酒店回复: Thank you for choosing us for your last-minute stay and for recognizing our kind and considerate team—it means a lot. I appreciate your notes about the elevator and curtains; those details help us make meaningful improvements. I’m glad you found your room comfortable overall, and we hope to welcome you back again soon for another easy, pleasant stay.
酒店回复: Thank you for sharing your feedback. I’m glad to hear our front desk team made a positive impression, but I’m very sorry for the issues you experienced with your room’s condition and noise. Your comments about the curtains and odor have been shared with our housekeeping and maintenance teams to address immediately. We’re also continuing our refresh efforts to improve comfort and appearance throughout the hotel. We appreciate your honesty and hope to have the chance to provide a better experience on your next stay.
酒店回复: Thank you for sharing your experience. I’m very sorry for the issues you encountered during your stay, from the condition of your first room to the breakfast concern the following morning. That’s not the standard we aim to provide, and I understand how disappointing this must have been. I’m glad our manager was able to relocate you, but I regret that your visit began this way. We’ve addressed the maintenance and food quality concerns you mentioned to prevent a repeat for future guests. We appreciate your honesty and the opportunity to improve.
Easy access. Typical.. but perhaps overpriced. I like to walk after a day of driving and the location didn’t offer any safe areas for walking nor did the staff have any suggestions.
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酒店回复: Thank you for sharing your feedback with us. We’re glad you found the hotel easy to access, though we’re sorry to hear the location didn’t offer the walking options you were hoping for. We’ll be sure to share your comments with our team so we can provide better suggestions for nearby walking areas in the future. We appreciate your perspective on value and will continue working to ensure our guests feel their stay is worth the price. We hope to welcome you back again soon.
5.0分
其他
Breadfast was good, quite standard. Room was very clean and the hotel front desk people were exceptionally nice.
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酒店回复: Thank you for your kind words! We’re delighted you enjoyed your stay, especially our clean rooms and friendly front desk team. It’s great to hear breakfast started your day off right. We truly appreciate your feedback and hope to welcome you back again soon!
5.0分
其他
staff was really good about rectify a billing issue i had; young lady who checked me out on Sunday was excellent with her service and friendliness
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酒店回复: Thank you for your wonderful feedback! We’re so glad our team was able to quickly resolve your billing concern and that the associate who checked you out provided such excellent, friendly service. We’ll be sure to share your kind words with her and the rest of the team. We appreciate you choosing to stay with us and look forward to welcoming you back!
3.0分
家庭亲子
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We arrived and our room door was ajar which was alarming. The sheets smelled very chemically treated, but the bed was comfortable. The room was dusty and there were roaches in the bathroom. The pool was moldy. Breakfast was ok, but the fruit was not fresh. Staff was very friendly.
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酒店回复: Thank you for sharing your experience with us. I sincerely apologize for the condition of your room and the issues you encountered during your stay. Finding your door ajar and seeing signs of pests or cleanliness concerns is unacceptable and not reflective of our standards. We’ve addressed your feedback with our housekeeping and maintenance teams to ensure these issues are immediately corrected.On a positive note, I’m glad to hear our staff made a good impression — their friendliness is something we’re proud of. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide a much better experience in the future.
很棒的最后一刻入住体验
我们遇到的每一位员工都很友善体贴。电梯有点损坏，但只是一些外观问题，比如划痕和剥落。酒店房间还不错，没有什么特别之处。需要在薄纱窗帘的底部放些重物，这样就不会被空调吹得四处乱飞。
酒店比较老旧，需要翻新一下。
前台人员很友好。酒店比较老旧。我们一楼房间的窗帘上有霉菌，房间里也有点霉味。房间其他地方很干净，但有一股怪味。楼上的房间很吵，很烦人。早餐很普通，还算可以。
原来的房间糟透了——霉味四溢，椅子状况极差，马桶盖没有盖，也没有网络。经理把我们换到了另一个房间——不然的话，我们早就搬走了，房费也白花了。第二天早上，咖啡里的牛奶都酸了。万豪酒店的服务真是糟糕透了。
原来的房间卫生间很脏，水槽里还有头发。我们之前打电话订了残疾人淋浴椅，他们保证会有，结果却没有。我们换了房间。房卡也用不了。到了新房间……床头柜的装饰都剥落了。没有充电接口。电话也打不通。前台服务员一个人在工作。据说总经理在“物色”淋浴椅。真的吗？万豪还是速8？真不满意！！
带孩子旅行，他们总是盼望着在酒店泳池里游泳。从德克萨斯州到密歇根州的路上，两家酒店的泳池都因为各种原因关闭了。所以，当发现费尔菲尔德酒店的泳池也关闭时，我感到很失望。
预订房间、入住和退房的整个过程都非常便捷。一切都是一流的。
Easy access. Typical.. but perhaps overpriced. I like to walk after a day of driving and the location didn’t offer any safe areas for walking nor did the staff have any suggestions.
Breadfast was good, quite standard. Room was very clean and the hotel front desk people were exceptionally nice.
staff was really good about rectify a billing issue i had; young lady who checked me out on Sunday was excellent with her service and friendliness
We arrived and our room door was ajar which was alarming. The sheets smelled very chemically treated, but the bed was comfortable. The room was dusty and there were roaches in the bathroom. The pool was moldy. Breakfast was ok, but the fruit was not fresh. Staff was very friendly.