Rooms were good for the price. Staff was nice. Unexpected $100 deposit upon checking in, but was refunded the day after check out. Trash was piled up near the elevators on multiple floors from other guests for both days we were there, so not sure how often clean up is.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We genuinely appreciate your positive comments about our room rates and our staff's hospitality.We apologize for the inconvenience regarding the unexpected $100 deposit upon check-in. This is our standard incidental hold policy, which is immediately released by our system upon check-out, though the exact timing of the bank's processing can vary. We strive to communicate this policy clearly during the booking process to avoid surprises and will review our current communication channels.We sincerely apologize for the unpleasant sight of trash piled near the elevators throughout your stay. This falls short of our usual cleanliness standards and is unacceptable. We have addressed this oversight with our housekeeping and quality assurance teams to ensure our communal areas are monitored and maintained more frequently.We hope to have the opportunity to welcome you back in the future for a stay that fully meets your expectations.Sincerely,Brittany Harris
3.0分
家庭亲子
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This is a very run-down property in poor condition. It was clean which is good but everything is worn out and icky feeling. Someone was smoking pot in front of the door as we entered. Ugh
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your comments, as they help us to identify areas for improvement.We are pleased to hear that you found the property to be clean. Maintaining high standards of cleanliness is a top priority for our team.However, we sincerely apologize that you found the overall condition of the property to be "run-down" and that you had an "icky feeling" regarding the furnishings and facilities. We strive to provide a comfortable and welcoming environment for all our guests, and it is clear we fell short of your expectations on this occasion. Your comments regarding the worn condition of items have been noted and will be taken into consideration by our management and maintenance teams as we plan for future updates and renovations.We are also extremely sorry to hear about the unpleasant experience you encountered with someone smoking in front of the entrance. This is unacceptable behavior and is not reflective of the environment we wish to maintain. We have strict policies against smoking in or near common areas, and we will be reinforcing these rules with our staff and all guests to prevent this from happening again.We value your patronage and regret that we were unable to provide you with a more positive experience this time. We hope you will consider giving us another chance in the future to demonstrate the high standard of hospitality and accommodation we are committed to providing.Sincerely,Brittany Harris
5.0分
商务出差
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The room was clean and the property had a good safe location. We were able to walk to a local restaurant. There appeared to be some renovation in process that we were not advised about at the time of check in and the extent of which the lobby was not aware since the office was unable to tell us where an operating ice machine was located.
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酒店回复: Thank you so much for taking the time to share your feedback. We are delighted to hear that you found your room clean and appreciated our safe location and proximity to local restaurants.We sincerely apologize for the inconvenience and lack of communication regarding our ongoing renovations and the ice machine issue. You are correct that we should have informed you about the work at check-in, and we regret that our front desk staff was unable to immediately assist you with the location of an operational ice machine. This is not the standard of service we aim to provide.Please rest assured we are using your feedback to coach our team and improve our internal communication during this renovation period. We hope you will consider staying with us again so we can provide you with the superior experience you deserve.Warm regards,Brittany Harris
1.0分
商务出差
The TV was horrible. Only Pluto TV no local stations. Would not recommend to anyone. Worst Quality inn I've ever seen.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us at the Quality Inn. We sincerely apologize that your experience, particularly with the in-room entertainment and the overall quality of your stay, fell short of your expectations.We regret to hear that the television programming, which includes Pluto TV and does not currently feature local channels, was not satisfactory. We understand the importance of having access to a variety of channels, including local news and programming, and are sorry for the inconvenience this caused. We are actively evaluating our in-room entertainment options and hope to implement improvements in the future to better meet the diverse preferences of our guests.We also deeply regret that you considered our hotel to be the worst Quality Inn you have experienced. We pride ourselves on providing a comfortable and quality stay for all our guests, and it is clear we missed the mark in your case. Your comments have been shared with our entire team and the management to address the issues you encountered and make necessary enhancements.We would appreciate the opportunity to discuss your experience in more detail to understand the specific areas where we can improveSincerely,Brittany Harris
1.0分
其他
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Terrible stay
The place was terrible. We had reserved a room which wasnt available when we arrived. The staff didnt seem to care. The "manager " was too busy asking the receptionist if she thought her hair looked cute on the security cameras. The public restrooms were locked and the elevator barely worked taking 5 minutes to get to the lobby. We were offered another room that we accepted but the smoke detector was gone, fridge was not cold and the television reception was non existent. When staff was told we wouldnt be staying because if the issues, they found that our originally reserved room was miraculously clean in under 20 minutes. We declined and were told there was a no refund policy. Our whole trip was ruined by this experience.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent experience. I am profoundly sorry to read about the terrible series of events that you endured, and I want to offer my sincerest apologies. What you described is unacceptable and does not reflect the standards we strive to provide for our guests. We failed to deliver on our most basic promises, and for that, I am truly sorry.I have launched an immediate and comprehensive investigation into every point you raised. The issues regarding the unavailable reserved room, the condition of the alternate room, and the inoperative public facilities are all being addressed with the highest priority. We are also taking serious and immediate action to address the completely unprofessional and inappropriate behavior of our staff that you witnessed. The conduct described is in direct violation of our company policy and is being handled.Sincerely,Brittany Harris
2.0分
其他
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Not so quality
No rooms cleaned that we booked on arrival. Gave us a suite, which was dirty and had plumbing issues. Had to move rooms and this one was also low quality of clean. Was locked out of our room by breakfast, had to get a new key. Do not suggest staying. Overall it seems that everything is poorly maintained and not staffed correctly
3.0分
其他
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Could have been MUCH cleaner. The shower had black mold behind the ada bench seat. I noticed it after not feeling well post shower. The sink and tub both held water.
