Two floors of missing windows birds flying in and out of the building construction equipment all around building no front lobby. We had to go around the building to the back door where a makeshift front desk made from a plastic folding table. Too late to make new arrangements we were exhausted slept in clothes on top of bedding. Plastic tub cracked on the bottom don’t know where water was leaking to when I was showering? My son’s room had a sink that was falling away from the wall. I didn’t see the extent of the horrendous conditions of the exterior until morning. That’s when I noticed the windows missing and that only what looked like 1/2 of second floor of the hotel was being used for guests and the rest of the hotel was under extensive construction that was obviously still at the demolition portion. No lights were visible from the front when we arrived even their sign was not lit. ******* has to do better than this. This hotel should not have even been open for guests in this condition it’s shameful. If ******* is going to promote these locations without ensuring that the hotel is safe and in good condition before not after even one complaint then I’m completely done with using your site. At the very least an apology is due.
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酒店回复: Dear John,We are very concerned to hear about your experience and sincerely regret the discomfort you and your family encountered. Guest safety and comfort are our top priorities, and we maintain strict standards to ensure rooms are properly prepared. While some areas of the property may have been under renovation, it is never our intention for this to impact a guest’s stay, and we will review your feedback carefully to prevent such issues in the future. We appreciate you bringing these matters to our attention.Sincerely,Management Team
1.0分
情侣出游
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We stayed here a couple of times, this time the hotel is under new management. Front desk staff not friendly at all. hotel is going The price of $175 for 1 night included breakfast, they failed to say when i called that there will be no breakfast served as well as the place is being renovated, complete mess. Room smelled, toilet seat old and beat up, hot tub not working. Not worth the money. They could had reduced price considering all that you are not getting. Next time Ramada
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酒店回复: Dear Edward,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations, particularly regarding the staff, renovations, and room condition. Guest comfort and clear communication are important to us, and your comments about the lack of breakfast, ongoing construction, and room issues have been shared with our management team to address these concerns. We regret that your experience fell short and appreciate you bringing these matters to our attention.Sincerely,Management Team
1.0分
其他
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It's not about the room it's not about the staff it's not the problem with the motel, it's problem with "you" people from "*******" you didn't finish your work properly. This time you have big "zero".
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酒店回复: Thank you for sharing your feedback. We're sorry that your booking experience did not meet your expectations, though we're glad you didn't have concerns with our rooms or staff. We understand your frustration with the reservation process and will share your comments with the appropriate teams to improve coordination. We hope to have the opportunity to welcome you again and provide a more seamless experience.— Hotel Management Team
1.0分
其他
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The entire hotel is under construction. Walls ripped out, 80% of the structure is closed off, completely gutted. The lobby room is gone. There is a makeshift lobby around the back of the building, half of the room is covered in black plastic drop cloths. Our room is clean, but the moment you step out everything wreaks of cigarette smoke. The elevator did not work. No where on ******* did it say that the hotel was under construction. It feels like you’re staying in a *******, condemned building. We checked in too late at night to be able to find other accommodations…I’d like a refund. This is the worst place I’ve ever stayed…I’m sure that when the construction is done it will be nice…meanwhile they shouldn’t be allowed to operate. I’m really upset that we were not informed before booking, all the pictures online showed a fully functional hotel…not a construction site with a few room available…I don’t usually leave reviews, but this is really bad.
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酒店回复: Dear Alex,Thank you for sharing your detailed feedback. We sincerely apologize for the disruption caused by ongoing renovations and for not meeting your expectations. Guest comfort and transparency are extremely important to us, and we regret that the construction and temporary conditions impacted your stay. Your comments regarding the lack of advance notice and the overall environment have been shared with our management team to prevent similar situations in the future. We understand and truly appreciate you bringing these concerns to our attention.Sincerely,Management Team
1.0分
其他
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Facility was under repairs, access in was in the rear with no lighting at night, totally unacceptable!
I'll be writing wyndham direct to lodge a major complaint, never again.
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酒店回复: Dear Anthony,Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the ongoing repairs and temporary access arrangements. We understand that entering through an unlit rear area at night is unacceptable and does not reflect the level of comfort, safety, and hospitality we aim to provide. Your comments have been shared with our management and maintenance teams so that immediate improvements can be made, particularly regarding proper lighting and guest access during renovations.Sincerely,Management Team
2.0分
商务出差
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I honestly can’t believe it’s legal for this place to be open. It’s under construction. To charge $175 a night is literally stealing from people. The parking lot is full of beds being thrown away, cranes everywhere, and check-in was behind the building through a back door because the front is completely torn up. It’s almost like there was a fire here or something. While I reserved a non-smoking room, the smell of smoke in the hallway is so strong it comes through the door.
The pool area has yellow tape around it, and it seems like there are homeless families living here. When I checked in children were playing in areas under construction.
Honestly one of the strangest experiences of my life. Either they have zero codes to follow in Connecticut or this place is getting away with a million violations.
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酒店回复: Thank you for staying with us. We're sorry to hear that your experience did not meet expectations. We appreciate your feedback and will share it with our team to improve. We hope to welcome you back for a better stay.
2.0分
情侣出游
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The hotel is in the middle of a renovation. The staff was friendly and polite, but the old rooms a really not worth the rate they are charging. The room was clean, but there are some things that are just not working. If the rate were lower, I would not have had an issue.
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酒店回复: Thank you for sharing your experience. We're sorry that your stay did not meet expectations. We appreciate your feedback and will work to improve. We hope to welcome you back for a better experience.
