The property was very clean. The staff was extremely helful and efficient. ******* messed up my reservation, and it took me over an hour to get checked in. The staff was very helpful during this time, and assisted with communication to *******. They were also incredibly patient and were not flustered or upsrt by the situation.
4.0分
其他
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Loved the location, price was solid, pool was down but they did let us know right after booking and offered refund if that wasn't acceptable.
We booked this same hotel twice as we drove to and from vacation. Check in was great. Breakfast was solid and they were willing to let us grab a few things early to help our travels.
3.0分
其他
It was a shame there was no hot water in the shower. And there was no bacon or sausage for the Sunday breakfast buffet.
3.0分
家庭亲子
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The hotel was quiet. In room fridge and TV worked. Bed was comfortable. A/C was glitchy. The entire lobby has a very strong sewer smell- upper floors a bit less, but still noticeable. Towels and linens are threadbare. Showers were cold on days they had many guests. This hotel is right outside the stadium tunnel and a 20min walk to stadium.
1.0分
家庭亲子
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We have stayed here before and been satisfied. This time the conditions were much worse. The smell in the lobby was awful, the ice makers were out of service, we had no fire alarm in our room, there were no washcloths, no extra toilet paper, no soap, no hot water in the shower. The fitted sheet didn’t fit/ was off. The man at the front desk was courteous, it wasn’t his fault. Will be looking for a different hotel next time.
2.0分
情侣出游
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I had to change rooms. The original room didn’t gave a closet rack. The second room sheets had washed/dried blood stains and the air didn’t work well. Carpetin throughout was stained and poorly patched, 1 ice machine was functioning, the elevator broke down, and after I confirmed the stay, ******* indicated the pool is out of service (non-refundable stay) because why should I pay more per person for premium rates for a sub-standard facility???
4.0分
其他
This hotel was nice as always
The pool was being renovated but we were told that before our stay
5.0分
其他
Plenty of parking. Near Kansas Speedway, with tons of shopping and dining options close by.
1.0分
家庭亲子
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Around 4:30 PM there was a smell of raw sewage in the hallways and the lobby. When we return later in the evening, it was so bad it made me sick to my stomach. Unbelievable a hotel of this quality would not be able to address this situation better than it did. I have to put towels at my door to try to block the smell from coming in.
所有员工都非常友好
The property was very clean. The staff was extremely helful and efficient. ******* messed up my reservation, and it took me over an hour to get checked in. The staff was very helpful during this time, and assisted with communication to *******. They were also incredibly patient and were not flustered or upsrt by the situation.
Loved the location, price was solid, pool was down but they did let us know right after booking and offered refund if that wasn't acceptable.
We booked this same hotel twice as we drove to and from vacation. Check in was great. Breakfast was solid and they were willing to let us grab a few things early to help our travels.
It was a shame there was no hot water in the shower. And there was no bacon or sausage for the Sunday breakfast buffet.
The hotel was quiet. In room fridge and TV worked. Bed was comfortable. A/C was glitchy. The entire lobby has a very strong sewer smell- upper floors a bit less, but still noticeable. Towels and linens are threadbare. Showers were cold on days they had many guests. This hotel is right outside the stadium tunnel and a 20min walk to stadium.
We have stayed here before and been satisfied. This time the conditions were much worse. The smell in the lobby was awful, the ice makers were out of service, we had no fire alarm in our room, there were no washcloths, no extra toilet paper, no soap, no hot water in the shower. The fitted sheet didn’t fit/ was off. The man at the front desk was courteous, it wasn’t his fault. Will be looking for a different hotel next time.
I had to change rooms. The original room didn’t gave a closet rack. The second room sheets had washed/dried blood stains and the air didn’t work well. Carpetin throughout was stained and poorly patched, 1 ice machine was functioning, the elevator broke down, and after I confirmed the stay, ******* indicated the pool is out of service (non-refundable stay) because why should I pay more per person for premium rates for a sub-standard facility???
This hotel was nice as always
The pool was being renovated but we were told that before our stay
Plenty of parking. Near Kansas Speedway, with tons of shopping and dining options close by.
Around 4:30 PM there was a smell of raw sewage in the hallways and the lobby. When we return later in the evening, it was so bad it made me sick to my stomach. Unbelievable a hotel of this quality would not be able to address this situation better than it did. I have to put towels at my door to try to block the smell from coming in.