The place was terrible. We had reserved a room which wasnt available when we arrived. The staff didnt seem to care. The "manager " was too busy asking the receptionist if she thought her hair looked cute on the security cameras. The public restrooms were locked and the elevator barely worked taking 5 minutes to get to the lobby. We were offered another room that we accepted but the smoke detector was gone, fridge was not cold and the television reception was non existent. When staff was told we wouldnt be staying because if the issues, they found that our originally reserved room was miraculously clean in under 20 minutes. We declined and were told there was a no refund policy. Our whole trip was ruined by this experience.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent experience. I am profoundly sorry to read about the terrible series of events that you endured, and I want to offer my sincerest apologies. What you described is unacceptable and does not reflect the standards we strive to provide for our guests. We failed to deliver on our most basic promises, and for that, I am truly sorry.I have launched an immediate and comprehensive investigation into every point you raised. The issues regarding the unavailable reserved room, the condition of the alternate room, and the inoperative public facilities are all being addressed with the highest priority. We are also taking serious and immediate action to address the completely unprofessional and inappropriate behavior of our staff that you witnessed. The conduct described is in direct violation of our company policy and is being handled.Sincerely,Brittany Harris
2.0分
其他
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Not so quality
No rooms cleaned that we booked on arrival. Gave us a suite, which was dirty and had plumbing issues. Had to move rooms and this one was also low quality of clean. Was locked out of our room by breakfast, had to get a new key. Do not suggest staying. Overall it seems that everything is poorly maintained and not staffed correctly
3.0分
其他
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Could have been MUCH cleaner. The shower had black mold behind the ada bench seat. I noticed it after not feeling well post shower. The sink and tub both held water.
The entire 5 floor is abandoned. If you’re looking for 5 star clean, look away.
The staff at the front end was personable. Management was a bit colder. Couldn’t make eye contact. Not what one would expect in the service industry.
3.0分
其他
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What do you expect at this price.
Probably one of the more affordable options in the area. So my expectations weren't very high. a clean bed with fresh bedding. A clean bathroom. That's about all i expect. And I received that.
That being said, The cleaning people screaming down the hallways all day, F this, F that, back and forth for 30 minutes, most of it about the working conditions and the other personnel, (I really feel like I know these people) is pretty gross. I swear the one girl was hammered. I don't know what she was on, but she was feeling no pain, and letting the whole floor know it. Knocked on my door to clean my room only a couple hours after I had checked in, even though the tag was hung outside the door. A very confusing moment for both of us when i opened the door and said, "I literally just checked in, rooms great" and pointed at the do not disturb tag on the door. I was pretty excited once they finally moved on. But round about 10:30 they were in the room directly above me vacuuming and moving stuff around. No biggy, work has to be done, And judging by the conversation I heard earlier, they're pretty stoked to be doing it. Although somewhat entertaining, i certainly could have done without all of, that. Maybe up your room prices a few dollars and hire a little more presentable staff. (Front desk people were great for the record)
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酒店回复: Dear Troy,Thank you for taking the time to provide such a detailed review. It is good to know that you found value in the stay, with a clean bed, fresh bedding, and a clean bathroom, as well as positive interactions with the front desk team. Your detailed observations regarding housekeeping highlight areas that clearly need improvement in both professionalism and timing. Feedback like yours helps us understand where focus is most needed, and we hope you will consider staying with us again.Sincerely, Hotel Manager
1.0分
其他
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Gross. Don't stay here.
There were stains on the bedding. Clumps of hair in the beds. One of the lamps didn't work. The room smelled bad, so bad when we came back from our outing, we thought someone, somehow came in and used our bathroom. They tried to charge my card 4 additional times after i checked it but I had it locked. My teenage daughter was catcalled in the parking lot walking to the car by a group of men having a family reunion in the ballroom. Some of the breakfast food had mold.
3.0分
其他
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Not
They charged me $100 deposit. I concede there was a sign, but it wasn't mentioned, and she only said my card was for incidentals. I know I'll get it back, but it should have been verbalized.
