酒店回复: Dear Ronald,Thank you so much for your review. Sometimes one word says it all, and excellent is exactly what we like to hear. We are so glad you enjoyed your experience. It was truly our pleasure having you here, and we look forward to welcoming you back soon.
4.0分
情侣出游
The employees were polite and very eager to help. The hotel was older but it was clean and roomy. Good value. We would stay again!
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酒店回复: Thank you for choosing Magnuson Grand Pioneer Inn and Suites! We're delighted that you found value in your stay, with our clean and comfortable rooms being a highlight. We also appreciate your kind comments about our team, and we look forward to welcoming you back again soon!
2.0分
其他
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Rooms were extremely outdated and bed mattress was in very poor condition . The bathroom was so outdated I did not even feel comfortable enough to take a shower . Paint was coming off the toilet seat . The clerk who checked us in was delightful though .
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酒店回复: Thank you for sharing this feedback. We regret to hear about the concerns you mentioned. This is not the experience we want our guests to have, and your comments will be reviewed with our team so that appropriate actions can be taken. It is encouraging to hear that the front desk clerk made a positive impression during your stay. Your input is appreciated as we work towards improvements. We sincerely hope for another chance to demonstrate our commitment to your comfort and satisfaction.
4.0分
其他
Very clean hotel with a helpful, kind staff. Best hotel in Escanaba, would recommend if you're staying there.
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酒店回复: Thank you for your feedback! We’re delighted to hear you deemed our hotel exceptionally clean and our staff kind and helpful. Being considered the best in Escanaba means a lot to us. We appreciate your recommendation and look forward to welcoming you back to Magnuson Grand Pioneer Inn and Suites on your next visit.
5.0分
商务出差
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The front desk clerk was knowledgeable, helpful and very friendly. The housekeeper I spoke with briefly was also friendly. The room was very nice and clean. The only suggestion I would have is updating the beds and maybe getting Keurig coffee pots... Even those two things were not deal breakers. I didn't get a chance to try out their restaurant, but I could smell the food and I am excited to try it next trip. I enjoyed my stay enough that I am staying again at the end of the month.
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酒店回复: We really appreciate you taking the time to share such a thoughtful review. It means a lot to know that our team at Magnuson Grand Pioneer Inn and Suites made you feel welcome from the moment you arrived and that our rooms provided the comfort you were looking for. Your notes about the beds and coffee setup are helpful, as we’re always looking for ways to make each stay even better. We love that you’re already planning a return trip and can’t wait for you to try the restaurant next time!
3.0分
其他
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Older hotel, rooms outdated but clean, mattress uncomfortable, noisy fan ran constantly in the bathroom when the light was on, noisy heater fan next to the bed…. we just left it off, the soda machine out of order on our floor, pool was down for the day, minimal breakfast, no tables to eat at in breakfast area which was essentially the hallway. There was a note on the table it our room that said they were short staffed. Staff was pleasant. We heard the food was good at the restaurant off the lobby.
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酒店回复: We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Please accept our apologies for any disappointment with our amenities during your visit, and we understand your frustration. We always want our guests to have the best experience possible, so we will be sure to discuss your concerns internally and make any improvements where necessary. Thank you, and we hope to see you again soon.
5.0分
情侣出游
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Room was clean and hotel was nice. We had a room with a fireplace and jacuzzi but had no instructions on how to turn on the fireplace or could not figure ot out. It was chilly that weekend and it would have been nice to use it.
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酒店回复: It was a pleasure to have you as our guest recently, and we hope the nice weather was enjoyable while exploring Escanaba. However, we apologize for any issues you had in your room trying to utilize the fireplace and the hot tub. Please know that our team is always happy to assist with any of our amenities. This allows us to ensure you can enjoy every aspect of your stay. Thank you for your compliments on the room and its cleanliness, and we are most grateful for the perfect rating. Please come back and stay with us anytime, and do not hesitate to reach out to our team if you have any questions. We hope to see you soon.
4.0分
其他
We enjoyed our nightcap at the bar…very friendly staff. The room was very clean and the bed was comfortable.
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酒店回复: From our friendly team members to our clean accommodations, we're delighted to know that you enjoyed everything about your time with us. Thank you so much for the high rating, and we hope to see you again soon.
3.0分
其他
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The breakfast was a grab-and-go affair with limited options. The room was clean and spacious, but the bed was creaky. To top it off, our room card keys didn’t work, forcing us to visit the reception after multiple unsuccessful attempts. One of the keys even stopped working during our stay. While the hotel wasn’t terrible, these small inconveniences prevent it from being a truly great place to stay.
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酒店回复: Thank you for sharing your feedback. We're glad you found our room clean and spacious. However, we also understand your disappointment with several of our amenities. These inconveniences are being addressed by our team to improve future stays. We appreciate your insights and hope you'll consider returning so we can provide a smoother experience next time.
5.0分
其他
Quick in and out overnight stay. No hot foods. Nothing out of the ordinary. Suitable for the purpose I needed it for.
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酒店回复: Thank you for staying with us. We're glad to hear you had everything you needed, and we hope to welcome you back to Magnuson Grand Pioneer Inn and Suites soon!
优秀
The employees were polite and very eager to help. The hotel was older but it was clean and roomy. Good value. We would stay again!
Rooms were extremely outdated and bed mattress was in very poor condition . The bathroom was so outdated I did not even feel comfortable enough to take a shower . Paint was coming off the toilet seat . The clerk who checked us in was delightful though .
Very clean hotel with a helpful, kind staff. Best hotel in Escanaba, would recommend if you're staying there.
The front desk clerk was knowledgeable, helpful and very friendly. The housekeeper I spoke with briefly was also friendly. The room was very nice and clean. The only suggestion I would have is updating the beds and maybe getting Keurig coffee pots... Even those two things were not deal breakers. I didn't get a chance to try out their restaurant, but I could smell the food and I am excited to try it next trip. I enjoyed my stay enough that I am staying again at the end of the month.
Older hotel, rooms outdated but clean, mattress uncomfortable, noisy fan ran constantly in the bathroom when the light was on, noisy heater fan next to the bed…. we just left it off, the soda machine out of order on our floor, pool was down for the day, minimal breakfast, no tables to eat at in breakfast area which was essentially the hallway. There was a note on the table it our room that said they were short staffed. Staff was pleasant. We heard the food was good at the restaurant off the lobby.
Room was clean and hotel was nice. We had a room with a fireplace and jacuzzi but had no instructions on how to turn on the fireplace or could not figure ot out. It was chilly that weekend and it would have been nice to use it.
We enjoyed our nightcap at the bar…very friendly staff. The room was very clean and the bed was comfortable.
The breakfast was a grab-and-go affair with limited options. The room was clean and spacious, but the bed was creaky. To top it off, our room card keys didn’t work, forcing us to visit the reception after multiple unsuccessful attempts. One of the keys even stopped working during our stay. While the hotel wasn’t terrible, these small inconveniences prevent it from being a truly great place to stay.
Quick in and out overnight stay. No hot foods. Nothing out of the ordinary. Suitable for the purpose I needed it for.