酒店回复: Hello Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you provided to implement improvements, ensuring a better experience for our guests in the future. I hope you will reconsider staying with us again, so we can have another opportunity to provide you with a superior experience.
酒店回复: Hello Sebastian,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you for the kind words and acknowledgement as my staff strive to provide excellent service to all our guests. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
5.0分
其他
原文
翻译提供方：Google
前台的 Lisa 帮我们办理了入住手续。她非常热情，并向我们提供了该地区各种活动的信息（给了我们一本杂志，上面介绍了该镇的所有历史和附近的景点）。酒店很干净，我们的房间很宽敞。唯一的缺点是半夜的火警会把我们吵醒。早餐还可以
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酒店回复: Hello Gretel, Thank you for choosing to stay with us. We appreciate you taking the time to tell us about your experience, as it helps us to improve our guest experience.
酒店回复: Hello Dawn,Thank you for choosing to stay with us.As a valued guest,I appreciate you taking the time to tell us about your experience. I am very sorry to hear about your experience, and would like you to know that I have addressed the aforementioned discrepancies with my staff.I hope you will consider staying with us the next time you come into town.
1.0分
家庭亲子
原文
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我在104房间。停电了，气温97华氏度（约37摄氏度）。我们没有空调。
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酒店回复: Hello David, I am very sorry about the power outage you endured during your stay.This was an unplanned power outage due to a damaged pole that effected our hotel as well as many other residents in the area. Please reach out to me directly at the hotel if there is anything more that I can do to help alleviate the stress you endured during your stay with us. Again I apologize as this was something out of our control.
5.0分
其他
原文
翻译提供方：Google
舒适度
酒店不错，但我们刚进房间时，房间有股怪味。我们买了 frabreeze 并喷洒了房间。早餐吧很棒。
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酒店回复: Dear Phyllis,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
酒店回复: Good evening Abigail,Thank you for choosing to stay at the Best Western Cedar Inn & Suites.I appreciate you taking the time to tell us about your experience. Your feed back helps our team to provide a better experience to all future guests.I hope to see you back again.
5.0分
其他
原文
翻译提供方：Google
前台的 Lisa 知识渊博，热情好客。她告诉我有关该地区的所有信息，太好了！太美了！五星级，全方位！
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酒店回复: Thank you for your visit to the Best Western Cedar Inn & Suites in Angels Camp. We are pleased to know you had a very positive experience and hope to see you again soon.
完全符合预期
抵达后，我们发现我们的住宿有两个预订，但管理层拒绝了我们退还重复房间的请求，这令人失望。酒店很忙，但其他客人都很尊重我们。然而，走廊维护得不太好，到处都是垃圾。房间本身还可以接受，但没有什么特别之处。这次住宿的亮点是办理入住时友好热情的接待员。总的来说，我不会再选择住在这里了。
我不明白怎么会有人给这家汽车旅馆打不到10/10分。这家汽车旅馆超级干净。一切都维护得很好，工作人员非常友好，乐于助人。房间非常宽敞，装修精美，浴室也很大。泳池也不错。我们住得非常舒服，强烈推荐给大家。非常感谢🙏
前台的 Lisa 帮我们办理了入住手续。她非常热情，并向我们提供了该地区各种活动的信息（给了我们一本杂志，上面介绍了该镇的所有历史和附近的景点）。酒店很干净，我们的房间很宽敞。唯一的缺点是半夜的火警会把我们吵醒。早餐还可以
员工很好，房间很脏。
房间清洁不彻底。酒店无法提供其他房间，因为房间已满。值班员工非常友善，尽力帮助我们。
酒店还行。热水浴缸有点浑浊。床单上好像有沙子。床很不舒服。枕头很小。噪音很大……能听到走廊对面房间里有人说话。睡得不太好。最好的是早餐选择丰富。
我在104房间。停电了，气温97华氏度（约37摄氏度）。我们没有空调。
舒适度
酒店不错，但我们刚进房间时，房间有股怪味。我们买了 frabreeze 并喷洒了房间。早餐吧很棒。
住得很愉快。舒适。员工友好。由于只有一名员工，排队的人很多，所以办理入住的时间很长。早餐不错，但用餐区无法容纳所有客人，因此很拥挤。
前台的 Lisa 知识渊博，热情好客。她告诉我有关该地区的所有信息，太好了！太美了！五星级，全方位！