酒店回复: We apologize the room did not meet your expectations at this time. We verified with our front desk and housekeeping tenured staff the room met our all our standards prior to checking in our guests. It is our promise we aim to deliver to all our guests.
酒店回复: Good afternoon Brad,Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. Our management team has reached out to you to discuss your concerns in further detail.Once again, our apologies and thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.
1.0分
其他
原文
翻译提供方：Google
如果 2 间套房的床是特大号床的话会更好。
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酒店回复: Karen, thank you for taking the time to submit a review of your stay at the Residence Inn in Overland Park. I'm sorry that you were not pleased with the bed type in the two bedroom suite. Unfortunately, due to the square footage of the room, we are unable to accommodate king beds in the bedroom. We hope everything else with your stay was wonderful.
酒店回复: Dear Kimberly,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely Residence Inn Overland Park
5.0分
其他
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This was a last minute reservation. We stayed in a handicapped room b/c that was all that was available in the 2 bedroom apartments. I would definitely do that again, if needed. It was very convenient on the 1st floor, not too far from thand it was all on one level,
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酒店回复: Sandra, thank you for the wonderful review of your stay at the Residence Inn. We are glad to hear you had a wonderful experience and hope to have the opportunity to host you again.
2.0分
商务出差
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This property has lipstick on the pig. Looks good but there are issues. The hvac unit is in a closet. It was absolutely the loudest we've ever had in any hotel! It was so humid in our room that my papers crinkled with the dampness. The plumbing has issues. When the neighbor took a shower the plumbing absolutely whined!
Again, never had that in a hotel. Don't count on eating breakfast. The "cage free" eggs are cage free because they aren't real eggs. Not a one. No bread for toast. Juice is watered down. Shower was dirty and hadn't been cleaned. The amount charged was incorrect so we're still working on that. Would never recommend this place.
5.0分
家庭亲子
Staff members were pleasant, helpful and service was fast. The whole area we were in were clean.
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酒店回复: Natalia, thank you for the great view. We hope to have the opportunity to welcome you back soon.
4.0分
其他
It was a nice stay. We thought our Fridge was malfunctioning but maintenance came up and it was just clogged in the drain.
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酒店回复: Thank you Zoleika for your review of your recent stay. We are happy to hear that you enjoyed your stay. We appreciate you bringing your fridge issue to our attention so we could have our engineer resolve it. We look forward to having you stay with us soon,
5.0分
其他
Clean, quality above std, safe area, service good
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酒店回复: Jerry, Thank you for the great review of your stay at the Residence Inn. We hope to welcome you back soon.
步行到超市只需5分钟，位置很方便。
非常糟糕，我真诚地想要回我的钱，我的枕头上有虫子，浴室地板上有尿渍，我们被困在外面的出口，门整晚都关得很响，把我吵醒了好几次，我对住宿一点也不满意，我该如何拿回我的钱或免费住一晚
避开这个垃圾地方
我们预订了一家酒店，广告上说有游泳池。入住后，我们被告知游泳池要关闭几天进行装修。我们特意找了一家带游泳池的酒店，因为我们带了三个孩子。
前台告诉我们，我们可以开车3英里到一家姐妹酒店使用游泳池……我挂断前台电话后，气温是零下5度。你们真是太蠢了，这么冷的天还让人穿着泳衣出去。
我被告知经理明天早上会打电话给我，给我们打折。结果没人打，我还是被收了全价。简直是谎言。
非常阴暗的地方。
走廊里有油漆味。
走廊里的电源插座暴露在外，对周围的孩子来说是一个巨大的安全隐患。
我们住的双人套房里，一间卧室很热，另一间卧室很冷。
床和折叠沙发软得像胶合板。
早餐很差。
如果 2 间套房的床是特大号床的话会更好。
不推荐！
工作人员非常友好。房间里有一股霉味，折叠沙发床的床垫上也长了霉。暖气/空调在我们房间的壁橱里，噪音太大，我们根本睡不着。以前完全安静，但一旦启动……感觉就像房间里有一架飞机。早餐简直没法吃。我们只住了一晚就退房了。
This was a last minute reservation. We stayed in a handicapped room b/c that was all that was available in the 2 bedroom apartments. I would definitely do that again, if needed. It was very convenient on the 1st floor, not too far from thand it was all on one level,
This property has lipstick on the pig. Looks good but there are issues. The hvac unit is in a closet. It was absolutely the loudest we've ever had in any hotel! It was so humid in our room that my papers crinkled with the dampness. The plumbing has issues. When the neighbor took a shower the plumbing absolutely whined!
Again, never had that in a hotel. Don't count on eating breakfast. The "cage free" eggs are cage free because they aren't real eggs. Not a one. No bread for toast. Juice is watered down. Shower was dirty and hadn't been cleaned. The amount charged was incorrect so we're still working on that. Would never recommend this place.
Staff members were pleasant, helpful and service was fast. The whole area we were in were clean.
It was a nice stay. We thought our Fridge was malfunctioning but maintenance came up and it was just clogged in the drain.
Clean, quality above std, safe area, service good