家庭亲子
展开
The hotel staff were friendly. The staff made sure we were happy and didn’t need anything during our stay. Our room was clean and the bed was comfortable. The breakfast was normal for a hot breakfast. Was happy they had grits. Would definitely stay again when I am in the area again.
2.0分
朋友出游
展开
Booked a double queen beds, 2 guys on a trip. Only had a king with pullout. Very frustrating after a late night check in & no other option available even when we paid extra for the 2 beds. Very disappointed
3.0分
其他
展开
One night stay
Room was clean & ready - however it felt damp. The tv in our room did not work & we called and they did offer to move the room once they had another cleaned, however, that took over 2 hours. The fire alarms went off early in the morning & when we went down to breakfast, everything was empty. The good service guy was very friendly, however, he was not trying to fill anything. We had to ask for a milk & cereal. There were no eggs or sausage, the little fridge was empty, the bread was empty, the waffle batter ran out while people were still waiting
展开
酒店回复: Thank you for taking the time to share your recent experience with us. I want to sincerely apologize for the multiple inconveniences you and your party encountered during your stay.While I’m glad your room was clean and ready upon arrival, I regret that it felt damp and that the television was not working properly. I understand how frustrating it must have been to wait over two hours for an alternate room, and I truly apologize for the delay.Additionally, I’m very sorry for the disruption caused by the early morning fire alarm and the disappointing breakfast experience that followed. We strive to provide a full and fresh breakfast for all our guests, and it’s clear that we missed the mark that morning. I will personally follow up with our breakfast and maintenance teams to ensure that these issues are addressed and prevented moving forward.Please know your experience is not reflective of the standards we hold ourselves to. I would love the opportunity to make this right. If you’re open to it, I’d be happy to discuss a service recovery option with you directly.Thank you again for your feedback, and I hope we’ll have the chance to welcome you back and provide a much better experience in the future.
5.0分
商务出差
The staff was really nice, clean and quiet hotel. Near shopping!
4.0分
其他
Enjoyed my stay. The room was decent but had a slight musky smell when the AC was off.
展开
酒店回复: Thank you for choosing to stay with us and for taking the time to share your comments. I'm glad to hear that you enjoyed your stay overall and found the room to be comfortable.I do apologize for the slight musky odor you noticed when the AC was off. Your feedback is valuable, and I’ve shared this with our housekeeping and maintenance teams to ensure we address and improve the air quality in that room.We truly appreciate your business and hope to welcome you back again soon for an even better experience.
5.0分
情侣出游
展开
Arrived Sunday due to RV issues. Extended stay until Wednesday. Friendly staff and the manager, Ms. Georgia, went above & beyond. Thankful for Marriott points! Clean property with several restaurants within walking distance. Thank you!
Not anything special. It’s a Fairfield Inn, budget Marriott. But I give this place credit because it was very clean and the staff was very helpful. That goes a long way. We were just passing through and needed a place to stay for the night. This place was perfect. Staff deserves praise.
I stayed at this hotel for four days, and it was my first time here. Before arriving, I called to ask about the hotel and the breakfast. The answer I received was simply, “It’s OK.” After staying here, I can say it’s much more than just OK — it’s excellent! The hotel is very clean and even smells fresh. Everything is in great working condition. The staff is professional and extremely friendly — from Dominique at the front desk to everyone else I met. Special thanks for the breakfast! Although not all dishes are cooked on-site, the freshness and quality are outstanding. I visit Warner Robins at least three times a year, and from now on, I’ll be staying only at this hotel.
We booked on Marriott App using points and when we arrived, they had no record of reservation. There was a mess with them trying to communicate with reservations, but the manager let us get into room and we could get settled and figure out later. Room spotless. Quiet, we were in room 304. Fitness awesome. Breakfast awesome. Great location.
The greeting was good, but the front desk could not help with getting the internet to work. The bathroom needs to be updated.
The hotel staff were friendly. The staff made sure we were happy and didn’t need anything during our stay. Our room was clean and the bed was comfortable. The breakfast was normal for a hot breakfast. Was happy they had grits. Would definitely stay again when I am in the area again.
Booked a double queen beds, 2 guys on a trip. Only had a king with pullout. Very frustrating after a late night check in & no other option available even when we paid extra for the 2 beds. Very disappointed
One night stay
Room was clean & ready - however it felt damp. The tv in our room did not work & we called and they did offer to move the room once they had another cleaned, however, that took over 2 hours. The fire alarms went off early in the morning & when we went down to breakfast, everything was empty. The good service guy was very friendly, however, he was not trying to fill anything. We had to ask for a milk & cereal. There were no eggs or sausage, the little fridge was empty, the bread was empty, the waffle batter ran out while people were still waiting
The staff was really nice, clean and quiet hotel. Near shopping!
Enjoyed my stay. The room was decent but had a slight musky smell when the AC was off.
Arrived Sunday due to RV issues. Extended stay until Wednesday. Friendly staff and the manager, Ms. Georgia, went above & beyond. Thankful for Marriott points! Clean property with several restaurants within walking distance. Thank you!