Under renovation, maybe. Unclean from inside to out. Desperately needs helps. Staff was nice.
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酒店回复: Dear Sylvia,Thank you for your feedback. We appreciate your kind words about our staff. We apologize that the cleanliness and condition of the property did not meet your expectations. Your comments are valuable and will be shared with our team as we continue to make improvements. We hope to provide a much better experience on your next visit.Sincerely,Management Team
2.0分
其他
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Good: The lobby was decent, the gentleman working the desk was very nice, decent price, and the room was clean. Good location.
Bad: The building and specifically our room stunk like cigarette smoke, I still smell it in my nose hours later. The smoke detector was removed from the ceiling. The dungeon downstairs with pool, hot tub, and gym were horrendous!! Doors removed from bathrooms, caution tape across the hot tub which I can’t describe, and I wouldn’t want to touch a thing in the gym of maybe three pieces of equipment. Scary clients hanging out outside. Couldn’t wait to leave, glad only one night stop over.
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酒店回复: Dear Bernard,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the cigarette smoke, missing smoke detector, and the condition of our pool, hot tub, and gym areas. Guest safety and comfort are very important to us, and your comments have been shared with our management and maintenance teams to address these concerns promptly.Sincerely,Management Team
1.0分
商务出差
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Upon arrival there were no more double beds available. Majority of the hotel under construction. People smoking right out side the automatic doors. Lobby smelled like smoke.
Room was just ok. Very outdated. Cigarette burn hole in the mattress pad (visible through the sheets) even though it’s a non smoking room!
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酒店回复: Dear Heather,We sincerely apologize for the issues you experienced during your stay. The lack of available double beds, construction throughout the hotel, and the smoking near the entrance clearly affected your experience. Additionally, the condition of the room, including the cigarette damage, is unacceptable. Your feedback has been shared with our management and maintenance teams to address these concerns promptly.Sincerely,Management Team
1.0分
其他
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I found this to be one of the worst kept hotels I have ever been in.
The hotel is used for intermediate housing and it should be maintained much better since they are receiving government aid.
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酒店回复: Dear Sylvia,Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience and the concerns you raised regarding the upkeep of the hotel. Your comments are important to us, and we will be addressing these issues with our team to ensure improvements are made.Sincerely,Management Team
1.0分
其他
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The hotel was being renovated at the time of our stay, and the room that my husband and I stayed in smelled very moldy/ musty! They offered us a continental breakfast in the morning that was lacking a lot of variety!! Will never stay there again!!
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酒店回复: Dear Evanna,Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations during your recent stay. While we are undergoing renovations to improve our property for future guests, we regret that this caused you discomfort, particularly with the musty odor in your room. Your comments about our breakfast selection are also appreciated, and we will review ways to provide a better variety. We understand your disappointment and are truly sorry for the inconvenience you encountered. We hope you might consider giving us another opportunity once our renovations are complete, as we are working hard to create a more comfortable and enjoyable experience for all our guests.Sincerely,Management Team
2.0分
其他
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The property is in the process of being totally renovated and they only have the first and second floor available, which is extremely dated. The grounds are horrible. The only positive is it is clean and close to 95.
