Edyta, the General Manager went above and behind helping me with a pin from the Ripken Experience. She is truly amazing. Everyone that we dealt with was super friendly.
5.0分
家庭亲子
Excellent place to stay. A wonderful maid helped us.
Room great and food excellent evening and morning.
4.0分
其他
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Pros and Cons: Pros: location, location, location. Onsite at Ripken Experience, just roll out of bed and walk over to your 8 am game. Free breakfast. The Bonvoy app listed breakfast as a fee, but there was a free breakfast with good variety - nice to grab cereal, yogurt, and fruit if you have to run to a game. Pool by reservation - your family or your team can reserve the pool - as it’s small made it nice to have the area to yourself. Cons: poor enforcement of quiet hours. It’s stated throughout that the quiet hours are 10 pm - 8 am, however, kids playing tag, drunk adults camped out in hallway, etc. At 11:50 pm I had to go out in the hallway and tell a group of drunk moms they were keeping my kids awake - fun for them, not for us! King room only sleeps 3 - the sleeper sofa is a loveseat size and only has a twin foldout - we were very glad we also brought a twin air mattress.
4.0分
其他
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Perfect place to stay, if you came for baseball.
Courtyards are always a great stay. Staff at the desk were helpful and checked us in quickly. Hung out in the lounge at night and the lobby/lounge area was very warm. It felt like the A/C was not working to potential. Came to see the Ironbirds, so it was very convenient to the ballpark.
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酒店回复: Thank you for taking time to share your feedback following your recent visit.
1.0分
情侣出游
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I got poor service never stay at a hotel like that before
The house keeping very poor never clean room no clean towel call down for towel I wait two hours and never get any clean towel have to call the second time
The didn’t clean the room when I ask they said the do it every thee days:
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酒店回复: We apologize for not providing the experience for which we are known. As well, as the Courtyard brand provides housekeeping service every other day, we are happy to honor guests' requests and I am sorry we did not achieve this.
5.0分
其他
Near Ripkin Baseball complex, including minor league stadium. Very convenient to I-95 yet no highway noise.
酒店回复: Thank you for your review!!
5.0分
其他
Amazing! Great hotel! Great staff! Perfect location
5.0分
其他
Every year I stay at this property in March. One thing stands; the staff is always accommodating and welcoming to me and my family.
酒店回复: Thank you so much!
5.0分
其他
The staff was very friendly, easy and quick check-in. I would chose thus hotel again, very quiet.
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酒店回复: Thank you for letting us know how much you enjoyed the service and we look forward to welcoming you back again.
1.0分
朋友出游
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booked 3 rooms in advance directly with the website. Showed up and they only had 1 on file. Incompetent in solving their mistakes and accommodating us. 2 hours at the front desk and they were unable to do anything. frustrating. horrible. Avoid.
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酒店回复: Having everything in order and being prepared for our guests’ arrival is important to us and we sincerely apologize for the inconveniences you and your group of friends experienced last Saturday evening. We have conducted research and discovered that one of the two reservations was cancelled by the central reservations system. Our team at the hotel was unable to immediately reinstate the reservation because of the nature of the booking; therefore, additional assistance and time it took to resolve it were required. We opened an inquiry with the central reservations system to learn more about any possible errors and once we receive the information, we will report back to the guest who booked the stays. Thank you and please travel safely.
Edyta, the General Manager went above and behind helping me with a pin from the Ripken Experience. She is truly amazing. Everyone that we dealt with was super friendly.
Excellent place to stay. A wonderful maid helped us.
Room great and food excellent evening and morning.
Pros and Cons: Pros: location, location, location. Onsite at Ripken Experience, just roll out of bed and walk over to your 8 am game. Free breakfast. The Bonvoy app listed breakfast as a fee, but there was a free breakfast with good variety - nice to grab cereal, yogurt, and fruit if you have to run to a game. Pool by reservation - your family or your team can reserve the pool - as it’s small made it nice to have the area to yourself. Cons: poor enforcement of quiet hours. It’s stated throughout that the quiet hours are 10 pm - 8 am, however, kids playing tag, drunk adults camped out in hallway, etc. At 11:50 pm I had to go out in the hallway and tell a group of drunk moms they were keeping my kids awake - fun for them, not for us! King room only sleeps 3 - the sleeper sofa is a loveseat size and only has a twin foldout - we were very glad we also brought a twin air mattress.
Perfect place to stay, if you came for baseball.
Courtyards are always a great stay. Staff at the desk were helpful and checked us in quickly. Hung out in the lounge at night and the lobby/lounge area was very warm. It felt like the A/C was not working to potential. Came to see the Ironbirds, so it was very convenient to the ballpark.
I got poor service never stay at a hotel like that before
The house keeping very poor never clean room no clean towel call down for towel I wait two hours and never get any clean towel have to call the second time
The didn’t clean the room when I ask they said the do it every thee days:
Near Ripkin Baseball complex, including minor league stadium. Very convenient to I-95 yet no highway noise.
Amazing! Great hotel! Great staff! Perfect location
Every year I stay at this property in March. One thing stands; the staff is always accommodating and welcoming to me and my family.
The staff was very friendly, easy and quick check-in. I would chose thus hotel again, very quiet.
booked 3 rooms in advance directly with the website. Showed up and they only had 1 on file. Incompetent in solving their mistakes and accommodating us. 2 hours at the front desk and they were unable to do anything. frustrating. horrible. Avoid.