This is the second time staying at this hotel in less than two weeks. On our second stay there was black mold in the corners of the bathtub which wasn’t great but I dealt with it for the 2 nights we were there. What I couldn’t deal with was waking up in the morning and noticed a Live Bed Bug crawling across my pillow. Then I checked the other bed that my son was sleeping in a noticed a fresh blood stain on the sheet which obviously came from a Bed Bug having a blood meal on him. Hotel manager did comp me 1 night stay and apologized but didn’t act surprised when I initially showed them the Bed Bug.
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酒店回复: Hello Mr,Skinner,I'm sorry to hear about all the issues you had dealt with during your stay at our property. I'm the manager and i wasn't here when you checked out so i'm not sure who you spoke with but I wanna offer my sincerest apologies about the matter.
3.0分
朋友出游
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The staff was nice and the room was clean. The elevator was concerning so we used the stairs the whole time. Breakfast was very very simple. We stayed as a quick pit stop to take a snooze and were back on the road the next day. Fine for our needs.
5.0分
其他
Room was great. Had some confusion checking in; the reservation in the BW computer system, but it was worked out.
2.0分
其他
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We enjoyed the breakfast that was provided, but there were many things that made this a terrible stay for us. The front desk attendant was not friendly and when we asked to have a room on the ground floor she said that wasn't possible since it was a 3rd party reservation. She didn't make any offer to fix this in some way. Also, we unfortunately woke up Saturday morning and Sunday morning to find small bugs in the room. Some got into our cup of coffee, one was on my wife's face when she woke up and more were running across the cabinet. This was very disturbing to find and we took the two we killed to the front desk. Nothing was offered except a "sorry" because again they said it was a 3rd party reservation so the couldn't do any type of adjustment. We will likely not come back to this hotel again.
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酒店回复: First let me apologize for your experience I completely understand your frustration regarding the situation. When you book through a 3rd party you’re paying them to book the room for you and they’re paying us for the room! We don't control what room type you get when booking through a 3rd party, that's all on you! That is why you couldn't get a room on the ground floor, because the room type wasn't available on the ground floor! There was quite literally nothing the front desk agent could do besides offer her sincerest apologies about the situation!
5.0分
其他
Lots of options. I was traveling with individuals who had food restrictions and it wasn't an issue!
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酒店回复: We're so glad to hear you enjoyed our breakfast! We hope to see you again soon!
5.0分
其他
Everything and everyone was wonderful! We always come down here and stay the night here for the Fallsburg Fearplex. So worth it everytime
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酒店回复: Thank you, we're glad you enjoy our property every time you come! We Look forward to seeing you again!
5.0分
其他
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We really enjoyed our stay at the Best Western Louisa. The staff was very friendly and did a great job, especially the gentleman behind the front desk and the woman who took care of the breakfast bar.
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酒店回复: We're happy to hear you enjoyed your stay with us and hope to see you again in the future!
5.0分
家庭亲子
Spacious, clean, great breakfast, friendly staff. Couldn’t ask for more! 10/10
5.0分
家庭亲子
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Everyone was very professional and very helpful to us at all times we were there. We have been coming to this hotel for six plus years and enjoy it so much we will definitely be coming back again.
5.0分
家庭亲子
Old hotel needs upgrade but only real option in the area
This is the second time staying at this hotel in less than two weeks. On our second stay there was black mold in the corners of the bathtub which wasn’t great but I dealt with it for the 2 nights we were there. What I couldn’t deal with was waking up in the morning and noticed a Live Bed Bug crawling across my pillow. Then I checked the other bed that my son was sleeping in a noticed a fresh blood stain on the sheet which obviously came from a Bed Bug having a blood meal on him. Hotel manager did comp me 1 night stay and apologized but didn’t act surprised when I initially showed them the Bed Bug.
The staff was nice and the room was clean. The elevator was concerning so we used the stairs the whole time. Breakfast was very very simple. We stayed as a quick pit stop to take a snooze and were back on the road the next day. Fine for our needs.
Room was great. Had some confusion checking in; the reservation in the BW computer system, but it was worked out.
We enjoyed the breakfast that was provided, but there were many things that made this a terrible stay for us. The front desk attendant was not friendly and when we asked to have a room on the ground floor she said that wasn't possible since it was a 3rd party reservation. She didn't make any offer to fix this in some way. Also, we unfortunately woke up Saturday morning and Sunday morning to find small bugs in the room. Some got into our cup of coffee, one was on my wife's face when she woke up and more were running across the cabinet. This was very disturbing to find and we took the two we killed to the front desk. Nothing was offered except a "sorry" because again they said it was a 3rd party reservation so the couldn't do any type of adjustment. We will likely not come back to this hotel again.
Lots of options. I was traveling with individuals who had food restrictions and it wasn't an issue!
Everything and everyone was wonderful! We always come down here and stay the night here for the Fallsburg Fearplex. So worth it everytime
We really enjoyed our stay at the Best Western Louisa. The staff was very friendly and did a great job, especially the gentleman behind the front desk and the woman who took care of the breakfast bar.
Spacious, clean, great breakfast, friendly staff. Couldn’t ask for more! 10/10
Everyone was very professional and very helpful to us at all times we were there. We have been coming to this hotel for six plus years and enjoy it so much we will definitely be coming back again.
Old hotel needs upgrade but only real option in the area
Breakfast was good staff was A+