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酒店回复: Dear Peter,Thank you for sharing your feedback. We apologize that your experience fell short of expectations. Our property is currently undergoing a full renovation, and at this time only the first and second floors are available, which we understand may feel dated. We also regret that the condition of the grounds impacted your impression of the hotel. On a positive note, we are glad you found the property clean and convenient to I-95. Please know that once renovations are complete, our goal is to provide a greatly improved and more welcoming experience for all of our guests.Sincerely,Management Team
2.0分
其他
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What a Stay
So many unsavory people living there place smells moldy and gross. We could smell **** coming from rooms too late to find something else for just a night. Looked outside the window of our room to see at least 50 mattresses and broken furniture as our view. Horrible place don’t waste your time or money
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酒店回复: Dear Mary,We are very sorry to hear about your recent experience. The concerns you described regarding odors, noise, and overall environment do not reflect the standards we aim to provide for our guests. We also apologize for the condition of the exterior view, as this is not the impression we want to leave. Please know we are addressing these issues with our management team to improve both the atmosphere and guest comfort. We regret that your stay did not meet expectations and appreciate you bringing these matters to our attention.Sincerely,Management Team
1.0分
其他
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Horrible
Plumbing was backed up and the room smelled like sewer. We asked the desk to help 3 separate times. Our last night there it was at a or last night there it was at a point that we couldn’t even stay in the room we asked for at least a different room. They said they didn’t have any rooms that they hadn’t been cleaned from the guest that left, but we would be allowed to have a key to go into one of those dirty rooms and use those facilities because we couldn’t use facilities in our room. We ended up checking out at like 10 11 o’clock at night and going to another room another hotel rather
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酒店回复: Dear Tammy,Thank you for sharing your feedback. We are deeply sorry for the plumbing issues, unpleasant odors, and the lack of assistance you experienced during your stay. This is far below the standard we aim to provide, and we sincerely apologize for the inconvenience and frustration it caused. Your comments will be addressed immediately with our team to prevent these issues from happening in the future. We truly regret that we were unable to provide you with a comfortable stay and appreciate you bringing this to our attention.Sincerely,Management Team
5.0分
家庭亲子
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We've stayed here before and for the most part the service was EXCELLENT. One hiccup our first night was the only issue we had and Joe was more than able to resolve it for us.
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酒店回复: Dear Thaddieus,Thank you for sharing your feedback! We’re thrilled to hear that you had an excellent stay and that Joe was able to quickly resolve the minor issue you experienced. We truly appreciate your continued trust in us and look forward to welcoming you back again soon.Best regards,Management Team
酒店外部有点破旧，确实需要翻修。大堂倒是挺干净。房间还可以，也很整洁，但浴室非常老旧。马桶圈需要更换，有些地方看起来像融化了，还在剥落。洗手池和台面也过时了，淋浴间里也没有地方放洗发水/沐浴露。他们说早上7点到11点有免费早餐。我们10点去的时候，几乎什么都没了。对此很不满意，所以我们去了别的地方吃。他们说泳池开放时间是早上9点到晚上9点，但我们上午11点经过时，泳池被一把自行车锁锁住了。
Under renovation, maybe. Unclean from inside to out. Desperately needs helps. Staff was nice.
Good: The lobby was decent, the gentleman working the desk was very nice, decent price, and the room was clean. Good location.
Bad: The building and specifically our room stunk like cigarette smoke, I still smell it in my nose hours later. The smoke detector was removed from the ceiling. The dungeon downstairs with pool, hot tub, and gym were horrendous!! Doors removed from bathrooms, caution tape across the hot tub which I can’t describe, and I wouldn’t want to touch a thing in the gym of maybe three pieces of equipment. Scary clients hanging out outside. Couldn’t wait to leave, glad only one night stop over.
Upon arrival there were no more double beds available. Majority of the hotel under construction. People smoking right out side the automatic doors. Lobby smelled like smoke.
Room was just ok. Very outdated. Cigarette burn hole in the mattress pad (visible through the sheets) even though it’s a non smoking room!
I found this to be one of the worst kept hotels I have ever been in.
The hotel is used for intermediate housing and it should be maintained much better since they are receiving government aid.
The hotel was being renovated at the time of our stay, and the room that my husband and I stayed in smelled very moldy/ musty! They offered us a continental breakfast in the morning that was lacking a lot of variety!! Will never stay there again!!
The property is in the process of being totally renovated and they only have the first and second floor available, which is extremely dated. The grounds are horrible. The only positive is it is clean and close to 95.
What a Stay
So many unsavory people living there place smells moldy and gross. We could smell **** coming from rooms too late to find something else for just a night. Looked outside the window of our room to see at least 50 mattresses and broken furniture as our view. Horrible place don’t waste your time or money
Horrible
Plumbing was backed up and the room smelled like sewer. We asked the desk to help 3 separate times. Our last night there it was at a or last night there it was at a point that we couldn’t even stay in the room we asked for at least a different room. They said they didn’t have any rooms that they hadn’t been cleaned from the guest that left, but we would be allowed to have a key to go into one of those dirty rooms and use those facilities because we couldn’t use facilities in our room. We ended up checking out at like 10 11 o’clock at night and going to another room another hotel rather
We've stayed here before and for the most part the service was EXCELLENT. One hiccup our first night was the only issue we had and Joe was more than able to resolve it for us.