Room was by fire door that beeped and made noise every 15 minutes all night so we couldn’t sleep! Terrible, unfortunately! Will not stay again. :(
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酒店回复: Dear Guest, We are very sorry to hear about the disturbance from the fire door during your stay. We understand how important a good night’s sleep is and sincerely apologize for the inconvenience this caused. Your feedback is appreciated, and we will address this issue to prevent it from happening in the future.Best Regards, Adam Green, General Manager
1.0分
其他
The room should be removed from being used. ALL NIGHT LONG you could hear the ouside heating system or blowers
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酒店回复: Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We are concerned about the issues you mentioned regarding the cleanliness of the carpets and the pool, and your comments have been shared with our housekeeping and maintenance teams to address these concerns immediately. We appreciate your feedback, and we hope to have the opportunity to provide a much-improved experience in the future.Best Regards, Adam Green, General Manager
1.0分
情侣出游
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Room was run down. 10 dollar parking fee inappropriate. Chicken sandwich for $21 only passab!e. Check in staff not very friendly...hard to understand. Room was 59 degrees on
arrival. Thermostat was laying on the desk, held together with scotch tape. We had to call the front desk for assistance. Extremely disappointing.
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酒店回复: Dear Guest, We sincerely apologize that your recent stay did not meet your expectations. We are sorry for the issues you experienced with the room condition, temperature, parking, and service. Your feedback is very important, and we will share it with our team to prevent similar concerns in the future.Best Regards, Adam Green, General Manager
2.0分
商务出差
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room
was dirty and weirdly large which made it very loud and bed was very far from tv with no window view-large generator thing outside...all around awkward and uncomfortable and nickel and diming for parking/water...cheap feel
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酒店回复: Dear Guest, We sincerely apologize that your stay did not meet your expectations. We are sorry for the issues with the room, noise, and other concerns you experienced. Your feedback is important, and we will share it with our team to improve future stays.Best Regards, Adam Green, General Manager
4.0分
其他
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Room was very clean. Toilet water ran all night, needs service, shower handle was loose but fine. The paid parking was both unwelcome and unneeded. $14 dollars for a breakfast "buffet" is steep. This hotel is for flyers or people stuck at pwm.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found your room very clean. However, we apologize for the issues you experienced with the toilet and shower, as well as any inconvenience caused by our parking and breakfast pricing. Your comments are valuable and will be shared with our team for review. We hope to have the opportunity to provide a better experience on your next stay.Best Regards, Adam Green, General Manager
4.0分
其他
Very convenient place to stay if you're going to the airport and also if you are coming in late from the airport
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酒店回复: Dear Guest, Thank you for your kind feedback! We’re glad you found Hilton Garden Inn Portland Airport convenient for your travel needs and hope to welcome you back on your next trip.Best Regards,Adam GreenGeneral Manager
3.0分
其他
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Having to pay for parking immediately. We spent a while waiting before being greeted or checked in because other customers were having issues with the parking set up
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酒店回复: Dear Stacy, Thank you for taking the time to share your feedback. We sincerely apologize for the delay during check-in and any inconvenience caused by our parking process. Your comments are important to us, and we will review our procedures to ensure a smoother and more efficient experience for future guests. We appreciate your input and hope to have the opportunity to provide a better experience on your next visit.Best Regards, Adam Green, General Manager
总的来说，对于简单的住宿来说还不错。员工很友好，房间也和预期的一样。早餐有待改善，因为肉类不够热，糕点也有些不新鲜。
住得很愉快，床很舒服，服务也很棒
多年来，我们作为常旅客一直住在这里。
这次我们很失望，停车居然还要付费！电梯又脏又臭，地毯也一样。床单破旧不堪，不再光滑，很不舒服。该换掉那些发霉发臭的地毯了！
Room was by fire door that beeped and made noise every 15 minutes all night so we couldn’t sleep! Terrible, unfortunately! Will not stay again. :(
The room should be removed from being used. ALL NIGHT LONG you could hear the ouside heating system or blowers
Room was run down. 10 dollar parking fee inappropriate. Chicken sandwich for $21 only passab!e. Check in staff not very friendly...hard to understand. Room was 59 degrees on
arrival. Thermostat was laying on the desk, held together with scotch tape. We had to call the front desk for assistance. Extremely disappointing.
room
was dirty and weirdly large which made it very loud and bed was very far from tv with no window view-large generator thing outside...all around awkward and uncomfortable and nickel and diming for parking/water...cheap feel
Room was very clean. Toilet water ran all night, needs service, shower handle was loose but fine. The paid parking was both unwelcome and unneeded. $14 dollars for a breakfast "buffet" is steep. This hotel is for flyers or people stuck at pwm.
Very convenient place to stay if you're going to the airport and also if you are coming in late from the airport
Having to pay for parking immediately. We spent a while waiting before being greeted or checked in because other customers were having issues with the parking set up