The entire 5 floor is abandoned. If you’re looking for 5 star clean, look away.
The staff at the front end was personable. Management was a bit colder. Couldn’t make eye contact. Not what one would expect in the service industry.
3.0分
其他
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What do you expect at this price.
Probably one of the more affordable options in the area. So my expectations weren't very high. a clean bed with fresh bedding. A clean bathroom. That's about all i expect. And I received that.
That being said, The cleaning people screaming down the hallways all day, F this, F that, back and forth for 30 minutes, most of it about the working conditions and the other personnel, (I really feel like I know these people) is pretty gross. I swear the one girl was hammered. I don't know what she was on, but she was feeling no pain, and letting the whole floor know it. Knocked on my door to clean my room only a couple hours after I had checked in, even though the tag was hung outside the door. A very confusing moment for both of us when i opened the door and said, "I literally just checked in, rooms great" and pointed at the do not disturb tag on the door. I was pretty excited once they finally moved on. But round about 10:30 they were in the room directly above me vacuuming and moving stuff around. No biggy, work has to be done, And judging by the conversation I heard earlier, they're pretty stoked to be doing it. Although somewhat entertaining, i certainly could have done without all of, that. Maybe up your room prices a few dollars and hire a little more presentable staff. (Front desk people were great for the record)
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酒店回复: Dear Troy,Thank you for taking the time to provide such a detailed review. It is good to know that you found value in the stay, with a clean bed, fresh bedding, and a clean bathroom, as well as positive interactions with the front desk team. Your detailed observations regarding housekeeping highlight areas that clearly need improvement in both professionalism and timing. Feedback like yours helps us understand where focus is most needed, and we hope you will consider staying with us again.Sincerely, Hotel Manager
1.0分
其他
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Gross. Don't stay here.
There were stains on the bedding. Clumps of hair in the beds. One of the lamps didn't work. The room smelled bad, so bad when we came back from our outing, we thought someone, somehow came in and used our bathroom. They tried to charge my card 4 additional times after i checked it but I had it locked. My teenage daughter was catcalled in the parking lot walking to the car by a group of men having a family reunion in the ballroom. Some of the breakfast food had mold.
酒店地理位置优越，非常适合参观OSR。
Rooms were good for the price. Staff was nice. Unexpected $100 deposit upon checking in, but was refunded the day after check out. Trash was piled up near the elevators on multiple floors from other guests for both days we were there, so not sure how often clean up is.
This is a very run-down property in poor condition. It was clean which is good but everything is worn out and icky feeling. Someone was smoking pot in front of the door as we entered. Ugh
The room was clean and the property had a good safe location. We were able to walk to a local restaurant. There appeared to be some renovation in process that we were not advised about at the time of check in and the extent of which the lobby was not aware since the office was unable to tell us where an operating ice machine was located.
The TV was horrible. Only Pluto TV no local stations. Would not recommend to anyone. Worst Quality inn I've ever seen.
Terrible stay
The place was terrible. We had reserved a room which wasnt available when we arrived. The staff didnt seem to care. The "manager " was too busy asking the receptionist if she thought her hair looked cute on the security cameras. The public restrooms were locked and the elevator barely worked taking 5 minutes to get to the lobby. We were offered another room that we accepted but the smoke detector was gone, fridge was not cold and the television reception was non existent. When staff was told we wouldnt be staying because if the issues, they found that our originally reserved room was miraculously clean in under 20 minutes. We declined and were told there was a no refund policy. Our whole trip was ruined by this experience.
Not so quality
No rooms cleaned that we booked on arrival. Gave us a suite, which was dirty and had plumbing issues. Had to move rooms and this one was also low quality of clean. Was locked out of our room by breakfast, had to get a new key. Do not suggest staying. Overall it seems that everything is poorly maintained and not staffed correctly
Could have been MUCH cleaner. The shower had black mold behind the ada bench seat. I noticed it after not feeling well post shower. The sink and tub both held water.
The entire 5 floor is abandoned. If you’re looking for 5 star clean, look away.
The staff at the front end was personable. Management was a bit colder. Couldn’t make eye contact. Not what one would expect in the service industry.
What do you expect at this price.
Probably one of the more affordable options in the area. So my expectations weren't very high. a clean bed with fresh bedding. A clean bathroom. That's about all i expect. And I received that.
That being said, The cleaning people screaming down the hallways all day, F this, F that, back and forth for 30 minutes, most of it about the working conditions and the other personnel, (I really feel like I know these people) is pretty gross. I swear the one girl was hammered. I don't know what she was on, but she was feeling no pain, and letting the whole floor know it. Knocked on my door to clean my room only a couple hours after I had checked in, even though the tag was hung outside the door. A very confusing moment for both of us when i opened the door and said, "I literally just checked in, rooms great" and pointed at the do not disturb tag on the door. I was pretty excited once they finally moved on. But round about 10:30 they were in the room directly above me vacuuming and moving stuff around. No biggy, work has to be done, And judging by the conversation I heard earlier, they're pretty stoked to be doing it. Although somewhat entertaining, i certainly could have done without all of, that. Maybe up your room prices a few dollars and hire a little more presentable staff. (Front desk people were great for the record)
Gross. Don't stay here.
There were stains on the bedding. Clumps of hair in the beds. One of the lamps didn't work. The room smelled bad, so bad when we came back from our outing, we thought someone, somehow came in and used our bathroom. They tried to charge my card 4 additional times after i checked it but I had it locked. My teenage daughter was catcalled in the parking lot walking to the car by a group of men having a family reunion in the ballroom. Some of the breakfast food had mold.