The TV did not work in the room. We would have liked to watch a movie to unwind, but couldn't.
You have to park on the back, where the entrance is up stairs, no ramp. Difficult to get bags up. Otherwise you have to take your things all the way around the building. Just not a great setup.
1.0分
其他
Dirty rooms, peeling paint, trash in the trash cans, wallpaper taped to the wall, slow water pressure.
4.0分
其他
It was an ok place to stay that was convenient for what we were doing that weekend
4.0分
其他
The hotel is old, but pretty clean. room was comfortable. parking is at the rear, and you need to carry your luggage up steps to get into the building
酒店地理位置优越，非常适合参观OSR。
Terrible stay
The place was terrible. We had reserved a room which wasnt available when we arrived. The staff didnt seem to care. The "manager " was too busy asking the receptionist if she thought her hair looked cute on the security cameras. The public restrooms were locked and the elevator barely worked taking 5 minutes to get to the lobby. We were offered another room that we accepted but the smoke detector was gone, fridge was not cold and the television reception was non existent. When staff was told we wouldnt be staying because if the issues, they found that our originally reserved room was miraculously clean in under 20 minutes. We declined and were told there was a no refund policy. Our whole trip was ruined by this experience.
Not so quality
No rooms cleaned that we booked on arrival. Gave us a suite, which was dirty and had plumbing issues. Had to move rooms and this one was also low quality of clean. Was locked out of our room by breakfast, had to get a new key. Do not suggest staying. Overall it seems that everything is poorly maintained and not staffed correctly
Could have been MUCH cleaner. The shower had black mold behind the ada bench seat. I noticed it after not feeling well post shower. The sink and tub both held water.
The entire 5 floor is abandoned. If you’re looking for 5 star clean, look away.
The staff at the front end was personable. Management was a bit colder. Couldn’t make eye contact. Not what one would expect in the service industry.
What do you expect at this price.
Probably one of the more affordable options in the area. So my expectations weren't very high. a clean bed with fresh bedding. A clean bathroom. That's about all i expect. And I received that.
That being said, The cleaning people screaming down the hallways all day, F this, F that, back and forth for 30 minutes, most of it about the working conditions and the other personnel, (I really feel like I know these people) is pretty gross. I swear the one girl was hammered. I don't know what she was on, but she was feeling no pain, and letting the whole floor know it. Knocked on my door to clean my room only a couple hours after I had checked in, even though the tag was hung outside the door. A very confusing moment for both of us when i opened the door and said, "I literally just checked in, rooms great" and pointed at the do not disturb tag on the door. I was pretty excited once they finally moved on. But round about 10:30 they were in the room directly above me vacuuming and moving stuff around. No biggy, work has to be done, And judging by the conversation I heard earlier, they're pretty stoked to be doing it. Although somewhat entertaining, i certainly could have done without all of, that. Maybe up your room prices a few dollars and hire a little more presentable staff. (Front desk people were great for the record)
Gross. Don't stay here.
There were stains on the bedding. Clumps of hair in the beds. One of the lamps didn't work. The room smelled bad, so bad when we came back from our outing, we thought someone, somehow came in and used our bathroom. They tried to charge my card 4 additional times after i checked it but I had it locked. My teenage daughter was catcalled in the parking lot walking to the car by a group of men having a family reunion in the ballroom. Some of the breakfast food had mold.
Not
They charged me $100 deposit. I concede there was a sign, but it wasn't mentioned, and she only said my card was for incidentals. I know I'll get it back, but it should have been verbalized.
The TV did not work in the room. We would have liked to watch a movie to unwind, but couldn't.
You have to park on the back, where the entrance is up stairs, no ramp. Difficult to get bags up. Otherwise you have to take your things all the way around the building. Just not a great setup.
Dirty rooms, peeling paint, trash in the trash cans, wallpaper taped to the wall, slow water pressure.
It was an ok place to stay that was convenient for what we were doing that weekend
The hotel is old, but pretty clean. room was comfortable. parking is at the rear, and you need to carry your luggage up steps to get into the building