酒店回复: Thank you for taking the time to share your feedback, and please accept our apologies for the delayed response. We're truly sorry to hear that your experience didn’t meet expectations, especially during such a special occasion like your birthday. We understand how disappointing it can be when a property doesn’t match the impression given online, and we regret that we weren’t able to accommodate your room request.The construction outside is temporary, and we’re working hard to minimize its impact on our guests. We also appreciate your kind words about our staff and will share them with the team. Your comments are valuable and will help us improve both our facilities and service. We hope you’ll consider giving us another opportunity in the future to provide a more enjoyable stay.
酒店回复: Thank you for sharing your experience, and please accept our sincere apologies for the delayed response. We’re truly sorry to hear that your stay did not meet expectations, especially regarding cleanliness and communication. This is not the impression we want any guest to leave with, and we deeply regret the frustration you encountered.Your feedback is incredibly important to us and has been shared with our team to ensure we’re addressing these concerns and improving our service. We’re committed to providing a clean, well-maintained environment and responsive support to all our guests.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity in the future to provide a better experience.
比较安静 整洁大方
这家酒店和照片上看起来不太一样。房间很小，泳池也很小，外面也不太整洁。工作人员很友好，但我们要求换房间时，他们没能帮上忙。外面也有很多施工。说实话，我不太想在这里过生日。我在很多希尔顿酒店都经历过更好的体验。
就我们付的价格而言，酒店既不干净，也没有维护。我们和前台沟通过，他们指示我们给他们的负责人发邮件，因为我们是通过********预订的，而且附上了照片。我们多次发邮件或打电话讨论问题，他们却没有回复。
我打电话给该地点，被告知它位于 Frontgate 街对面。那实际上也是希尔顿花园酒店，但位置不同。
前台不是很有帮助，我的杂费被扣留了超过一周，我打了好几次电话给酒店才让他们把钱退给我，因为我买了一瓶开瑞坦和一套宿舍套餐，价格和宿舍一样。
我对这家希尔顿花园酒店非常失望。第一晚我被吓坏了（我的房间里有天哪）。我被吓坏了，我的房间是 202。每隔 30 分钟，浴室门就会被敲（3 次）。从晚上 8 点到 ，我都无法入睡。然后我打电话给服务台，让他们给我换到另一个房间，我甚至记录了每隔 30 分钟浴室门被敲 3 次，然后当我离开房间去另一个房间时，天哪在我离开 202 房间时吹了口哨。第二天晚上我害怕得睡不着。
员工不专业。前台员工穿着脏兮兮的衣服，没有制服或员工名牌。办理入住时，前台员工表现得好像我们给他们添了麻烦。酒店里住着许多不守规矩的客人，当他们联系前台员工时，他们没有采取任何措施来解决问题。这是我住过的最差的希尔顿花园酒店！我出差时会选择这家连锁酒店，每年住大约 100 晚。
我仍在等待住宿收据，退房时我要求提供收据，但被告知必须通过电子邮件发送，而且隐藏的宠物费很高
在我们之前，有人在房间里呕吐。由于房间没有通风，所以清理时使用的清洁用品非常强烈。
我没有住进最初预订的房间类型。
我预订了 2 间带两张大床的房间，但他们给我安排了带特大床的房间。