1.0分
家庭亲子
Under renovation, maybe. Unclean from inside to out. Desperately needs helps. Staff was nice.
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酒店回复: Dear Sylvia,Thank you for your feedback. We appreciate your kind words about our staff. We apologize that the cleanliness and condition of the property did not meet your expectations. Your comments are valuable and will be shared with our team as we continue to make improvements. We hope to provide a much better experience on your next visit.Sincerely,Management Team
2.0分
其他
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Good: The lobby was decent, the gentleman working the desk was very nice, decent price, and the room was clean. Good location.
Bad: The building and specifically our room stunk like cigarette smoke, I still smell it in my nose hours later. The smoke detector was removed from the ceiling. The dungeon downstairs with pool, hot tub, and gym were horrendous!! Doors removed from bathrooms, caution tape across the hot tub which I can’t describe, and I wouldn’t want to touch a thing in the gym of maybe three pieces of equipment. Scary clients hanging out outside. Couldn’t wait to leave, glad only one night stop over.
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酒店回复: Dear Bernard,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the cigarette smoke, missing smoke detector, and the condition of our pool, hot tub, and gym areas. Guest safety and comfort are very important to us, and your comments have been shared with our management and maintenance teams to address these concerns promptly.Sincerely,Management Team
酒店外部有点破旧，确实需要翻修。大堂倒是挺干净。房间还可以，也很整洁，但浴室非常老旧。马桶圈需要更换，有些地方看起来像融化了，还在剥落。洗手池和台面也过时了，淋浴间里也没有地方放洗发水/沐浴露。他们说早上7点到11点有免费早餐。我们10点去的时候，几乎什么都没了。对此很不满意，所以我们去了别的地方吃。他们说泳池开放时间是早上9点到晚上9点，但我们上午11点经过时，泳池被一把自行车锁锁住了。
Two floors of missing windows birds flying in and out of the building construction equipment all around building no front lobby. We had to go around the building to the back door where a makeshift front desk made from a plastic folding table. Too late to make new arrangements we were exhausted slept in clothes on top of bedding. Plastic tub cracked on the bottom don’t know where water was leaking to when I was showering? My son’s room had a sink that was falling away from the wall. I didn’t see the extent of the horrendous conditions of the exterior until morning. That’s when I noticed the windows missing and that only what looked like 1/2 of second floor of the hotel was being used for guests and the rest of the hotel was under extensive construction that was obviously still at the demolition portion. No lights were visible from the front when we arrived even their sign was not lit. ******* has to do better than this. This hotel should not have even been open for guests in this condition it’s shameful. If ******* is going to promote these locations without ensuring that the hotel is safe and in good condition before not after even one complaint then I’m completely done with using your site. At the very least an apology is due.
We stayed here a couple of times, this time the hotel is under new management. Front desk staff not friendly at all. hotel is going The price of $175 for 1 night included breakfast, they failed to say when i called that there will be no breakfast served as well as the place is being renovated, complete mess. Room smelled, toilet seat old and beat up, hot tub not working. Not worth the money. They could had reduced price considering all that you are not getting. Next time Ramada
It's not about the room it's not about the staff it's not the problem with the motel, it's problem with "you" people from "*******" you didn't finish your work properly. This time you have big "zero".
The entire hotel is under construction. Walls ripped out, 80% of the structure is closed off, completely gutted. The lobby room is gone. There is a makeshift lobby around the back of the building, half of the room is covered in black plastic drop cloths. Our room is clean, but the moment you step out everything wreaks of cigarette smoke. The elevator did not work. No where on ******* did it say that the hotel was under construction. It feels like you’re staying in a *******, condemned building. We checked in too late at night to be able to find other accommodations…I’d like a refund. This is the worst place I’ve ever stayed…I’m sure that when the construction is done it will be nice…meanwhile they shouldn’t be allowed to operate. I’m really upset that we were not informed before booking, all the pictures online showed a fully functional hotel…not a construction site with a few room available…I don’t usually leave reviews, but this is really bad.
Facility was under repairs, access in was in the rear with no lighting at night, totally unacceptable!
I'll be writing wyndham direct to lodge a major complaint, never again.
I honestly can’t believe it’s legal for this place to be open. It’s under construction. To charge $175 a night is literally stealing from people. The parking lot is full of beds being thrown away, cranes everywhere, and check-in was behind the building through a back door because the front is completely torn up. It’s almost like there was a fire here or something. While I reserved a non-smoking room, the smell of smoke in the hallway is so strong it comes through the door.
The pool area has yellow tape around it, and it seems like there are homeless families living here. When I checked in children were playing in areas under construction.
Honestly one of the strangest experiences of my life. Either they have zero codes to follow in Connecticut or this place is getting away with a million violations.
The hotel is in the middle of a renovation. The staff was friendly and polite, but the old rooms a really not worth the rate they are charging. The room was clean, but there are some things that are just not working. If the rate were lower, I would not have had an issue.
Under renovation, maybe. Unclean from inside to out. Desperately needs helps. Staff was nice.
Good: The lobby was decent, the gentleman working the desk was very nice, decent price, and the room was clean. Good location.
Bad: The building and specifically our room stunk like cigarette smoke, I still smell it in my nose hours later. The smoke detector was removed from the ceiling. The dungeon downstairs with pool, hot tub, and gym were horrendous!! Doors removed from bathrooms, caution tape across the hot tub which I can’t describe, and I wouldn’t want to touch a thing in the gym of maybe three pieces of equipment. Scary clients hanging out outside. Couldn’t wait to leave, glad only one night stop over.